Mulberry Moon Reviews 

526
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Ordered a dress in the sale which arrived while a was away for a couple of days, when I opened the perfectly sealed package 3 days after delivery the silky dress with a large red metallic rose p... See more

Rated 4 out of 5 stars

Order received promptly & well packaged. The sweater was comfortable to wear & I've had it admired by several people. I noticed on trying on that there was a manufacturing fault whereby there was a st... See more

Rated 5 out of 5 stars

Came across this shop on Insta, after seeing lynsey queen of clean wearing a lovely jumpsuit. They do some gorgeous clothing and shoes at reasonable prices. The jumpsuit is so comfy to wear,... See more

Company replied

Rated 5 out of 5 stars

I have had a number of orders from Mulberry Moon and in every case have been really happy with the quality of goods received. However their customer service is exceptional! Whether by phone or messen... See more

Company replied

Company details

  1. Interior Designer

Information provided by various external sources

Shop this season's newest trends in homeware, furniture and fashion at Mulberry Moon. Browse thousands of products from a family run boutique.


Contact info

3.7

Average

TrustScore 3.5 out of 5

526 reviews

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3.7

All reviews

(526)

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Rated 4 out of 5 stars

Very interesting website with a lot of…

Very interesting website with a lot of lovely things to buy. we ordered a Hanging Hare Sculpture Monocle and were very excited to receive it. We checked the tracking every day for an update. Its quite unusual for items to take 11 days to arrive these days. I find most companies will pack and dispatch the day after order, collected by the courier and delivered within 3 days max so was a little disappointed at the wait. very well packaged and we are very happy with the quality of the hare and would order again but not expect quick delivery.

May 17, 2022
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Rated 1 out of 5 stars

So unprofessional

An ornament I’d been eyeing elsewhere was on Mulberry Moon for about half the price. I checked the reviews here and saw they were mostly good so went ahead and purchased. It’s been a full 2 weeks and no item. They sent me an email saying they dispatched the item on 4th May but the tracking said the courier was waiting for the parcel. Nothing changed so I contacted them on 11th May asking when I can expect my parcel. They did not respond at all (still haven’t) but lo and behold, tracking was updated later saying the parcel was received at a local shop. Not professional at all and I wish I hadn’t purchased here. All it takes is a quick note to say there will be a delay. I would have paid more money to have a better experience.

May 12, 2022
Unprompted review
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Rated 5 out of 5 stars

Excellent communication

Excellent communication from start to finish .My garment arrived quickly and was good quality . I will definitely be ordering again and hope to visit the shop soon .

April 16, 2022
Rated 5 out of 5 stars

Lovely necklace

Lovely necklace. Never disappointed with anything I purchase from them and a lovely shop to visit as well 😀

April 4, 2022
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Rated 4 out of 5 stars

Only thing I would have liked is a…

Only thing I would have liked is a confirmed actual delivery date as it is difficult to wait in just in case

March 8, 2022
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Reply from Mulberry Moon

Hi

Thank you for your feedback, depending on what item you bought and where the item is coming from it is not always possible to provide a confirmed delivery date, we can only give a time period.

MM Team

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Rated 5 out of 5 stars

I already had 2 of the reggie rabbits…

I already had 2 of the reggie rabbits and have searched for ages to get a 3rd one. My order was delivered really quickly and exceptionally well packed. Super service!

March 7, 2022
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Reply from Mulberry Moon

Hi

Thank you for your feedback on our rabbits, we are so glad you are happy with everything :)

MM Team

Rated 5 out of 5 stars

10/10!

Excellent service. Item was exactly as seen on website. Was very impressed with how quickly my purchase arrived!

February 19, 2022
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Reply from Mulberry Moon

Hi

Thank you for such lovely feedback :)

MM Team

Rated 5 out of 5 stars

Great chandelier

Great chandelier. Very theatrical! It has a long chain and most homes would need to have this shortened. I bought it for a bedroom but it was too dramatic and will put it in my dining room instead. The gold is very yellow gold and not restrained as in the illustration. Not yet installed so hope wiring is good and all bulbs work.

February 9, 2022
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Reply from Mulberry Moon

Hi

Thank you for your lovely feedback, we are thrilled that you love your chandelier.

MM Team

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