Mum & You Reviews 

I’ve used Mum&You since my daughter was about 4 months old, she’s now nearly 3. I’m convinced the reason she never experienced nappy rash is because of the quality of the nappies we used. It also made my life so much easier having everything on subscription so I never had to worry about running out of wipes! We might not need nappies, but they are still the only wipes we use.

Love the products, products designed by mums!

My most favourite wet wipes are the OneWipe! They are so much thicker than the standard wipe, and you VERY RARELY need more than one!

Got suckered into trialing the wet wipes as they were promoted in my babies birth registry pack. Biggest scam, you don't get a trial at all since as you then have to commit to paying for another delivery after that trial anyway. So if you don't like it then tough you still have to pay

This company plasters "Free trial" all over their website but then on a popup that doesn't even look like a button it says that actually you're trapped into paying full price for the 2nd delivery.
Appears to be owned by Q River Limited if you want to look them up and avoid their other companies.

Obviously scam as everyone has pointed out. Just cancel the 'Continuous Payment Authority' (CPA) through your bank under FCA rules. Your bank legally has to do this and then these gobshites won't get the £27 from you after your 'free' trial. What a disgrace to prey on vulnerable mothers.

They need to know that free trials mean you try the product and THEN decide if you’d like to purchase it. Not have your hand forced.
I tried the trial, decided they weren’t for my baby, and couldn’t cancel because they say you can’t until you buy the first subscription charge!
Emailing them to sort this and will take it further if needed. It’s a massive scam.

Scam! Avoid!
They advertise a free trial but you have to pay for a £27 delivery after the initial “free” delivery. I thought fine, I’ll get a different size then. It turns out you can’t even edit it. Absolutely ridiculous!

Signed up for free trial… as per previous reviews got stuck with subscription which I can’t cancel worst I can’t even change size of the nappies so I’m force to pay £27 for nappies which won’t fit… absolutely disgusting

Do not sign up to their free trial. They dont let you cancel within cooling off period and it's not a free trial they hide that you cant cancel until the following months payment of £27 so if you dont like them youre stuck!!! Scammers! Very clear breach of consumer rights act preying on vulnerable mothers

DO NOT DO THE “FREE TRIALS”. They are not free. As per other reviews, at no point throughout are you told that you need to pay a further £27 full first delivery until you can cancel. This is a clear breach in the Consumer Contracts Regs - not transparent and hiding in T&Cs no where during the sign up process. You do have a 14 day cooling off period and you can request a chargeback via your card company. Avoid like the plague. Incredibly
Disingenuous.

The free trial has it hidden in their t&c's that its a subscription that you cannot change or cancel until you have had a full price delivery. The wipes are awful and the size isn't right but we can't even change them.
Using sleep deprived mums to make money. Everything says you can cancel the subscription when you like. Only if you click to read the full t&c's do you discover you need to pay for a full price order first.

Where to start… Mum & You falsely advertises that you get a free pack of nappies as you get tied into a subscription that you can’t cancel until you’ve had a delivery… this cost £50… The company completely take advantage of sleep deprived new mums, and for a company that describe themselves as “mum lead” are completely unethical.

Secondly, the nappies themselves. Constantly leaking, extremely thin, and awful quality. Supermarket nappies offer much better quality for a fifth of the price!! The nappies work out to be more expensive than pampers… wrap your head around that one.

The bamboo wipes are better quality, however they are in terrible packaging where the flap won’t stay down so it’s a matter of time before they dry up!

Both my “free” and subscription deliveries went awol with Evri and were delivered elsewhere, which is odd as we’ve never had problems before, so it must be to do with how the company label their packaging.

Overall, very dissatisfied and customer services don’t care! Avoid at all costs.

Free pack of nappies?! I don't think so. These are NOT FREE as you are forced to pay for the first subscription before you can cancel. Very misleading website I am highly disappointed.

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Like their products but I’m not sure it’s worth ordering/having subscriptions as I’ve had several issues with delayed mum & you deliveries - especially with Evri. Sadly this means the mum & you service is not reliable as they don’t honour their delivery times - can be super fast as advertised or hugely delayed. Their customer service is generally quick to respond and helpful(ish - although I’d prefer one email that resolved things to a back-and-forth) but they don’t seem that bothered about the inconvenience of late/non-delivered items which when you’re at home with a little one can actually have an impact if you’re relying on the deliveries you’ve paid for. Looking at other reviews here it seems I’m not alone in my experience with mum & you, so why have they not sorted the delivery issues? At the very least the option to chose which carrier for orders as it seems to change each time (and I’d always chose to avoid Evri).

I’ve tried so many eco nappy pants looking for ones that aren’t too narrow at the back. Finally came across the perfect fit for my son (100th percentile problems). They’re also really soft and so far are holding up really well at night, which a lot don’t. So glad I found these!

I can’t see any difference between these wipes and Tesco Fred and Flo extra sensitive biodegradable wipes. The ingredients list is the same! Packaging the same, closing tab, the way the edges of the packaging is pressed, the look and size of the wipes. No difference whatsoever.

Nappy leaks badly, doesn't hold up well overnight. Have to get up at night to change my child out of wet clothes. It's even happening during the day also. Only positive is they don't smell. Was really trying to continue using them even though it was happening from my very first order.

Purchased some nappies from this company a while ago for my daughter. I woke to her crying over night as the bright red colouring design had rubbed onto her skin and caused some blistering. I had never had any issues with anything like this before with other brands. I immediately contacted customer services where they told me to contact my dr. They offered an apology and said they’d send me some free bath treatments which never ever arrived. Beware if your child has sensitive skin. These really damaged my daughters skin. Since swinging back brands we’ve had no issues. I was appalled with the customer service. I sent photographs to show just how they had hurt her and they didn’t seem bothered.