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Muldale Reviews 

6
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TrustScore 2.5 out of 5

2.5

Home Goods Store
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Company details

  1. Home Goods Store

Written by the company

SPAM REVIEWS - Trustpilot is currently allowing spam reviews to be displayed against our business page. Please visit Feefo to see genuine reviews from verified customers. Muldale is a family-owned and run business who specialise in quality home & outdoor products; from everyday use, to extra special gifts and to the fun, quirky pieces that make your home unique.

Contact info

2.5

Poor

TrustScore 2.5 out of 5

6 reviews

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4-star
3-star
2-star
1-star

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2.5

All reviews

(6)

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Rated 1 out of 5 stars

Dissatisfied customer

I ordered a carving set for my son in law on 27th Dec and paid £6.99 for priority shipping. I phoned to chase it on 28th Dec and I was told that it had been shipped and I would receive it on 29th Dec. It is now 30th my son in laws birthday and still no parcel. I got an email on 28th saying it was shipped and gave a tracking number but no info about who the delivery company are . I am very disappointed and at least I would like the priority postage back and would appreciate if I had been told the truth in the first place as I would not have placed the order with them.

December 30, 2023
Unprompted review
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Rated 1 out of 5 stars

My husband ordered a Trug basket for me…

My husband ordered a Trug basket for me as a Christmas present. I have been wanting this type of basket for a very long time having never seen one that I liked up until now. When it arrived it was damaged due to the lack of packaging, there was none. We returned the item filling in all the paperwork and asking for a replacement. This didn't happen and the only reason I can think is that they didn't read the paperwork that was returned with the item as a full refund was given instead. Not impressed

January 5, 2023
Unprompted review
Muldale logo

Reply from Muldale

Hello Elaine,
Thank you for taking the time to leave us feedback.
We are sorry to hear that your order arrived damaged.
Unfortunately, it looks like your paperwork was lost or mislaid during the Christmas rush. If you wish to reorder the item we will gladly offer you a 10% discount and free next day delivery to make up for this.
Again, we apologise for any inconvenience this may have caused.
Kind regards,
Muldale

Rated 5 out of 5 stars

Excellent customer service.

Ordered some lovely bee design glasses for a Christmas present but despite being extremely well packed, sadly one of the glasses had a crack in it. I rang up immediately and sent an email & photo of damage & I received a replacement the next day. Excellent service as far as I am concerned.

December 21, 2021
Unprompted review
Rated 5 out of 5 stars

10/10 as far as I am concerned

I ordered a Wrenbury Basket from Muldale and unfortunately it arrived damaged (courier had presumably treated it as a football)

Muldale were extremely helpful and concerned about the damage etc.

They replaced the basket immediately without any fuss...

10/10 as far as I am concerned

June 5, 2021
Unprompted review
Rated 1 out of 5 stars

Free postage??

Tried to order some goods from Muldale, attracted by the offer of free postage for orders over £50. No mention of exceptions of free delivery in their website headline. At checkout was charged £8.99. When I queried this they referred me to their shipping conditions in which Paisley (PA postcode) was excluded as it was remote. Paisley is in the central belt of Scotland!!

February 22, 2021
Unprompted review
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Reply from Muldale

Hello Roger,
Thank you for taking the time to leave us feedback.
We are sorry to hear that you were surprised and unhappy with the postage fee.
Unfortunately, we do not choose the areas that are charged a higher rate for shipping, this is dictated by our courier.
However, it is something we are looking into, to hopefully change in the near future. As we want to offer the best service possible, which includes shipping and the costs attached to this.
We hope to still do business with you in the future.
Again, we apologise for any inconvenience this may have caused.
Kind regards,
Muldale

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Rated 5 out of 5 stars

I bought a 3 piece pan set and I…

I bought a 3 piece pan set and I received it on time and exactly as described. I was also pleased with their use of recycled packaging.
Great service and a great price.

November 29, 2019
Unprompted review
Muldale logo

Reply from Muldale

Hello Steph,
Thank you for taking the time to leave us feedback.
We are very glad to hear that your new pan set arrived with you promptly and safely.
We hope that you are happy with the goods and that they are getting plenty of use!
We hope to do business with you again soon.
Kind regards,
Muldale

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