Mumzworld.com Reviews 905

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, kindness, and helpfulness, making interactions pleasant and efficient. Many people highlight the exceptional customer service, noting quick responses, effective problem-solving, and a supportive approach. The service provided is often described as excellent, with consumers appreciating the efficiency and ease of their overall experience, including fast delivery. However, some customers also noted issues with product quality, receiving incorrect or used items. There were also concerns regarding delivery services, with some experiencing late deliveries, orders sent to the wrong address, or a lack of coordination between customer service and logistics. A few people also mentioned dissatisfaction with packaging, particularly for baby items, and difficulties reaching the finance department for specific issues.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness,... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent service and... See more

Product

Consumers find product experiences to be ambiguous. While some customers praise the quality of items like... See more

Delivery service

People report ambiguous experiences with delivery services. While some customers express satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just wanted to highlight the amazing support I received from Shal at Mumzworld. She was incredibly helpful, patient, and genuinely went the extra mile to sort out my issue. She followed up, kept me u... See more

Company replied

Rated 5 out of 5 stars

Mumzworld has been my go-to ever since I got pregnant. I am extremely satisfied with the fast delivery and the prompt support from the customer service department. I attended the Mumzworld event at T... See more

Company replied

Rated 5 out of 5 stars

It was so lovely. Customer service representative(Mohamed Alaa) was so helpful, solved the issue quickly. Was so professional and solution orianted, knowledgeable. It was so pleasant to finalise my sh... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing! Been looking for this toy for my daughter everywhere, to no avail. But found it on Mumzworld and was so happy! Very fast shipping to the UK and tracking updated all the way. Very i... See more

Company replied


Company details

  1. Shopping & Fashion

Written by the company

Shop online Baby Products, best Stroller, Travel Gear, Feeding, Clothes, Toys, Car Seat, Carrier & Cot on Mumzworld, Free Delivery To Dubai, Abu Dhabi & UAE


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

905 reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Convenient and fast delivery

Fast and easy transaction. Delivery guy named Raja always makes sure that my orders are taken care of. Thank you 😊

May 23, 2024
Unprompted review
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Reply from Mumzworld.com

Thank you for your positive feedback.

At Mumzworld, we're committed to making our delivery process as quick and pleasant as possible, because we know how important it is that your goods arrive on time and in perfect condition.

Thank you for choosing us.

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Rated 4 out of 5 stars

Good job Raja

May 23, 2024
Unprompted review
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Reply from Mumzworld.com

Thank you for the 4 stars!

We are looking forward to serving you again.

Thank you for shopping with us.

Rated 5 out of 5 stars

Raja always completes our deliveries to…

Raja always completes our deliveries to and excellent standard, polite and professional!

May 22, 2024
Unprompted review
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Reply from Mumzworld.com

Thank you for your positive feedback.

At Mumzworld, we're committed to making our delivery process as quick and pleasant as possible, because we know how important it is that your goods arrive on time and in perfect condition.

Thank you for choosing us.

Rated 5 out of 5 stars

I received my order very fast

I received my order very fast

May 20, 2024
Unprompted review
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Reply from Mumzworld.com

Thank you for your comment.

At Mumzworld, we make every effort to process your order as quickly as possible & ensure a positive experience for all our valued customers.

Thank you for choosing Muzmworld.

Rated 5 out of 5 stars

Excellent delivery service from Malik

Excellent delivery service from Mr. Malik Mohammed. Kudos to him for a good job.

May 16, 2024
Unprompted review
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Reply from Mumzworld.com

We sincerely appreciate your feedback regarding the excellent delivery service provided by Malik. We would like to extend our heartfelt congratulations to him for a job well done.

Your recognition of his efforts is truly valued.

Thank you for shopping from Mumzworld

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Rated 5 out of 5 stars

One of the best mumz world drivers .

One of the best mumz world drivers .. Asad hanif
Most of the orders was delivered by him, very polite and easy to communicate

May 15, 2024
Unprompted review
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Reply from Mumzworld.com

It’s always encouraging to hear that our team members, like Asad Hanif, are cooperative and deliver with a great attitude.

Our commitment lies in providing you with the utmost service excellence, and it is truly gratifying to hear when we achieve that goal.

Thank you for your generous words of appreciation!

Rated 5 out of 5 stars

Mumzworld experience

Thank you Mumzworld & Asad Hanif for delivering my order on the same day in less than 6 hours. It was a hassle free experience totally!

May 17, 2024
Unprompted review
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Reply from Mumzworld.com

We greatly appreciate your feedback regarding Asad's professionalism and the excellent service he provided.

We take pride in having team members like Asad, who consistently deliver exceptional experiences to our valued customers.

Your recognition is highly valued and deeply appreciated!

Rated 5 out of 5 stars

Great delivery executive Afridi

Great delivery executive Afridi. Delivered my parcel in excellent condition on the time he promised. Called before coming, collected important information like delivery address and phone number. Called upon delivering. A diligent worker.

May 17, 2024
Unprompted review
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Reply from Mumzworld.com

Ensuring that your delivery is not only in perfect condition but also arrives swiftly is important to us.

We’re thrilled to know that our delivery person’s politeness made your experience even better.

Thank you for choosing Mumzworld.

Rated 5 out of 5 stars

Quick and fast service

Quick and fast service. Delivery very good. Malik Mohammed delivered us on-time and collection of item to be returned was also done well.

May 16, 2024
Unprompted review
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Reply from Mumzworld.com

We appreciate your feedback

Thank you for taking the time to acknowledge Malik’s hard work. We strive for this level of service with every delivery, and your feedback is a confirmation of our commitment.

Thank you for sharing your satisfaction with us!

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Rated 5 out of 5 stars

Thank you brother kashif 👍🏻 good service

Thank you brother kashif 👍🏻 good service

May 17, 2024
Unprompted review
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Reply from Mumzworld.com

We sincerely appreciate you sharing your positive experience with us.

We commend Kashif for his dedication to providing prompt service, and we are thrilled to hear that you had a great experience.

Thank you for choosing Mumzworld as your preferred destination!

Rated 5 out of 5 stars

The courier Asad Hanif was very helpful!

The courier Asad Hanif was very helpful!

May 9, 2024
Unprompted review
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Reply from Mumzworld.com

Thank you for sharing your experience with our courier,

We’re glad that Asad Hanif could've assisted you effectively!

Thank you for choosing Mumzworld!

Rated 5 out of 5 stars

Mums world is the best in the world the…

Mums world is the best in the world the courier guy afra seyab delivering my orders very smooth and polite.

May 16, 2024
Unprompted review
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Reply from Mumzworld.com

We’re delighted to know that Mumzworld has made a positive impression, and Afra Seyab’s smooth and polite delivery service is much appreciated.

Thank you for your feedback!

Rated 5 out of 5 stars

Effective

Great experience

May 16, 2024
Unprompted review
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Reply from Mumzworld.com

Thank you for sharing your feedback.

We’re glad to hear that our service was effective and provided a great experience.

Thank you for choosing us!

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Rated 5 out of 5 stars

Really happy I received my order on…

Really happy I received my order on time and in perfect condition
Malik Muhammad is very kind and polite really appreciate his kindness

May 15, 2024
Unprompted review
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Reply from Mumzworld.com

Receiving your order on time and in perfect condition is our goal, and Malik Muhammad’s kindness is the cherry on top.

We truly appreciate your recognition of his efforts.

Rated 5 out of 5 stars

really good and fast delivery by…

really good and fast delivery by ishtiaq hussain

May 15, 2024
Unprompted review
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Reply from Mumzworld.com

Speedy delivery is what we strive for, and it’s fantastic to hear that Ishtiaq Hussain delivered just that.

Thank you for your positive remarks and for trusting Mumzworld with your orders.

Rated 5 out of 5 stars

I recently had the pleasure of being…

I recently had the pleasure of being assisted by raja , and his service was exceptional. Raja professionalism and genuine care made me feel truly valued. He went above and beyond to ensure everything was perfect. Thank you, raja, for your outstanding service.

May 12, 2024
Unprompted review
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Reply from Mumzworld.com

It’s heartwarming to know that Raja’s exceptional service made a lasting impression on you.

We’re proud of his professionalism and the genuine care he provides to our customers.

Thank you for acknowledging his efforts.

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Rated 5 out of 5 stars

Everything was good.

May 13, 2024
Unprompted review
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Reply from Mumzworld.com

Thank you for your succinct yet powerful feedback.

We’re glad everything was to your satisfaction, and we look forward to continuing to meet your delivery needs with Mumzworld.

Rated 5 out of 5 stars

Raja Khan truly exceeded my…

Raja Khan truly exceeded my expectations! He provided exceptionally prompt and reliable delivery. He was friendly and professional,
ensuring my package arrived in perfect condition. Highly recommend for anyone needing trustworthy courier services!

May 16, 2024
Unprompted review
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Reply from Mumzworld.com

We’re overjoyed to hear that Raja Khan not only met but exceeded your expectations with his prompt and reliable delivery.

Your recommendation means the world to us, and we’re grateful for the opportunity to serve you.

Rated 5 out of 5 stars

Polite

Polite and Kind...Good work Arslan Azad

May 15, 2024
Unprompted review
Mumzworld.com logo

Reply from Mumzworld.com

Your kind words are greatly appreciated.

At Mumzworld, we take pride in our team’s dedication to service excellence.

Thank you for your feedback and for choosing us.

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