Mulberryandflitch Reviews 16

TrustScore 4 out of 5

3.9

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Company details

  1. Hair Product Store
  2. Hair Salon

Written by the company

Professional Hair salon group and online retailer of professional luxury products.


Contact info

3.9

Great

TrustScore 4 out of 5

16 reviews

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1-star

No history of asking for reviews

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3.9

All reviews

(16)

0 reviews in the last 12 months

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Rated 4 out of 5 stars

Unable to register product warranty as no order confirmation :(

Positives, item arrived quickly. Lovely free gift - thank you. Negative, I never received an order confirmation or receipt so couldn't register the warranty of the £189 Neal & Wolf blow-dryer! I requested several times, before it finally arrived. This inability to send an order confirmation and / or proper VAT receipt is beyond me and has sadly ruined my experience and will mean I will go elsewhere in future.

July 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Great salon to shop with

Great salon to shop with, fast delivery and got free mini chocolates too! I have my hair done there too and can honestly say I have the best hairdresser!

July 5, 2024
Unprompted review
Rated 1 out of 5 stars

Won't be shopping with them again.

Back in September I had ordered 3 products, I only received 2, I had called to speak to someone after I emailed, I was told Gemma would get back to me, after a few days, Gemma had emailed me and said she sent me an email to let me know they didn't have one of the products, didn't get any email, nor was one sent, she said she sent it, she didn't Forward the "sent email" with the time it was sent she basically wrote and extended email to apologize and that she would refund, weeks ago by, no refund, and not responding toy emails, so I won't be shopping from them again, had to open a dispute with PayPal, lucky I have the emails to prove it. So far, dishonest company? Or employing young useless people?

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

Amani was absolutely amazing and made…

Amani was absolutely amazing and made me feel extremely comfortable during my hair appointment, i 100% recommend to anyone visiting Mulberry&Flitch

September 22, 2023
Unprompted review
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Reply from Mulberryandflitch

Thank you for your kind words. We really appreciate it.

Rated 5 out of 5 stars

Unexpected extra gifts

I placed and order for hair products and I was a little worried because I didn’t get an immediate email acknowledging my order. But I did get an email from the delivery company 24 hours later and my order arrived the next morning, less than 48 hours.
When I unwrapped my parcel, I found my order presented in a lovely makeup bag and 2 little chocolates inside, which was so unexpected and a nice surprise.
I would definitely order again.

March 29, 2023
Unprompted review
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Reply from Mulberryandflitch

Thankyou Juliet, for taking the time in sending us a review.
We pride ourselves in ensuring our customers are happy,
I hope you enjoyed your chocolates.

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Rated 5 out of 5 stars

First time at Mulberry & Fitch

First time at Mulberry & Fitch. Cherelle really took the time to understand my hair and really listened to what I wanted. The colour and the hair cut looks great. I will be back!

September 1, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent I was well looked after & spoken to every step during my appointment as to what I wanted or what the stylist was doing

August 4, 2022
Unprompted review
Rated 5 out of 5 stars

Visited the Sudbury branch today for…

Visited the Sudbury branch today for the first time. Fabulous service, absolutely loved my hair cut. The stylist listened to everything I said I wanted to achieve, very attentive. Great salon & will be returning!

June 1, 2022
Unprompted review
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Rated 4 out of 5 stars

Sells top Tier products

Very straight forward website, know confusion. Sells the top tier products, and has money off codes. Would definitely be buying products from them.!!

April 7, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service and a great team

Excellent service and a great team, everyone was super nice! Would definitely recommend to anyone

February 16, 2021
Unprompted review
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Reply from Mulberryandflitch

Thank you Rachael. We will make sure the whole team at Sudbury get to hear that feedback.

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Rated 5 out of 5 stars

Fast service

Fast service, easy to use. Bought a gift for a friend, would definitely use them again.

February 16, 2021
Unprompted review
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Reply from Mulberryandflitch

Thank you Matt for your kind words. Glad to help.

Rated 5 out of 5 stars

Mulberry and Flitch are top tier

Mulberry and Flitch provide excellent service. Their hair care products are top quality. They help with all different needs. Would 100% recommend.

February 16, 2021
Unprompted review
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Reply from Mulberryandflitch

Thank you Shaz for your kind words. We are only to pleased to help.

Rated 5 out of 5 stars

Mulberry and flitch are great to…

Mulberry and flitch are great to purchase home hair care from! They are great prices and also are happy to help with any needs. They are my current hairdresser aswell and they always meet my expectations

February 16, 2021
Unprompted review
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Reply from Mulberryandflitch

Thank you Taylah, for your kind words and support. We hope it is not too long before we are able to see you in the salon again. x

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