While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Albstr. 18/1, 78056, Villingen-Schwenningen
3.5
2K reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
M&S have the best customer service and their stuff are really friendly and knowledgeable I love their coffee and the quality of their food and clothes it's really value for money with a great customer service. keep up the great work
M&S Reptilien is a great place with very highly motivated staff. Stefan Broghammer was always very friendly helpful and patient at times. 5 stars!
I had a great experience from the start. Very quick replies and clear communication and very pleasant to deal with. Stefan dealt with all my many questions and requests promptly and efficiently. The snake I got from them is perfect, a lovely example and tame and exactly as described.
I would definitely buy again from them. Very professional. Highly recommended.
I ordered a book from France and it arrived two days later , in perfect condition.
I do recommend M & S , they are serious and their prices are very attractive .
With a personal touch and easy contact, the order went trough very quickly. Everything according to aggreement and plan. Very effecient customer service even for a customer abroad.
I`m very satisfy with the fast deliveri and the good condition the book arrive in. best regards Jens Michelsen
5/5! Shipping of a terrarium took less than a week from Germany to Sweden and the terrarium is really nice.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
