Mulberry Mongoose Reviews 284

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the products for their excellent quality, beautiful craftsmanship, and unique designs. The staff is frequently highlighted for being helpful, communicative, and accommodating, often adding a personal touch like handwritten notes to orders. Reviewers also appreciate the fast and timely delivery service, with many noting that items arrived quicker than expected, even for international shipments. The overall ordering process is described as easy and professional, with good communication regarding shipment progress and status. However, some people were dissatisfied with product issues, mentioning that items were faulty and that the company did not address these concerns or offer a resolution.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful, handmade, and unique... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the products as beautiful, stunning,... See more

Staff

Customers had positive experiences with staff, highlighting their accommodating nature and warm hearts, with... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast shipping and timely... See more

Order

Consumers find the ordering process to be a positive experience, often highlighting the personalized nature... See more

Reviews shaping this summary

Rated 5 out of 5 stars

How many stars? All of 'em! I love my versatile snare link/white pearl necklace. It's stunning as-is (drops to the collar bone); but I like to shorten it to near-choker-length to wear with my everyday... See more

Company replied

Rated 5 out of 5 stars

I ordered the Big 5 bracelet and just received it. It is just perfect!! It was beautifully wrapped with a thoughtful note tucked inside. I think this jewelry is a good way to bring attention to the hu... See more

Company replied

Rated 5 out of 5 stars

Kate and her team at Mulberry Mongoose go the extra mile for their customers. Their passion for conservation spills over into high customer care. The handmade pieces are always fantastic and well made... See more

Company replied

Rated 5 out of 5 stars

The delivery to Europe was fast and the necklace and earrings were perfectly packaged, ensuring that the item arrived in excellent condition. I also want to mention the friendly customer service. I... See more

Company replied


Company details

  1. Jewelry Designer

Written by the company

Mulberry Mongoose is based in the African Bush, Zambia. Their rural African team hand craft award winning jewelry from reclaimed poachers' snare wire using locally sourced beads and semi precious stones. With each sale they donate to conservation and have raised over $130,000. Their sustainable accessories have been featured in National Geographic and Marie Claire magazine and seen in British Vogue. Famous for crafting Beauty from Brutality their ethical jewellery for conservation is stocked globally. They ship world wide using DHL.


Contact info

5.0

Excellent

TrustScore 5 out of 5

284 reviews

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Rated 5 out of 5 stars

Well crafted

Well crafted, beautiful and creative designs. The personalization and hand-written note from the creator makes every piece even that more special.

April 21, 2022
Rated 5 out of 5 stars

Excellent quality, beautifully made products and extra special touches...

Thank you, Mulberry Mongoose Members for providing such lovely gifts for our friends. They loved their bracelet and key chain - and was truly surprised when it arrived. Your extra touch of a hand-written note was the 'icing on the cake' and brought extra joy to their experience. We will be ordering and supporting you in the future. Blessings to each of you for your beautiful gifts.

April 2, 2022
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Rated 5 out of 5 stars

Gorgeous products, just as expected, and arrived quickly

I bought 4 pairs of earrings, and they are just gorgeous - very distinctive. The descriptions were very accurate. While there's a little variability it's entirely as expected (such as, the specific feathers used - it's organic!), and the length, the metals, the weight, etc. were all as I read on the website. It arrived more quickly than I expected and was packaged very securely, with a lovely postcard.

March 7, 2022
Rated 5 out of 5 stars

Beautiful things

I have ordered several things from Mulberry Mongoose and everything has been beautifully made, packaged nicely and delivered relatively quickly. It is a pleasure to support this initiative and to have some lovely jewellery to share with friends and family. Thank you for your work!

February 16, 2022
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Rated 2 out of 5 stars

Snare Wire Bracelet Not As Represented

Dearest Women of Mulberry Mongoose,
I have been putting off writing to you because I love every one of you in your photo and I love the work you are doing. And Brilliance wrote me such a beautiful and affectionate letter!
However, my bracelet was a great disappointment. It hit me hard because for years I've been looking for a snare wire bracelet that I could wear forever.
I am a deep lover of the Elephants and of all the African Wild Ones that are so brutally killed or injured by these snares.
I am a monthly supporter of The Elephant Crisis Fund; Save the Elephants; The Rhino Recovery Fund; The Lion Recovery Fund; The Pangolin Crisis Fund, and more. I am saying this to let you know how deeply I feel about snares.
In your photo you showed this bracelet as it should look: the wire is spaced perfectly along the black leather. There is a twist of wire at the top, that is, just opposite the closure, and two more twists of wire are spaced evenly on either side of the top one, so that looking down at the bracelet, it seemed, one would see three twists of snare wire.
But you did not affix those three pieces of wire in any way to the leather, and the result is that they all slide down to the bottom by the closure and all I see on my wrist is a band of black leather.
Why did you misrepresent what the bracelet would actually look like? Why didn't you say the wire would slide out of sight?
I actually cried in disappointment. There is no use my wearing it; it sits in a sacred space on my windowsill and I honor it, but I wanted to WEAR it just as you showed it to be.
My heart is conflicted: I love you beautiful women making "beauty from brutality" and I believe it is important work. Yet I feel you were not honest with me and I am sad about that. And I am sad that I still have no snare wire bracelet to wear in solidarity with the Wild Ones - those who were injured or killed, and those who escaped or were saved.
These deep feelings are why I haven't written to you sooner.
Amani iwe nawe, marafiki changu,
Tami Calliope

February 5, 2022
Rated 5 out of 5 stars

I ordered some beautiful jewellery made…

I ordered some beautiful jewellery made from snares from Mulberry Mongoose.
There was a slight snag with the courier company, but they assisted with getting this resolved.
Beautiful pieces and amazing service AND their work benefits conservation - what more can one ask for - THANK YOU

January 5, 2022
Rated 5 out of 5 stars

I can't say enough good things!

Many thanks to Kate for fulfilling my order, I made a mistake in the shipping and she fixed it right away for no charge!
Many, many thanks to Brilliance for making the beautiful earrings and sending them with a lovely letter and a photo of the gorgeous women who make the jewelry! My wife thought the earrings were spectacular! AND they made it just in time for our 30th Anniversary all the way from Zambia.
Cheers to fellow women in business and doing their part for the wildlife!
Thank you, thank you ladies of Mulberry Mongoose!

January 5, 2022
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Rated 5 out of 5 stars

I’m very happy with the lovely earrings…

I’m very happy with the lovely earrings from Mulberry Mongoose. They are both simple and elegant. I’m especially glad to know that this company uses recycled materials and is contributing to empowerment of women and will help with wildlife conservation.

January 1, 2022
Rated 5 out of 5 stars

Mulberry Mongoose, the perfect gift

Mulberry Mongoose has beautiful jewelry, done with care and purpose.
It has meaning and helps. My order arrived very fast, all the way to Mexico City.
Prices are really good and the shipping prince was very affordable.
I love everything I have order from them and It becomes a very special gift for friends and family.

December 23, 2021
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Rated 5 out of 5 stars

Christmas gift

It was a seamless experience start to finish. I wanted to give my 92 year old mother a necklace and bracelet for Christmas. I love the fact Mulberry Mongoose products are hand-made which I believe gives the gift a special feeling. In today’s world product availability, shipping and delivery are a mystery especially during the holidays. The necklace and bracelet were produced and shipped to me in Dallas with time to spare.
It was truly a wonderful experience and I highly recommend Mulberry Mongoose.

December 19, 2021

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