Support is hard to reach and no quality control
Ordered the sample pack but only got 8 out of 18 samples.
Had a hard time reaching out to support. Use their chat feature, but never got a reply back on email, the day after I went back to the site and did see they had replied with basically "Really?", which I replied yes to and they sent the samples.
But when I got them one of the samples were empty and the rest seemed to be old (hard clumps) and varying amounts in the bags..
I wrote back to the support and they said they were gonna make it up to me on my next order, which I happened to make just a few days after. But they never actually sent anything extra..

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