Customer service was lovely but even when I bought a second pair same problem. The boots leak really badly. So disappointed. ** Edit to add if the boots aren't suitable for our climate they why a... See more
Company replied
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See what reviewers are saying
My new Mick Boots just arrived, and I’m absolutely thrilled! 🌧️✨ A perfect mix of sturdy design and elegance, with top-quality materials and amazing comfort even after hours of wear. Ideal for tackl... See more
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Returns have to be send to Belgium but at clien’s expense. Avoiding European regulation as they sell through the British entity. The product is fine but if you buy something which does not fit, you l... See more
Company replied
The products are well designed and generally built to withstand heavy use. ( I’ve a little homestead, and herself wore her first pair of muck boot nearly every day for 12hrs a day and they have... See more
Company replied
Company details
Written by the company
Muck Boots are renowned for its exceptional support and protection. It all started with a universal problem - muck. Wet, messy, muddy, dirty muck, and we determined to find a solution for keeping our feet warm and dry through it all. So we set out to build the most protective, most comfortable, most reliable boots on the planet - no matter what the conditions. And The Original Muck Boot Company was born providing 100% waterproof boots and footwear that withstand the muckiest situations in every season. Over the past two decades we have had the freedom to innovate, experiment, and test our wellies in every single element - because outside, there are way more than four seasons. That's why we've designed each of our wellingtons to work hard for every task and brave every condition - so you can be protected, productive, and always in your comfort zone, no matter what the weather.
Contact info
United Kingdom
- muckbootcompany.eu
3.8
Great
89 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Great company, great products
Great service .Very fast delivery ( the Netherlands) and a good return policy
April 17, 2024
Great boots
Great boots - my third pair - a very fair price for such great quality, well packaged and delivered very promptly. A delighted customer
April 11, 2024
disappointing return policy
The returns policy meant that I lost the discount I got when I first bought the boots, so now I can't reorder as I can't afford them anymore :-(
And the only reason I had to return them was the fact their size guide is rubbish and I ordered as per their advice, which made me order the wring size.
Had to spend 35 euros returning the boots and am left with no boots and a nice hole in my bank account.
Thanks.
March 25, 2024
No very pleased they leak when you walk…
No very pleased they leak when you walk into water above 6 inches in the left one very comfortable, but a pair of neoprene wellies would not leak. Next time I will know better. Pat.
March 28, 2024
very efficient service
March 25, 2024
Great service, quick delivery!
Super happy with my 2 pairs of new Muck Boots since it has been raining since last summer in the Netherlands. Received my order within 3 working days. Very pleased!
March 25, 2024
Absolutely brilliant boots
Absolutely brilliant boots, just the job for working in my garden. Highly recommended
March 25, 2024
Very bad customer service after they…
Very bad customer service after they get your money
I ordered a pair of muck boots via the EU website and the boots arrived from England no problem. They were too big. Before ordering, I had measured my feet as per the instructions on the website and used the size guide but they were two sizes too big. I contacted their "customer service" by email ( there is no telephone number for the EU site) on 16 August to ask about an exchange considering the product was the wrong size due to a mismatch between the physical size of my foot and the company's size guide. No reply. As I was afraid that I would run out of time to return the boots (from Ireland to UK) I paid the 28euro to return the boots. In the box I put my email, a follow up email on 18 August, a receipt for the return, photographs of my feet and the measuring tape which confirmed my measurement was correct, and ... still no reply.
On 21 August, I telephoned the customer service for the UK and a very nice lady located my emails, explained that there was an error on the sizing and would speak to her supervisor about getting me a discount code for ordering a smaller size. She said she would email me back. No email.
I telephoned again today to follow up, and a less than helpful lady told me (a) as there was no telephone number for EU orders, she could not help me as I had contacted the UK customer service (b) I would have to email customer service again. (c) when I advised that they do not reply to emails and that I thought their customer service was not very good, she said sorry about that and ended the call.
I am at my wits end with this crowd.
August 24, 2023
Unprompted review
Reply from Muck Boots EU
We are really sorry to hear about your experience. This is certainly not the standard we aim to provide. We have escalated your query for a solution.
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