MrSupplement Reviews 8,818

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 362 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the super fast delivery and competitive prices, making products easily accessible. Many appreciate the excellent service, the wide range of quality products, and the ease of the ordering process on their website. Reviewers often highlight the reliability of the company, with orders consistently arriving quickly, sometimes even the next day, and products being exactly as ordered. However, some customers also noted issues with delivery speed, mentioning that it was slower than expected or that orders took longer to arrive than in the past. A few other people also felt that they received incorrect items or damaged products, and some experienced difficulties getting a response from customer service regarding these issues.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Product

Clients share positive opinions on product, with many expressing satisfaction with the quality and... See more

Order

Consumers find order to be a positive experience, often highlighting the ease of the ordering process and the... See more

Service

Reviewers mention positive feedback about service, consistently praising its excellence and speed. Customers... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive and reasonable pricing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love On Optimum nutrition's Essential Amino Energy, for both Pre workout and Post Work out. Love the kick and the grape flavour without the extra sugar all natural caffeine. Mr Supplement's super fast... See more

Company replied

Rated 5 out of 5 stars

It has made me feel generally more vital and I believe it has improved my erectile function, even after a relatively short period of use. I’m looking forward to further improvements with longer use. I... See more

Company replied

Rated 5 out of 5 stars

Great service posted so fast. Their courier was slower than normal to deliver I used to get everything the next day. But no problem from me. I will continue to use this company thanks mr supplement #1... See more

Company replied

Rated 5 out of 5 stars

I was delighted to see that my favourite brand, Horleys was back in stock. This company is reliable and up to date with many products, once I ordered, it arrived within a few days.

Company replied



Company details

  1. Sports Nutrition Store
  2. Vitamin and Supplements Store

Information provided by various external sources

Mr Supplement - Your Perfect Training Partner. Australia's trusted supplement store since 2004. Huge range, easy online, mobile or in-app ordering. Low prices, free shipping, bulk discounts, money back guarantees, articles, product reviews, member rewa...


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Always so quick to deliver

Always so quick and I love getting samples to try new products. Helps me with future purchases.

January 8, 2026
MrSupplement logo

Reply from MrSupplement

Hi Mathew,

We're happy to hear that you appreciate our quick service and the samples we provide! It's great to know they're helpful for your future purchases. Thanks for your feedback.

Rated 1 out of 5 stars

they send the wrong item and it was already open.

Sent the wrong item and can’t get any response from them. Bought whey protein but they I received different flavor and after few days when I’m about to use it. I discovered that the whey they sent to me is already open, sealed is broken and try reaching to them but no response until now. So disappointed for the price I pay and will just received an open one.

I didn’t receive any emails from you. I even checked all emails and spam and I wouldn't make review like this If you contacted me or if I received your email. Lastly, regardless of what name I used in giving a review. I can show some proof of my purchase from order number , name and the item that I received.

January 3, 2026
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Reply from MrSupplement

Hi Kim

The no response part of your review is not true at all. Firstly, we sent an email to a Jasper who made the order of the number you provided. The email asked if you were willing to accept another flavour as the flavour you ordered was out of stock.

After we sent the closest possible we were contacted by a Jasper with a similar complaint as to what you have now stated in your review, to which I replied trying to rectify this issue for you. If you could kindly check your spam or junk folder the emails may have landed in there.

Once you do, and can get back to us, I would be more than happy to have this issue fixed for you. We respond to all issues promptly and it is a shame you left review before checking your emails thoroughly for a response.

Feel free to respond to the email I sent you so I can have this problem fixed for you, and hopefully have this review amended aswell.

Rated 5 out of 5 stars

Long term Trusted Brand

I have been purchasing from MrSupplements for around 20 years. I used to shop around, but due to their ongoing exceptional customer service, superfast deliveries and pricing, I don't waste my time anymore. These guys even looked after me on a situation which they had no control over. True customer service.

January 5, 2026
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Reply from MrSupplement

Hi,

We appreciate your long-term support! It's great to hear that our customer service, fast deliveries, and pricing meet your expectations. We're also pleased we could assist you even in circumstances beyond our direct control. Thanks for your feedback.

Rated 2 out of 5 stars

Your website claim the the Rule 1 7…

Your website claim the the Rule 1 7 source protein in salted caramel flavour, its available however, it was not, it shouldn't be on the list. I get refund but that product the reason place the order. i feel dishonesty from site description

January 6, 2026
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Reply from MrSupplement

Hi Ramandeep

I assure you we would never put a product as available if its not out of dishonesty. Needing to refund a product we didn't have costs us time and resources.

Unfortunately when managing a warehouse of inventory sometimes miscounts can happen and stock can be incorrect. We do our absolute best to maintain it and have it as close to perfect as we possibly can.

I am sorry to hear this made you feel this way, if you like, when it comes back in stock we can organise for you to order it with free shipping to make up for this.

Please feel free to contact me to have this issue fixed for you: https://www.mrsupplement.com.au/contact

Rated 5 out of 5 stars

Gentec banana whey

Taste great and arrived quickly...

January 6, 2026
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Reply from MrSupplement

Hi,

We're happy to hear that you enjoyed the taste and that the order arrived quickly. We appreciate you taking the time to leave a review!

Rated 5 out of 5 stars

Creatine is starting to work

Creatine is starting to work - more endurance and training harder!

January 5, 2026
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Reply from MrSupplement

Hi Trudy,

We're happy to hear that the creatine is helping you with your endurance and training. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Easy to use and prompt delivery

Easy to use and prompt delivery

January 5, 2026
MrSupplement logo

Reply from MrSupplement

Hi Jody,

We're happy to hear that you found our service easy to use and appreciated the prompt delivery. Thank you for your feedback!

Rated 5 out of 5 stars

Delivery was quick and product was…

Delivery was quick and product was great 👍🏻

December 17, 2025
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Reply from MrSupplement

Hi Sam,

We're happy to hear that our delivery was quick and that you consider the product to be great. We appreciate your positive feedback!

Rated 5 out of 5 stars

Overall good experience

Delivery arrived on time, tracking was easy, items well packed with no damage

December 30, 2025
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Reply from MrSupplement

Hi Alistair,

We're happy to hear that your delivery arrived on time and the tracking process was easy! We appreciate your positive feedback regarding our packaging.

Rated 5 out of 5 stars

Order corrected and quick refunds

Rick noticed the I had made multiple orders for the same product and promptly cancelled the extra orders for me and I got the refunds in a couple of days.

December 31, 2025
MrSupplement logo

Reply from MrSupplement

Hi Brian,

We appreciate you taking the time to share your positive experience. We're happy to hear that the multiple orders were promptly addressed and the refunds were processed quickly for you.

Rated 5 out of 5 stars

Fast postage

Fast postage, exactly as described and taste really good, again another happy transaction

December 29, 2025
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Reply from MrSupplement

Hi Josephine,

We're happy to hear that you received your order quickly and that you enjoyed the taste! We appreciate your positive feedback and are glad you're pleased with your experience.

Rated 5 out of 5 stars

Quick delivery and all in order

Received everything I ordered very quickly and as described.

December 29, 2025
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Reply from MrSupplement

Hi Amanda,

We're happy to hear that you received your order quickly and as described! Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Always a great experience

Always a great experience, products are great, and delivery is super fast!

December 29, 2025
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Reply from MrSupplement

Hi Marc,

We appreciate you taking the time to share your feedback. We're happy to hear that you consistently have a great experience with our products and fast delivery.

Rated 5 out of 5 stars

I had a good experience at Seven hills…

I had a good experience at Seven hills shop. Alex there was helpful and informative. I had good friendly shopping.

December 9, 2025
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Reply from MrSupplement

Hi Anoop,

We're glad you enjoyed your shopping experience at our Seven Hills shop. It's great to hear that our team member was helpful and informative. We appreciate your feedback!

Rated 5 out of 5 stars

Easy to use app and great range of…

Easy to use app and great range of products

December 22, 2025
MrSupplement logo

Reply from MrSupplement

Hi,

We're happy the app was easy to use and that you found a great product range! Thank you for your positive feedback; we appreciate it!

Rated 5 out of 5 stars

Exactly what i ordered,in one of the…

Exactly what i ordered,in one of the quickest ways.

December 3, 2025
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Reply from MrSupplement

Hi Darren,

We're happy to hear that you received exactly what you wanted so quickly. Thank you for your positive feedback; it means a lot to us.

Rated 5 out of 5 stars

Easy purchase

Easy purchase, the transaction and delivery were faultless and the product is fantastic

December 1, 2025
MrSupplement logo

Reply from MrSupplement

Hi Michael,

We're happy to hear that your purchase was easy and the delivery was faultless. We appreciate you letting us know you find the product fantastic!

Rated 5 out of 5 stars

Australian 5 star superstore

Easy online navigating and ordering, competitive price and quick delivery turnaround - all round 5 star - would definitely recommend.

November 27, 2025
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Reply from MrSupplement

Hi,

We're happy to hear that you found our online experience easy to navigate, with competitive prices and quick delivery. We appreciate your recommendation and thank you for the positive feedback!

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