Much Better Adventures Reviews 1,475

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and guides for their professionalism, knowledge, and dedication to making trips unforgettable. Many highlight the excellent holidays and adventures, often describing them as life-changing and well-organized from start to finish. The booking process is frequently noted as smooth, easy, and efficient, with clear communication and helpful advice. Reviewers also commend the outstanding customer service, appreciating the quick responses and personalized support from the team. However, some customers also noted issues with lodging, where personal items were reported missing from their rooms, leading to disappointment and a desire for better accommodation choices.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their guides and support teams for being... See more

Holidays

Users describe positive interactions with holidays, with many reviewers expressing delight and calling their... See more

Booking process

Customers consistently note positive experiences with the booking process, often describing it as easy,... See more

Customer service

Reviewers consistently express satisfaction with the customer service, highlighting the helpfulness and... See more

Service

People report positive experiences with service, often highlighting the excellent organization and seamless... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just arrived home from the Slovak National Paradise Park staying in Levoca. My sister and I had the best time meeting new friends, soaking up the stunning scenery, food and refreshments. The 3 night... See more

Rated 5 out of 5 stars

A fantastic experience. Our guides, Tina and Verneri were excellent, tirelessly working to make our trip unforgettable. All the catering was superb, lunches were carried on our adventure days by Tin... See more

Rated 5 out of 5 stars

Oh my goodness - What a blast! With temperatures dropping to -40c we had a great arctic challenge . The guides Tiina, Joonathan and Luucie were very professional, super competent and great fun .The a... See more

Rated 5 out of 5 stars

I had a fantastic holiday with MBA to Japan. The Itinerary was planned to perfection, once we met our guide we literally did not have to think or plan or worry about the rest of the holiday. The bes... See more


Company details

  1. Travel Agency
  2. Tour Agency

Written by the company

We're here to protect our world's wild places, one adventure at a time. When you join a Much Better Adventure, you are supporting a global community of independent, locally owned businesses, and helping protect the planet's most inspiring natural environments, just by being there. We're a passionate global community of like-minded adventurous souls looking to swap the city for the great outdoors and Do Wild Things

Do Wild Things

Written by the company

Join Like-Minded people in Wild Places
We're a passionate global community of like-minded adventurous souls looking to swap the city for the great outdoors.
Happiness Guaranteed
We’re so confident your trip will be the best yet, we guarantee it.
Adventure for Good
When you join a Much Better Adventure, you are supporting a global community of independent, locally owned businesses, and helping protect the planet's most inspiring natural environments, just by being there.

We Guarantee Happiness

We’re so confident you’ll have an amazing time, we’ll put our money on it.

We’re so confident you’ll have an amazing time, we’ll put our money on it.
We and our hosts pride ourselves on the happiness of our customers, and this guarantee is designed to hold us accountable to that.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,475)

276 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Communication

I love having more information than just the itinerary up front-where to fly to, pick up information, packing information, etc. I appreciate the email confirmation that includes not just the booking but also the host, important dates, how to contact the host, and re-highlighting the important information so it doesn’t get overlooked. I feel like I have a lot of information up front to make sure I am adequately prepared going into this

December 27, 2025
Rated 5 out of 5 stars

Lovely Lapland team!

I took a trip with MBA to Lapland. The trip was excellently organised. The hosting team of Reider and Tiina were lovely and accounted for everything. The activities (Snowshoeing and Ice Climbing) were wel organised. Overall a great experience. I'd definitely travel with MBA again!

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful experience and guide.

I had the most excellent time on this trek to Everest Base Camp. Birdhoj was a fantastic guide. Right from the get go he made us all feel so comfortable and welcome. He was patient, knowledgeable, attentive, kind, and so funny! He really looked out for everyone and I felt like we were in excellent hands the entire time. We also had a fantastic group which was one of the highlights of the trek for me. It was a stunning trek and I’m so happy to have had the opportunity to make it happen. Also big s/o to Aayush and our wonderful porters!

October 10, 2025
Rated 5 out of 5 stars

The Gift of Time and last minute adventure travel

I was presented with the gift of time and reached out to Much Better Adventures to see if they could accommodate me on a last minute request. The MBA team was phenomenal - booked, confirmed on Tuesday and all set to begin a trek in Costa Rica beginning on Saturday.

No hassles, great communications, very responsive to calls, texts and emails.

Pura Vida at its best!

Kevin

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Positive experience on all aspects

I've booked twice before with MBA and had great experiences with them, both the holidays themselves, pre departure communication, post holiday follow up/feedback, and most recently my enquiries fur a third trip. They are responsive, helpful and enthusiastic. I'd highly recommend MBA

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Machu Picchu Trek

The online booking process was really simple & the communication with the company when asked a question was prompt & clear.
I loved the website which explained everything in a very clear manner & gave me the confidence to book the trek next June in Peru. 🇵🇪

December 16, 2025
Unprompted review
Rated 3 out of 5 stars

Picos hikers, carry lots of water

I really enjoyed hiking the Picos De Europa. The only thing that should be fixed is letting people know to carry a 3-5 litre bladder and that water is scarce on the trail. Other then that, the guides were awesome as were the fellow hikers.

July 13, 2025
Rated 2 out of 5 stars

Hidden Charges, Low Luxury

I haven’t yet gone on the trip, but I’m already regretting not doing a Flashpack instead. When I asked the price of adding a night to my first hotel stay, they quoted me 150% of the hotel’s online rate for the extra night. Similarly the price of their transfers were double the going rate. I received their list of items that I’m supposed to pack, which included 20 non-clothing items. Things like personal first aid kits, biodegradable bags, toilet paper, water purification supplies, etc. It made me wonder what I’m actually paying for. Clean water is high on my list of items tour guides should have available. Their website recommends leaving large tips for both your main guide as well as other guides. For what, exactly? For you to price gouge me and give me a long list of amenities you won’t be providing?

December 11, 2025
Unprompted review
Much Better Adventures logo

Reply from Much Better Adventures

Thank you for leaving your review, Christina. We’re really sorry to hear how disappointed you’re feeling ahead of your upcoming adventure - that’s not the experience we want for our travellers.

We’ve received your feedback around pricing, packing expectations and tipping guidance, and we’re taking this seriously as part of our ongoing efforts to improve clarity and transparency. A member of our Customer Experience team will be in touch with you directly to follow up.

Thank you for taking the time to share your concerns.

The MBA Team

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