Mundiflex - Campo de Ourique
Update September 30, 2026:
It's unfortunate that the company is now being dishonest since I've posted my review on Google. I have dated photographs, call logs, and witnesses to their visits to deliver the incorrectly sized frames. The photographs of the original frame are attached to my Google review, as are the screenshots of the dated and timed call logs showing all of the calls I made to their business to get this resolved. You'll notice there are no calls to me FROM their business.
Just do the right thing. You've admitted the wrong frame was provided initially and brought 2 replacement frames (albeit the wrong size each time). The honorable thing to do is just acknowledge and fix the problem. It's so much easier than getting upset that I left an honest review and trying to cover up the truth when there's substantial proof of my statement. Great companies aren't perfect, but they do take care of their customers and do the right thing to fix mistakes.
September 29, 2026
I had a positive experience purchasing 6 pillows and a sofa cama from this location, but unfortunately the post sale service experience has been awful.
The sofa cama that I purchased was about 2000 euros and was delivered and assembled by the company, but at no time during assembly did the employees mention that the mattress frame that they installed was too small for the sofa. We found out when it broke months later because it wasn't sitting on all 4 sides properly.
I attempted to replace the frame with another from a separate company, not realizing the sofa needed a custom size. I looked at my paperwork and realized that the sofa was still under warranty so in May of this year I reported the issue. Someone came to my home days later to measure the sofa so that he could order the correct frame. He told me then it would be 2 weeks to receive the correct size from the manufacturer and that they would call me. No one called so 3 weeks after his visit, I called. I was told they would check on the status and call me back. No one ever called me back. I called again, again being told that someone would call me back. This happened repeatedly for over 2 months. Finally the frame was delivered, but it was smaller than the first frame so they took it back to the store. It was not measured in the store before they delivered it.
They measured my sofa again and said they would order a new frame and it should be available in 2 weeks and they would call me. No one called me, so I called after 3 weeks and I was told they would call me back. This continued again for 2 months and finally the 3rd frame was delivered. It was also the wrong size and had to be taken back to the store by the delivery person. Again it was not measured before they delivered it. I asked if it was measured while we were on the phone scheduling delivery and they assured me it was.
It has now been about 5 months of managing this issue and we've already replaced the sofa. The sofa cama from this store has just been sitting in our living room unusable for 5 months making it a very tight space to live in. The store still has not called me even after the second failed replacement. I just want to return the sofa at this point. But, I cannot get ahold of anyone at the store.
I did not want to post this review but the post sale service has to improve. This has been incredibly frustrating and completely unnecessary.
Advice for the store management: Support the products you sell and fix the problems quickly or take back the products and refund your customers. This has been an awful experience. At this stage I just need you to refund me for the sofa and come pick it up. I have tried to be patient for 5 months but you still aren't providing adequate service. I'll be reporting this on the complaints book.