Much Better Adventures Reviews 1,459

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 299 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the holidays, describing them as fantastic and life-changing adventures, often highlighting the positive impact of the people they met on their trips. The staff and guides receive high acclaim for being professional, competent, caring, and fun, making every holiday special and ensuring safety and enjoyment. The booking process is frequently noted as easy and smooth, with excellent communication and quick, helpful responses to inquiries, making customers feel supported and confident in their travel plans. However, some people mentioned issues with customer service, noting that agents were not always available for calls, and the chatbot was unhelpful, leading to delays in getting assistance. There were also concerns about hotel choices, with one customer experiencing an unfortunate incident and wishing for better lodging selections from the company.

What people talk about most

Holidays

Clients share positive opinions on holidays, with many describing their trips as unforgettable and the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Booking process

Consumers find the booking process to be positive, with many describing it as easy, smooth, and frictionless.... See more

Customer service

People report positive experiences with customer service, highlighting the excellent care and helpfulness of... See more

Response time

Users describe positive interactions with response times, highlighting the promptness and thoroughness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a fantastic holiday with MBA to Japan. The Itinerary was planned to perfection, once we met our guide we literally did not have to think or plan or worry about the rest of the holiday. The bes... See more

Rated 5 out of 5 stars

Oh my goodness - What a blast! With temperatures dropping to -40c we had a great arctic challenge . The guides Tiina, Joonathan and Luucie were very professional, super competent and great fun .The a... See more

Rated 5 out of 5 stars

We did the west coast of Scotland kayak and wild camping aventure in May. We were pretty lucky wiith the weather not freezing and Even got some sun. The whole tour was really well organised... See more

Rated 5 out of 5 stars

I had the best experience going to Guatemala with this company. It was the adventure of a lifetime for me- from climbing and watching erupting volcano to incredible pristine lake, to incredible energe... See more


Company details

  1. Travel Agency
  2. Tour Agency

Written by the company

We're here to protect our world's wild places, one adventure at a time. When you join a Much Better Adventure, you are supporting a global community of independent, locally owned businesses, and helping protect the planet's most inspiring natural environments, just by being there. We're a passionate global community of like-minded adventurous souls looking to swap the city for the great outdoors and Do Wild Things

Do Wild Things

Written by the company

Join Like-Minded people in Wild Places
We're a passionate global community of like-minded adventurous souls looking to swap the city for the great outdoors.
Happiness Guaranteed
We’re so confident your trip will be the best yet, we guarantee it.
Adventure for Good
When you join a Much Better Adventure, you are supporting a global community of independent, locally owned businesses, and helping protect the planet's most inspiring natural environments, just by being there.

We Guarantee Happiness

We’re so confident you’ll have an amazing time, we’ll put our money on it.

We’re so confident you’ll have an amazing time, we’ll put our money on it.
We and our hosts pride ourselves on the happiness of our customers, and this guarantee is designed to hold us accountable to that.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication!

I have recently signed up for my first trip with MBA; a cycling adventure in Vietnam in October. I had many questions and all were answered promptly and thoroughly. The booking process was easy and since then, the information I've received has been excellent. Will review again after I return from the trip but I anticipate a fantastic experience!

May 20, 2026
Rated 5 out of 5 stars

Prompt and Thorough Responses

I reached out over a weekend for specific questions about a couple of trips and received responses quickly and thoroughly. I was given more than enough information to help narrow down my trip and give me confidence in choosing Much Better Adventures as my tour group. All three people from ther compant who emailed me were prompt, friendly and helpful.

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

West Coast Scotland Kayak/Wild Camping

We did the west coast of Scotland kayak and wild camping aventure in May. We were pretty lucky wiith the weather not freezing and Even got some sun.

The whole tour was really well organised from start to finish. Our instructor Elliot made sure we were safe at all times, attended to the needs of each group member and is an excellent cook!

We were given dry bags for all our kit...half of our kayak storage space was for personal use and the other half for the group's food and cooking equipment. I would recommend taking some of yóur own smaller 2-5 litre dry bags to put snacks and smaller ítems into as they can fit in the gaps between yóur larger dry bags and it also makes it easier to organise yóur kit in the tent.

All in all a great experience..I would definitely book another aventure wiith Much Better Aventures/In Yóur Element.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Cycling Nambia Booking support

I started researching some cycling tour options in Namibia and connected with support to ask questions. I ended up communicating with Rachel, who was incredibly helpful. I still had some questions a few days later, so ended up on a call with Matt. After getting the information I needed, I went ahead and booked the trip. Hoping the experience in Namibia is as great as the service has been so far!

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Where do I even begin - Amazing

Where do I even begin? This trip was nothing short of amazing, and I mean that in every sense of the word.

Vanya was an exceptional guide, funny, kind, knowledgeable, and genuinely invested in making sure every person in our group had the best possible experience. The hiking and biking routes were breathtakingly beautiful and just the right amount of challenging. The weather was absolutely perfect, and we are all convinced Vanya had something to do with that.

The agriturismo was great. Elisa and her team have a true gift for hospitality. Every meal was delicious, the prosecco fantastic, and you felt genuinely cared for from the moment you arrived.

But more than any single moment, it was the memories made with dear friends that I will carry with me long after the trip ended. A week like this does not come around often, and this one exceeded every expectation.

I came home with sore legs, a full heart, and memories with friends that I will treasure for a lifetime. I cannot recommend this experience highly enough. Until next time!

September 14, 2025
Rated 5 out of 5 stars

Responsive to Questions

I appreciate that when I asked a more difficult question, a live agent took over for the AI chat without me asking it to, and they were able to answer my questions and provide follow up.

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service via the on-line chat

I had an enquiry about a trip cost and Rachel was great. So friendly and helpful. Don't usually have much faith in on-line chats but was quickly connected to a real live person and received excellent customer service!

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant trip along the Atlantic Coast of Portugal

A memorable MBA trip along the Atlantic coast of Portugal from Lisbon to Cabo de São Vicente.

Booking was a breeze with questions answered quickly by a real person. The trip itself met or exceeded all of my expectations. Everyday we spent 4-5 hours cycling across a varied landscape and terrain with great views of and frequent visits to the sea. Hotels and lunches were good and we had good camaraderie in the group and chose to eat together every evening. Special thanks to our guide Ricardo and our driver Vitor who were charming, knowledgable and looked after everyone in the group.

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Voucher

I had booked something a couple of years ago and was unable to do it. I got a voucher for what I had paid to use was unable to use it in the time and it had expired I contacted them and they have just extended the voucher so I can use it. Very helpful. Looking forward to an adventure with them

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

This really was a Much Better Adventure!

This multi-activity adventure to the Galapagos & Ecuadorian Amazon arranged & led by brothers Edwin & Winston was an amazing experience! I loved every minute of it. I especially appreciated seeing how the all-inclusive price paid to MBA was directly benefiting the local hotels/lodges we stayed at; the restaurants we ate at; the Galapagos’ guide who organized our activities on Santa Cruz & Isabela; the cycle company that delivered our bikes; the scuba gear shop that rented us wetsuits; the kayak expert & his helpers who provided us with kayaks & constant instruction on paddling safely through rapids on a tributary of the Amazon. We observed the giant tortoises at the Darwin Research Station, tasted local coffee & artisanal chocolate produced on a family farm, watched a master woodworker hand-carve a giant tortoise from a small block of wood in less than 15 minutes & then purchased a work of art from his shop to take home.

September 6, 2025
Rated 5 out of 5 stars

Our amazing experience in Vietnam

My husband and I have recently returned from an the MBA Ultimate Adventure in Vietnam, trekking, hiking and Kayaking
Our adventure holiday was an unforgettable experience from start to finish. The scenery and activities were incredible, but what really made the trip special was our guide Phoung (Jack). His local knowledge was outstanding — sharing fascinating insights about the area, culture, and hidden spots we would never have discovered on our own. What impressed us most was the genuine care Jack showed for everyone’s wellbeing throughout the trip. He was always attentive, patient, and encouraging, making sure every member of the group felt safe, comfortable, and included. Whether adjusting the pace, checking in regularly, or offering support during more challenging parts of the adventure, he went above and beyond to make the experience enjoyable for everyone. We would highly recommend this adventure to anyone looking for a well-organised, exciting, and supportive holiday experience.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

I've been on a few MBA treks now

I've been on a few MBA treks now - Laugavegur, Tian Shan, Cotopaxi and Selvaggio Blu. They've all been excellent - well-planned, great guides. The customer service is excellent too.

June 9, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look