Thanks a lot Lanry Lucky 👍🏻 Perfect customer service Understood the challenge, quick in response and providing different potential solutions and within less than 2 days and some exchabge on attem... See more
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Company details
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MultCloud is a multiple cloud storage manager which helps users to migrate, move, sync, copy, backup and transfer cloud files across clouds, it supports Dropbox, Box, Google Drive, Mega, OneDrive and FTP, etc.
Contact info
60 PAYA LEBAR ROAD, #08-55, PAYA LEBAR SQUARE, Singapore
- support@multcloud.com
- multcloud.com
Replied to 31% of negative reviews
Typically takes over 1 month to reply
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I needed to quickly copy 104GB Google…
I needed to quickly copy 104GB Google data to a 1T Apple cloud share. Paid $7.99 for 100GB and then had to add $5.99 for an additional increment of 50GB to be able to get the final 4GB transferred.
I found that I had run out of bytes and assumed I had somehow doubled up on data, so I purchased ANOTHER $5.99 and +50GB.
At this point, I am $19.97 into this task and the transfer fails again and I was unable to transfer 104GB of data with a total purchased 200GB in transfer bytes.
I reached out to MultCloud's support and usually got a next day snarky response and it was explained that, even though I had selected do not transfer duplicates in the operations screen, every time a transfer is attempted all data is counted as transferred, even if the transfer failed due to a system failure. Even if you have nothing to do with the failure, or even understand what the ubiquitous error "104" error this system provides, it counts the attempt against your purchased bytes.
I spent $19.97 for 200GB of data transfer, four days of effort, and did not get my 104GB transferred. Confusing system, misleading operations and a complete failure to perform.
Edit: I responded to Multcloud's expressed interest in finding out what happened (below) with the emails I had previously sent to and received from their support. Their response was that they could not find me as a customer. LOL I sent them the receipt and screen prints of my paid account. I think their followup is on par with their product.

Reply from Multcloud
Minimalistic and well designed GUI.
The straightforward experience.
Doesnt require much configuration, options menu is well organized and non confusing.
Technically efficient. It doesnt lag, it copies well files, with its directory and subdirectory structure.
Effective GUI.
All of the options and buttons are placed in order through the screen and accessible.
Outstanding product and support
The MultCloud product is really outstanding and really does do exactly what it says "on the tin"... I have been dreading migrating TBs of data from Dropbox Business to Google Workspace and MultCloud made it super easy and painless. It even enabled me to preserve file "created on" and "modified on" dates...
AND - their support is second to none. Really outstanding. Thank you.
Very responsive
Very responsive, and helpful, in moving my whole account to a new email address and tracking down the subscription. Thanks.
O suporte do Lanry Lucky foi… Excellent
Lanry Lucky's support was exceptional! In addition to the brief service throughout the interaction, I was able to solve the problem in complete safety.
Excelente
Fast and pro
great support- quick response!
Perfect service
I couldn’t manage to connect Mega to the cloud.
Xanthus helped me to connect.
Thank you very much
Fiona is very helpful to understand and…
Fiona is very helpful to understand and address the problem. Quick resolution and flawless communication made it great experience.
Great tool Great Support
Great tool. Great support!
Definitely use this if need to secure your online life.
Good Apps
Good Apps
I got good experience in transferring files with security
Continued charging me but account is on free tier
Used for years, service good. Then recently I lived in and noticed my account had changed to a "free account." But I was still being charged 7.99 a month. I don't know how long this sent on for, but it's disingenuous to continue to charge customers for a service tier that no longer exists. Cancelled my payments via PayPal because my account no longer shows I was a paying customer. Disappointing but I won't go back

Reply from Multcloud
MultCloud is an impressive tool for…
MultCloud is an impressive tool for anyone looking to transfer files between different cloud providers. I must say, it's both a clever and much-needed solution. Thank you for creating such a great idea and tool—finally, there’s something that integrates with all major cloud services.
Hello I am someone that needs to host…
Hello I am someone that needs to host some images on my site, Google Drive doesn't provide good option so use of MultCloud with Remote Copy between drives provides me with this feature to retrieve later file name and show the image on my blog from Amazon S3 API, add it could be a good option to also transfer to Dropbox for file reading on the phone or remote upload from internet, the only drawback is Zoom because they provide 5 files did not know how to use with remote upload to upload Zoom saving to my drive.
Waste of time and money
I bought the unlimited plan April 4 - 2025 to sync our Google Photo's Google Drive and Evernote accounts to my local Synology disks.
So far so good, but when starting to sync i got all kinds of errors.
I tried all settings, sync, mirror, transfer, real time, simple sync and so on.
Support does not help in any way - just telling us to choose less files - re-add Google Photo/drive or Evernote.
I have done this so many times and it is really frustrating.
It's easy to loose track of tasks if you have to relate to 50 different tasks to be able to sync a small amount of data.
Regarding Google Photo - Multcloud support admitted that they trouble reading data and they have to reprogram on their side.
Timeline? They say weeks. This is terrible!
I believe they have more trouble with Evernote.
Evernote points their finger to Multcloud.
I have used more than two weeks trying to get Multcloud to sync our files communicating with support 25 mails getting nothing useful from them.
If MultCloud had delivered by their promises the product would have been just what I need but now there is only lot's of timewasting operations.
(I have now downloaded all my files manually from Google and Evernote. It took just some hours)
Last answer from support at multcloud.com to arild.lovaas at autosense.no:
Thank you so much for contacting us.
Due to recent updates to Google Photos' official API permission policies, third-party platforms (including MultCloud) are now restricted from accessing Google Photos data. As a result, MultCloud is currently unable to list original data from Google Photos.
We are actively exploring alternative solutions, including communicating directly with Google Photos, to resolve this issue. However, we are currently unable to provide a specific timeline for resolution.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and support. We will share updates as soon as there is any progress.
If you have any other questions or suggestions, please feel free to contact us back.
Best Regards,
Fiona

Reply from Multcloud
Multicloud is slow and expensive
Multicloud is slow and expensive, the transfer speed is only 2mb/s I could do it with my own internet faster.

Reply from Multcloud
So far so good
So far, impressive features, i cannot see this anywhere else. Good job
Best OVER share between Cloud
Finally I managed to move some files…
Finally I managed to move some files from one cloud storage to another without download/upload option.
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