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Mulebuy Reviews 2,592

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TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,275 reviews, reviewers overwhelmingly had a great experience with this company. Many customers find the shipping prices to be very competitive and appreciate the speed of delivery, with packages often arriving quickly and in excellent condition. The quality of the products and packaging is frequently praised, and the overall user experience is described as smooth and easy, making shopping convenient for many. Reviewers also highlight the helpful and responsive customer service, which contributes to a positive interaction from start to finish. However, some customers also noted issues with the shipping process, particularly regarding high costs and extended delivery times for certain regions like Italy. A few other people also felt that the quality control pictures were sometimes rushed, and some items arrived without necessary accessories or with damaged packaging. Additionally, some found the user interface for shipping to be complicated, with surprisingly high tax fees for certain routes.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast shipping times, often... See more

Product

Consumers find product quality to be consistently high, with many praising the materials, stitching, and... See more

Quality

Reviewers consistently express satisfaction with the quality of products, often describing them as very good,... See more

Price

Clients share positive opinions on price, with many reviewers finding shipping costs to be affordable, cheap,... See more

User experience

Users describe positive interactions with user experience, consistently reporting smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After trying many shipping agent Mulebuy is by far the best one out there. Their shipping pricecs are the cheapest, their customer support is the quickest and most polite I have ever seen and on top o... See more

Rated 5 out of 5 stars

The thing I love about Mulebuy is their are moving how fast is possible and my package arrived after 14 days wich is pretty good. Guaranted I will use Mulebuy for my next haul. Best agent!

Rated 5 out of 5 stars

very good quality, the best for the shipping price. I would reccomend this agent. I will be ordering again

Company details

Written by the company

Mulebuy is a shopping and shipping agent that helps people around the world buy products from China easily.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 78% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 3 out of 5 stars

I like a lot the goods I bought but…

I like a lot the goods I bought but there are also a lot of problems on the shipping. I’m in Italy and the cost is very very high and also the time they need to ship are way too much

May 13, 2026
Unprompted review
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Reply from Mulebuy

Dear Customer,
We thank you for your feedback and are pleased to hear you are satisfied with your purchased items. We apologize for the issues you have encountered with the shipping service.
International shipments may be affected by factors such as flight shortages, parcel backlogs, logistics operator delays, or adverse weather conditions, which can result in delivery delays and higher costs.
Should you have any questions regarding your order, please feel free to contact our customer support team for assistance.

Rated 5 out of 5 stars

Mulebuy experience

The store has exceeded my expectations, easily one of the best in this category. The prices are fair and their service is fast and reliable.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Free Qc Pictures at the warehouse

I recently just ordered a jacket from MuleBuy, and before I even got the jacket, I got free QC pictures of my item before I shipped it out. They also allow you to return it if you don't like it. It takes around 1-5 days to receive your order to the warehouse for pictures.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

The best!

The best!! Great communication, super transparent, very very fast service, totally recommend. Really trustworthy and great service. A shirt i ordered came in the wrong size (not their fault obviously) and they messaged me immediately with pictures to let me know :)

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

QC’s were done the same day of arriving to warehouse, Shipping was only 14 days, All items very good quality, nothing to complain about, recommend!

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

🏃🏿💨💨💨

it’s the third parcel with this agent and everithing goes well as always, all the clothes arrived at the warehouse in just a few days and now i already payed the shipment, patiently waiting for my parcel🥰

May 11, 2026
Unprompted review

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