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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, most reviewers were let down by their experience overall. Customers frequently encountered significant issues with subscriptions, such as discrepancies between selected and charged plans, or difficulty cancelling auto-renewals. Many reported that the product itself delivered poor quality output, ignored prompts, and suffered from glitches or unusable features. Furthermore, people consistently described customer service as unresponsive, non-existent, and unhelpful, making it difficult to resolve billing or product problems. However, some customers also noted that the tool could be fun to use for creating music and lyrics, with some appreciating the voices available. A few other people also felt that the system worked adequately for their creative needs, finding value in producing songs for personal use.

What people talk about most

Subscription

People report negative experiences with subscription, citing difficulties in cancellation and unexpected... See more

Product

Users describe negative interactions with product, with many reviewers expressing disappointment and finding... See more

Payment

Reviewers express significant dissatisfaction with payment processes, frequently reporting unauthorized... See more

User experience

Reviewers highlight negative aspects of user experience, with many finding the cancellation process poor and... See more

Customer service

Customers had negative experiences with customer service, often reporting that it is non-existent or... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Creating music works just okay with a very limited amount of what sounds like gay black men voices no matter what you tell it to use. But what really matters is you cannot get a hold of these peo... See more

Rated 2 out of 5 stars

It was working fine at first then after while the quality got real bad no matter how much I tried to put in what I wanted to here most voices and sounds the same type of voices with bad quality then I... See more

Rated 2 out of 5 stars

I enjoyed using Mureka but they make it impossible to unsubscribe. This should make you question their integrity and professionalism before using their services.

Rated 2 out of 5 stars

It's super frustrating for a number of reasons. In no particular order: 1. When you create something and publish it, it's a mystery as to where exactly it was published to; that is, other tha... See more


Company details


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1.5

Bad

TrustScore 1.5 out of 5

162 reviews

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No history of asking for reviews

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1.5

All reviews

(162)

105 reviews in the last 12 months

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Rated 1 out of 5 stars

Scam

Scam. I cancelled my subscription yet they keep trying to pull payments from my card. How do I stop them?

February 2, 2025
Unprompted review
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Rated 1 out of 5 stars

Disappointed

Disappointed. Need to remove subscription but not clear how too. You can delete the account, but I’m concious it won’t remove my payment fee each month.

Never trust a business where their unsubscribe is very dubious.

Lesson learned for me!

January 12, 2025
Unprompted review
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Rated 1 out of 5 stars

Terrible quality for a lot of money

It's not that they're cheating you... they simply don't have what others have! I've done several tests and Suno.com really offers quality. I'm not advertising... but I'm disappointed that I was tricked into paying $30 a month and they don't answer when you ask them if they have a refund policy... so lack of respect for customers and professionalism. At suno.com I got what I was looking for for only $10. I used Revolut to be able to block unauthorized payments more easily and safely as I've seen many people complain even if they canceled their subscription. So I recommend in the future using virtual payment methods from third parties that allow you to more easily block a merchant from making unauthorized payments than classic banks that put you on the road and ask you to file a complaint with the police and many roads that make criminals most of the time stay with your money!

January 6, 2025
Unprompted review
Rated 1 out of 5 stars

I tried Mureka... Can't recommend them.

I tried Mureka in November and signed up for their $10 plan.

After less than a day I unsubscribed because the service wasn't really that good for some genres I had tried with other more reputable AI music generators.

Imagine my shock to see that on Christmas Eve they had taken a second payment for their $30 plan, even though I signed up for the $10 plan.

I contacted the bank and, as of the writing of this review, a replacement card is on it's way to me.

Would I call them a scam? I hate to say that I do think they're a scam.

Why? No mention on their site about who owns the AI music and whether you can use it for commercial purposes.

And no decent support aside from Discord (which isn't what it's really set up for anyway).

Support should be set up on the website just like it is with other companies and not through something like Discord.

And secondly, others have tried for a refund only to be left hanging and this was noticeable on the Discord server.

If I could give them no stars, I would.

Avoid them at all costs. Go check other AI music generator sites.

December 24, 2024
Unprompted review
Rated 1 out of 5 stars

SCAMMMED?!!!!

I was willing to pay for the monthly subscription of $10 to try it out. However, the screen said I did not pay while my bank accounted stated ot was paid? What is going on here? Am I being SCAMMED?!!

December 12, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible, you need to pay to do pretty much anything,
you also need to make an account to do ANYTHING at all
A friend told me about this but it really sucks
I was going to test it for fun,
but its AI crap so how can it be good?

December 6, 2024
Unprompted review
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