Got my first box and I am very pleased with the detailed instructions (with pictures in a booklet), video support, patterns, and fabrics provided. The patterns are for useful items. In addition, the “... See more
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Shipper had thrown my package out of their car into our gravel driveway instead of getting out of the car and placing it by the house. I let Mrs Quilt know and they responded right away and are looki... See more
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I personally do not quilt, but my mother in law does, and she's getting up there in age. I was looking for something that would engage her and keep her busy doing something she likes. I ordered a sub... See more
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I did not find the package as expected and my surveillance video did not show a delivery. I quickly emailed to report it. They were concerned and continued to stay with me til I got the package. It h... See more
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Company details
Written by the company
Mrs. Quilty's Dream Subscription Box ✨️ Every month to surprise quilting lovers of all levels 🧶
Contact info
Netherlands
- support@mrsquilty.com
- mrsquilty.com
4.5
Excellent
533 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick response to my email and very…
Quick response to my email and very friendly. My issue was resolved in a very short time it is much appreciated thank you.
September 16, 2025
Unprompted review
Reply from Mrs. Quilty
Hey Angela,
Thank you so much for your kind words! 😊
We’re thrilled to hear that we were able to resolve your issue quickly and with a friendly touch. We’re always here to help, and your appreciation means the world to us.
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FAST RESPONSE
I wanted to learn how to sew and Mrs quilty was there to help me and now I've started my own little business because I Mrs quilty! I had an issue following one of their YouTube tutorials and I let them know and I got back to me very fast with a new video. They are here to help!
September 11, 2025
Unprompted review
Reply from Mrs. Quilty
Hello Brooks,
Wow, what an inspiring journey! 🎉 We’re beyond excited to hear that Mrs. Quilty helped you start your own business – that’s truly amazing.
I was skeptical at first
I was skeptical at first. But I ordered the monthly box since I could cancel after the first order if I wasn’t happy with the purchase. Well, my daughter and I are awaiting our 9th box and we have ordered her a monthly box with 16 additional fat quarters. So yeah we’re happy with Mrs. Quilty.
January 9, 2025
Unprompted review
Reply from Mrs. Quilty
Hello!
It’s amazing to know that you’re both excited for your 9th box and have even added some extra fat quarters to the mix! 😊 We’re always here to bring you new projects and materials to keep the creative momentum going.
I loved all the box's the fabrics are…
I loved all the box's the fabrics are really good quality and the little gifts too, I have only stopped getting them has I have to much fabrics at the moment but maybe in the future I will get some more.
September 12, 2025
Unprompted review
Reply from Mrs. Quilty
Hello Carol,
Thank you so much for your wonderful feedback! We're so glad you've loved the boxes, the high-quality fabrics, and the little gifts.
We totally understand having a fabric stash – it’s hard to resist! When you're ready to dive back in, we'll be here with more exciting surprises waiting for you.
I recently made a purchase through Mrs. Quilty
I recently made a purchase through Mrs. Quilty, and overall, I’m very satisfied with how everything went.
The website was easy to use, and I found it very easy to locate the item I wanted and had an easy time making the purchase.
Checkout was straightforward, and I appreciated the multiple payment options offered.
Amelia in customer service was also responsive—I had an initial problem with receiving my patterns through email but was informed I would receive help within 24 hours, and they did follow through to ensure I was able to get my complete purchase as agreed.
Overall, I’d definitely shop here again. The process was seamless from start to finish, and the product was received through email as expected. It’s refreshing to see an online store prioritize both user experience and customer service.
September 9, 2025
Unprompted review
Reply from Mrs. Quilty
Hello!
Thank you so much for your thoughtful and detailed review 😊
We’re thrilled to hear that your shopping experience was seamless from start to finish, and we’re so glad Amelia could help resolve the email issue quickly for you. It’s great to know that you appreciated the easy navigation and payment options on our website as well – we always aim to make everything as smooth and hassle-free as possible.
We can’t wait to welcome you back for your next quilting adventure!
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I was asking for a cancellation and…
I was asking for a cancellation and you’ll respond was immediately and I responded I had the wrong subscription and you’ll were very nice and helpful to me. Thanks, D. Sherrouse
September 9, 2025
Unprompted review
Reply from Mrs. Quilty
Hey Deborah,
We’re so glad we could quickly assist you and help clear up the subscription mix-up. Your satisfaction is our top priority, and we’re always here to help in any way we can.
I LOVE Mrs. Quilty!
I was skeptical after reading some negative reviews, but just goes to show, those can be misleading! I took a chance and started a subscription. I am NOT disappointed at all and am very pleased with each monthly box. The customer support/service is excellent! I look forward to each box, the cute fabrics, and the excellent patterns (for beginners and more advanced sewists.
September 9, 2025
Unprompted review
Reply from Mrs. Quilty
Hello!
We’re happy to hear that you took a chance on us and are loving each monthly box!
It means a lot to know you’re enjoying the fabrics and patterns, whether you're just starting out or tackling more advanced projects.
The customer service representative was…Amelia
The customer service representative was extremely patient, kind and helpful. She understood my difficulty with technology and allowed me to describe the page on the website I was looking at instead of insisting that I send her a screenshot (which I don't know how to do). Best customer service experience I have ever had!
September 7, 2025
Unprompted review
Reply from Mrs. Quilty
Hey there!
We believe in making sure every interaction is as easy and stress-free as possible, and it’s wonderful to know that our representative was able to help you in a way that worked for you.
Your feedback truly means the world to us!
I must say one of the best experiences…
I must say one of the best experiences I’ve had with Mrs. Quilty, is the customer service. It stands above any other company I’ve dealt with. They are quick to respond to your questions or concerns, they are very kind, and they know their product.
I absolutely love the materials. Some are a little different than what I’d choose, but the projects always look amazing when I finish.
September 3, 2025
Unprompted review
Reply from Mrs. Quilty
Hello Tami,
Thank you so much for your glowing review!
We’re absolutely thrilled to hear that our customer service team has made such a positive impact on your experience – we truly strive to be as helpful and responsive as possible. It's awesome to know you’re enjoying the materials, even when they encourage you to try something a little different!
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The customer service is wonderful
The customer service is wonderful. Their response to a problem I am having with sewing one of their projects was very quick. She is working me through various steps to see what I am doing wrong.
September 4, 2025
Unprompted review
Reply from Mrs. Quilty
Hello Charlotte,
We’re delighted to hear that our customer service team was able to assist you promptly and guide you through the steps to resolve the issue with your project. We're always here to support you and make sure your quilting experience is a success! Happy stitching 🧵
Mrs. Quilty Customer Service Team
My subscription box was delayed in the mail for some unknown reason. After waiting a couple of weeks I contacted Mrs. Quilty. Their customer service team was by far one of the best I’ve encountered. They were helpful, reassuring, and responsive to my concerns.
August 30, 2025
Unprompted review
Reply from Mrs. Quilty
Hello Stacey!
We're so sorry your box was delayed, but we're thrilled to hear that our customer service team could help ease your worries. We always strive to provide the best support, and your kind words mean the world to us! 😊
We’re excited for you to dive into your next project, and if you ever need anything, we’re just a message away.
QUALITY CUSTOMER SERVICE
This company has surpassed my expectations with their customer service support. I was worried that I would have problems communicating via email but they are very quick in replying and and always available to help. I love the products and their customer service.
August 28, 2025
Unprompted review
Reply from Mrs. Quilty
Hello there!
We're absolutely thrilled to hear that we've put your worries to rest and provided such quick and helpful service. It’s all about ensuring you feel supported and excited about your quilting journey!
Issue Easily Resolved …
I had an issue to address and contacted Mrs Quilty! The representative was so nice and so helpful in resolving my issue! I wish all services had such wonderful customer service! I love my monthly boxes and look forward to more projects!
August 27, 2025
Unprompted review
Reply from Mrs. Quilty
Hello Christina,
Thank you so much for your kind words! 💕
We’re so happy to hear that we could help and make things right for you. It’s always our goal to provide the best customer service – you’re part of the Mrs. Quilty family, after all!
We're thrilled you're loving your boxes, and we can’t wait to see what creative projects you’ll be working on next.
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Reply from Mrs. Quilty
Hey there!
We’re always here to provide the information you need, quickly and easily. Let us know if there’s anything else we can help with – we’re just a message away!
Quick answer
Quick answer, even replied after normal work hours! Helped me find the answers I needed to finish my quilt project.
August 26, 2025
Unprompted review
Reply from Mrs. Quilty
Hello Gail,
We’re so glad we could help, even after hours! 🕒
It’s all about making sure you’re able to finish those beautiful quilt projects without a hitch. Happy quilting!
Very helpful customer service and quick…
Very helpful customer service and quick response. I love learning new things each month with my new box.
August 23, 2025
Unprompted review
Reply from Mrs. Quilty
Hey Casey!
Thank you so much for your kind words! We're thrilled to hear that you've been enjoying your quilting journey with Mrs. Quilty.
We love helping our customers learn and grow their quilting skills, and it's wonderful to know that you’re loving each new box and the surprises it brings.
I was able to share Mrs
I was able to share Mrs. Quilty subscription to a friend who recently lost her husband to cancer. She is so EXCITED to have something to look forward to each month. She even calls me when she gets her box. It brings a lot of joy to those who are grieving.
July 4, 2025
Unprompted review
Reply from Mrs. Quilty
Hello Cheryl,
Thank you so much for sharing such a beautiful and heartfelt story. We’re deeply touched to know that Mrs. Quilty has brought some joy to your friend during such a difficult time 💖 It’s amazing that you’re able to gift her something to look forward to each month. It warms our hearts knowing she’s excited to receive her boxes and share the experience with you.
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I just got my 5th box and I am…
I just got my 5th box and I am thrilled. The material is so beautiful! I love the gifts they send and it is always a nice surprise.
August 18, 2025
Unprompted review
Reply from Mrs. Quilty
Hey there!
We’re thrilled to hear that you're loving your 5th box! It’s great to know the materials are as beautiful as expected, and we’re thrilled you’re enjoying the surprise gifts too 🎁
We can’t wait to keep inspiring your quilting journey with more gorgeous goodies.
Happy stitching!
Learnig to quilt is fun! Don't let things scare you, easy to do!
My experience was I thought was excited, but I was appreciative of the videos that demonstrated technical problems that I might arise, as I started I relized my childhood experience was in this great beginners project, made it fun even when I saw my work not coming together, I had patients and then things started to be fun!
August 20, 2025
Unprompted review
Reply from Mrs. Quilty
Hello Maria,
Thank you so much for sharing your experience.
We're glad the videos helped you with any technical challenges you encountered along the way. It’s amazing that you stuck with it, and we're thrilled to hear that you’re having fun despite the bumps along the way.
Quilting is all about patience and creativity, and it sounds like you're embracing both! 🎉
Customer service was second to none
Customer service was second to none - so attentive and, over a weekend, as well. Very much appreciated, and I was able to continue with my project.
August 18, 2025
Unprompted review
Reply from Mrs. Quilty
Hi Sheila,
We're delighted to hear that our customer service made a difference for you, even on the weekend! 😊 We’re thrilled you were able to keep going with your project without a hitch.
Happy quilting!
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