MultiMedRx LLC. (MMRX) Reviews 

206
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 138 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the incredibly helpful and knowledgeable staff members who patiently guide them through every step of their personal weight loss journey. People deeply appreciate the excellent customer service and the easy, direct communication channels available to reach someone quickly. Many individuals note that the provided medical products work exceptionally well and consistently help them achieve their goals smoothly. However, some customers also noted persistent difficulties with communication, slow response times, and frustrating delays when trying to secure prescription refills. A few other people also felt that unexpected extra charges or occasional product storage issues negatively disrupted their overall satisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently expressing great satisfaction and... See more

Customer service

People report positive experiences with customer service, often praising helpful representatives who answer... See more

Product

Reviewers mention positive feedback about product, noting that the items are top notch and work very well for... See more

Service

Reviewers highlight positive aspects of service, noting that representatives answer questions quickly and... See more

Response time

Users describe ambiguous interactions with response time, as many reviewers highlight that customer service... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fredrick was very helpful and efficient in answering my questions and concerns. He is very informative and offers great advice.

Company replied

Rated 5 out of 5 stars

Frederick has covered all the "bases" during our phone call regarding my next step up of Tirzepatide. He made me aware of the medical grade supplements that are included. He even gave me a number to... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Multi Med Rx and the excellent customer service representatives that I have been associated with in my journey. Both Frederick and Neekon were always available to explain things and... See more

Company replied

Rated 5 out of 5 stars

I’ve been working with Hannah D since December 2025. She is extremely helpful & knowledgeable. She definitely put my mind at ease. I would totally recommend MultiMedRx to everyone who is on the w... See more

Company replied


Company details

  1. Medical Group
  2. also in
  3. Doctor
  4. Mental Health Service

Written by the company

About MultiMedRx LLC. (MMRX) Written by the company Access a physician online through telehealth The physician will assess your condition and develop a personalized treatment plan tailored to your specific requirements. Services include the management of weight loss medications and comprehensive health evaluations conducted by licensed medical practitioners


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

206 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

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4.3

All reviews

(206)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Frederick has been so helpful in my…

Frederick has been so helpful in my weight loss journey.
He has given me advice and support throughout the process.
Also he has responded to all my questions in a timely manner.
Thanks Bill

August 31, 2026
Unprompted review
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Rated 1 out of 5 stars

I spent over $400 for a 3 month supply…

I spent over $400 for a 3 month supply tirzepatide 12.5! I am extremely disappointed I haven’t lost a pound! They will remove this review because they don’t want any negative reviews It’s all false advertising just to sell you there product and if it didn’t work they will refund you yeah right I like to see that it’s all hype

August 28, 2026
Unprompted review
Rated 3 out of 5 stars

Everything was great until I notified…

Everything was great until I notified my care coordinator that I would be canceling after my last month was delivered. Now, I can’t reach anyone to fill my last month prescription! I have texted my coordinator, emailed the company and tried to call but no answer. I would like my last month delivered! I would give them a 5 star but after this, I’d say 3 stars but don’t let them know you will be canceling until you receive the last prescription. Also, they are charging way more than other companies! I only
Pay $300 for 3 month supply now!

August 18, 2026
Unprompted review
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Rated 5 out of 5 stars

My experience with MultiMedRx has been…

My experience with MultiMedRx has been nothing but positive and consistent. Throughout my weight loss and health journey, I’ve learned so much about my body and what it truly needs to become healthier.

Working with Representative Fredrick Atuatasi has made a tremendous difference. His guidance, professionalism, and genuine dedication to my success have helped me stay motivated and accountable every step of the way. Thanks to his support, I’ve consistently reached my weekly weight loss goals and have built healthier habits that I know will last.

I truly appreciate the personalized care, encouragement, and knowledge I’ve received from MultiMedRx. If you’re looking for a team that is invested in your health and committed to helping you achieve your goals, I highly recommend them.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

The people are very easy to deal with…

The people are very easy to deal with and are always helpfuland can get things done.
Even when I am late placing a reorder, they somehow get it here inplenty of time.
Excellent Customer Service.
Frederik especially has become my go to guy. He keeps me up to date nnfo and anything I should be doing.

August 3, 2026
Unprompted review
Rated 1 out of 5 stars

Unexpected $299 Charge and Unusable Medication

My experience with Multi-Med RX started out positively. The representative I worked with, Fredrick, was helpful, shared his personal experience, and recommended that I purchase a higher dose of the medication.

I paid for the original order through Zip and used my debit card separately to cover the approximately $30 difference for the increased dosage. That debit card was never saved to my account.

When the medication was delivered, it arrived at my home at approximately 1:00 p.m. while I was at work, and I did not get home until around 5:00 p.m. I texted Fredrick to let him know how long the medication had been sitting after delivery, and he told me it was fine to use. I relied on the guidance I was given.

Unfortunately, I was unable to use the final two syringes because the medication had become congealed. I cannot say for certain what caused the issue, but I was unable to use two weeks of a four-week supply, despite paying extra for the higher dose. I still have both unused syringes stored in my refrigerator in case the company needs to inspect or verify their condition.

About a month later, I noticed an unexpected $299 charge on the same debit card I had only used to pay the approximately $30 dosage difference. I called Multi-Med RX to find out what the charge was for and was told that someone would call me back, but I still have not received a clear explanation.

My biggest concerns are that half of my medication was unusable, I was charged an unexplained $299 fee, and a debit card that was never saved to my account was charged again.

June 1, 2026
Unprompted review
MultiMedRx LLC. (MMRX) logo

Reply from MultiMedRx LLC. (MMRX)

Dear Frances,
Thank you for taking the time to share your detailed feedback. We sincerely regret that your experience with MultiMedRX fell short of the standard we strive to uphold, and we take your concerns very seriously.
We apologize for the issues you encountered with the usability of a portion of your medication and for the unexpected $299 charge on your debit card. These matters require immediate attention, and we are fully committed to investigating both thoroughly and resolving them for you.
Please contact us directly at your earliest convenience so our customer resolution team can review your order details, examine the unused syringes if needed, clarify the charge in question, and work with you toward a complete resolution. You may reach us by phone or by emailing support@multimedrx.com or phone 800.787.9659.
We value the opportunity to make this right and restore your confidence. Thank you again for bringing these matters to our attention.
Sincerely,
Customer Service
MultiMedRX

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Rated 1 out of 5 stars

This is without a doubt the worst company I have ever dealt with. DO NOT USE THEM!

First of all I'm even sure what I am getting as it has not helped decrease my appetite as did the previous company. Communication is very difficult. I was assigned a care coordinator who never returned my calls, texts or Emails. He denied receiving them which is not true, I left messages with their answering machine, texts & Emails. Unlike the other company I used they need you to request when you need a refill. As a result of this poor communication I missed a few weeks. This is without a doubt the worst company I have ever dealt with. DO NOT USE THEM!

July 10, 2026
Unprompted review
MultiMedRx LLC. (MMRX) logo

Reply from MultiMedRx LLC. (MMRX)

Dear Connie,

Thank you for taking the time to share your feedback. We are truly sorry that your experience fell short of the compassionate, responsive care we strive to deliver every day.

We experienced a temporary system outage that affected our communication response times. We reached out promptly to apologize and address your concerns directly.
Since that conversation, our team has made multiple follow-up attempts to ensure your needs were fully met and to offer any additional support. We understand you are currently unavailable by phone, and we respect your decision. If you are open to continuing the conversation, please reach us through our secure patient portal or by email at Support@MultiMedRx.com. We remain fully committed to resolving this matter and restoring your confidence in our clinic.

At MultiMedRx, our Board-Certified Physicians and Care Team prioritize thorough patient consultations and personalized support. Your feedback helps us improve, and we value the opportunity to make this right.

Sincerely,
The MultiMedRx Care Team

Rated 5 out of 5 stars

I had a very good Customer experience…

I had a very good Customer experience with
Frederick Atuatasi at MultiMedRx, the system had a down time and my delivery date was cancelled and some how got some glitch on the system, he patiently help me get Through the process and assist me the best possible way, got my tirzepatide smoothly and now he is the one helping me all the time with my supplies. I am so thankful that he is part of the Multimed Rx team, he is a gem for the company, client will surely stay not just because the product is effective but because of the people that is with in the company .
Frederick Atuatasi kuddos to you! You are An asset!

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

I had the pleasure of working with…

I had the pleasure of working with Frederick. I had a couple of questions regarding my dosage and a couple of general questions. He went through all of it. He also gave information regarding dose increases. I'm challenged at best with the Internet and he was professional, patient, and most importantly kind. I would highly encourage you to work with this amazing company and people. You can not go wrong with this team.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend MultiMedRx

I highly recommend MultiMedRx. The products, communication, shipping and pricing is legit and top notch! Please try them, you will not regret it. Customer service is awesome and quick to answer all questions. Last but not least, Frederick Atuatasi had been a pleasure to work with!

June 29, 2026
Unprompted review
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Rated 2 out of 5 stars

Double charged me and would not respond…

Double charged me and would not respond to multiple requests for a refund.

June 16, 2026
Unprompted review
MultiMedRx LLC. (MMRX) logo

Reply from MultiMedRx LLC. (MMRX)

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration caused by the double charge and for the difficulty you experienced in reaching us regarding a refund.

We take billing concerns very seriously and want to make this right as quickly as possible. Because this review is anonymous, we are unable to locate your account from the information provided. Please contact our office directly at 800.787.9659 or email our support team at Support@MultiMedrx.com so we can review the charges and assist you promptly.

We appreciate the opportunity to resolve this for you and hope to earn a more positive experience moving forward.

MultiMedRx, Client Care Team

Rated 5 out of 5 stars

I highly recommend this team for weight…

I highly recommend this team for weight loss journey. The team reaches out to offer support and guidance. The doctor and staff gives you a personal experience and notification on health advice, appointments, to tracking your medicine. My health has improved with energy and mobility. KUDOS to the Team. Sincerely, Hazel D.

June 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Frederick and Devon were very helpful…

Frederick and Devon were very helpful on getting me signed up and getting it to as fast as they could. I would highly recommend the 2 of them for any of your needs. Very friendly and knowledgeable.
Thank you both
Your the best

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Frederick is awesomely helpful

Frederick is awesomely helpful! I am very impressed with his patience, friendliness and knowledge. He really understands what we go through on our weight loss journey and made me feel important and cared for. Thank you!

June 15, 2026
Unprompted review

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