I bought women’s adjustable chore boots last year, they are great. Sadly I have experienced a minor issue with a seal. Contacted customer service who advised me to send a detailed email and phot... See more
Company replied
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Due to a small typo in the ZIP code, the first delivery could not be completed. However, a short email with a brief explanation of what happened was all it took — Muck Boots responded immediately an... See more
Company replied
The online size guide is very misleading and led me to ordering 2 (!!) sizes too big initially and paying over €20 in shipping for returns back to the UK. Defo needs improvement! Once I ordered a... See more
Company replied
Most comfortable, warm, waterproof, durable boots I’ve ever owned! Perfect for walking my dogs in yucky weather. Highly recommend!
Company replied
Company details
Written by the company
Muck Boots® sind für ihren außergewöhnlichen Halt und Schutz bekannt. Alles begann mit einem universellen Problem - Schmutz. Nasser, matschiger, schlammiger, dreckiger Schmutz. Wir waren entschlossen, eine Lösung zu finden, mit der unsere Füße durch all das hindurch warm und trocken bleiben. Deshalb war es unser Ziel, verlässliche Schuhe zu entwerfen, die unvergleichlichen Schutz und Komfort bieten - egal unter welchen Bedingungen. Und so entstand The Original Muck Boot Company®, ein Unternehmen, das Stiefel und Schuhe anbietet, die zu 100% wasserfest und allen möglichen (schlammigen) Anforderungen gewachsen sind - egal, zu welcher Jahreszeit. In den letzten zwei Jahrzehnten hatten wir den Freiraum, unsere Gummistiefel zu innovieren, mit ihnen zu experimentieren und sie in jedem einzelnen Element zu testen - denn draußen herrschen weit mehr als nur vier Jahreszeiten. Deshalb haben wir unsere Gummistiefel so entworfen, dass sie für jede Aufgabe geeignet sind und allen Bedingungen trotzen - damit Sie bei jedem Wetter geschützt und produktiv sind und sich immer wohl fühlen.
Contact info
West Business Park, Units F&G, Quedgeley, Hardwicke , GL2 4PH , Gloucester, United Kingdom
- info@muckbootcompany.de
- muckbootcompany.de
4.2
Great
70 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Sturdy boots and good customer service
I bought women’s adjustable chore boots last year, they are great.
Sadly I have experienced a minor issue with a seal. Contacted customer service who advised me to send a detailed email and photos, which I did.
I received an email within 24hrs with free return label.
Very good customer service!
I have only marked 4 stars because they do not offer an exchange process so I’ve had to post for a new pair and wait for them to arrive before I’m able to return the others.
And, they have requested the birds are cleaned or they can’t accept them due to health & safety and they need to be in the original packaging. I’ve had them 6 months so cleaning is going to be a chore tbh and I didn’t keep the packaging, but I can use the packaging the new boots came in.
I am overall satisfied though and the boots are very sturdy
March 20, 2026
Unprompted review
Reply from Muck Boots DE
Hi Jaqui, thank you so much for taking the time to share your experience. I’m glad our team was able to get that return label to you quickly, we know how important it is to get back outside in dry boots! I truly appreciate your honest feedback regarding our exchange process. We’re always looking for ways to streamline our systems, and I’ll be sure to pass your comments along to our operations team.
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Great Service
Due to a small typo in the ZIP code, the first delivery could not be completed. However, a short email with a brief explanation of what happened was all it took — Muck Boots responded immediately and resent the order free of charge.
This kind of fast, uncomplicated, and customer-focused service is truly rare. It was exceptionally good service, and I am absolutely delighted. I would order from Muck Boots again anytime. Highly recommended!
January 5, 2026
Reply from Muck Boots DE
Hi Volker, thank you for your review, I have passed these kind words on to our Customer Services team. As an appreciation for the time you've taken to review us, please check your inbox for a surprise from us!
Great boots
Great boots, quick delivery. We use them for outdoor activities with our dogs. For us it's perfect for cold weather.
January 5, 2026
Reply from Muck Boots DE
Hello Susanne, we are delighted to hear this! We are thrilled that our Muck Boots are serving you well in the cold weather. As a token of our appreciation for the time you took to share your experience, we’ve sent a little surprise to your inbox.
Amazing boots!!
Most comfortable, warm, waterproof, durable boots I’ve ever owned! Perfect for walking my dogs in yucky weather. Highly recommend!
November 10, 2025
Reply from Muck Boots DE
Hi Taylor, we are absolutely thrilled to read that you consider them the most comfortable, warm, waterproof, and durable boots you've ever owned! As a small token of our gratitude, we would love to send you a little surprise for your next purchase! Please drop a quick email to our Customer Service team at info@muckbootcompany.co.uk to claim your special code.
Unfortunately, delivery with DPD was unreliable: the parcel shop was unavailable for several days.
The mud boots were very good.
October 22, 2025
Reply from Muck Boots DE
Hi Neithart, thank you for letting us know about the issue with the courier. We apologise for the unreliable service, and we are pursuing this matter directly with DPD to ensure service improvements. We're pleased to hear you found our boots to be good!
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Perfect quality
Perfect quality! Perfect fitting.!Best choice for outdoor activities like hunting. Temperature calculatons are correct! No seeating!! No cold feet! I am happy like never before!!
August 10, 2025
Reply from Muck Boots DE
Hi Sebastian, we're so glad your Muck Boots are keeping you warm! Thank you for the 5 Star review!
Truly weatherproof
Truly weatherproof! Very comfortable to wear, easy to slip into and slip out of.
August 5, 2025
Reply from Muck Boots DE
Hi Herr Hayes, we are so glad to hear this, thank you so much for taking the time to review us!
Fast shipment, 1a quality
The order process was seamless, shipment fast, within 3 days.
Quality of the boots is 1a.
As I ordered 2 sizes, I sent back one. Refund was done as expected.
July 13, 2025
Reply from Muck Boots DE
Hi Michael, thank you for taking the time to leave a review. I am delighted that you are happy with your shopping experience with us!
The customer should be informed that the return to Great Britain will take place. Since DPD no longer delivers to Great Britain since January, there was a very high return cost of 30 €.
Since I ordered my Muck DE, I assumed that the delivery would also take place within Germany. A return to a part of the company in Germany was not possible but it had to be sent back to Great Britain.
May 6, 2025
Reply from Muck Boots DE
Thank you for taking the time to leave a review Marion. We are working on improving our return services from Germany, please bear with us!
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Great Gardening-Boots
The boots are easy to put on and have a great profile for working in the garden.
April 20, 2025
Reply from Muck Boots DE
Hi Michaela, we are delighted to hear this! I'm glad they are serving you well in the garden.
Reply from Muck Boots DE
We are so pleased to hear you are happy with the products!
Reply from Muck Boots DE
Hi Lizzy, thank you for leaving this feedback, we are thrilled to hear you find our boots comfortable!
Reply from Muck Boots DE
Hi Carl, thank you for the 5 Star review!
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My Muck Boots very urgently needed
I needed my boots very urgently. They arrived truly in time. The quality of the boots are so good, that no other Type of boots can be complained with them.
February 8, 2025
Reply from Muck Boots DE
We are delighted to hear this Christiane, thank you for the review!
Great boots, I am very satisfied
Great quality and very fast dispatch. I wear the boots almost every day. I am very satisfied.
December 9, 2024
Reply from Muck Boots DE
Hi Lars, we are so glad to hear this, thank you so much for taking the time to review us!
The online size guide is wrong!
The online size guide is very misleading and led me to ordering 2 (!!) sizes too big initially and paying over €20 in shipping for returns back to the UK. Defo needs improvement!
Once I ordered a new pair in the right size, they are perfect and so comfy and warm. I love them for dog walks and stable duties.
November 6, 2024
Reply from Muck Boots DE
Hi Anja, thanks for taking the time to leave a review. I can only apologise this was your experience with our sizing. I have passed this invaluable feedback on to the wider team, we really appreciate it and it helps us improve our products.
Order was cancelled without information…
Order was cancelled without information from the company. Support answered Email after 1 week!
October 6, 2024
Reply from Muck Boots DE
Thank you for taking the time to leave this feedback - we really appreciate it Stefan. I am sorry to hear you about your shopping experience with us. It seems that the courier had issues with the delivery and returned the parcel back to us. Our system then automatically refunded the order. If you'd like to place another order, please pop us an email and we can double-check the delivery address to avoid this happening again.
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Robbery
I Had to return the boots,to small. When purchesd everything was in German so I expected to return within Germany.But wrong I had to pay 29,90E to return to the UK.
I consider this robbery!!!!!!!
Since over 25 years I and my Family always had Muck Boots.Never again!
August 27, 2024
Reply from Muck Boots DE
Hello Rurik, thank you for leaving a review. We are sorry to hear about the return costs. We are reviewing our shipping couriers to improve our services, please bear with us.
Best shoes ever
The shoes are warm and dry. They are comfortable to wear at work and riding. Thats all what I need.
July 17, 2024
Reply from Muck Boots DE
Thank you for taking the time to leave your review! We are thrilled to hear you are pleased with your new boots.
The Shopping to germany is very…
The Shopping to germany is very expensive. The Boots are comfortable.
July 15, 2024
Reply from Muck Boots DE
Hello Karina, thank you for leaving a review. Whilst we are glad to hear the boots are comfortable, we are sorry to hear about the shipping costs. We are reviewing our shipping couriers to improve our services, please bear with us.
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