Murphy Furniture Reviews 

493
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and helpful staff members who make purchasing furniture an easy and pleasant process. Consumers are also very pleased with the high quality of the products and the prompt, efficient delivery service. Some reviewers were not happy with delivery communication or experienced frustrating delays when waiting for their items to arrive. A few people also mentioned occasional issues regarding faulty products or difficulties when trying to resolve problems. Consumers noted that these specific situations made their overall purchasing process less smooth than expected.

What people talk about most

Delivery service

Consumers find delivery service to be efficient, prompt, and generally on schedule. Reviewers frequently... See more

Product

Reviewers highlight positive aspects of product quality, noting that items such as sofas, bed frames, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting the friendly, helpful, and professional... See more

Service

Customers report extremely positive experiences with service from start to finish. Consumers highlight that... See more

Quality

Customers consistently note positive experiences with quality, highlighting comfortable seating, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service . Had a problem with trapped nerves in my neck . Spoke to Iris in online sales . She recommended some high back sofas that she thought would work . Looked up online picked one that suite... See more

Company replied

Rated 5 out of 5 stars

Ordered 2 beautiful mirrors at fantastic prices, they were delivered a couple of days later and I was of advised of the delivery time and they arrived on schedule to Dundalk on Monday morning, 2 love... See more

Company replied

Rated 5 out of 5 stars

We bought a reclining 2.5 seater couch and the experience was great! Ordering was really easy, in store staff was helpful. We got emails along the way as we waited for our couch to arrive to the wareh... See more

Company replied

Rated 5 out of 5 stars

Very helpful shop staff and manager contacted by shop staff member by phone. Very accommodating when delivery date had to be changed twice!! Very helpful delivery gentleman who worked around my need... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Garden Furniture Shop
  4. Living Room Furniture Store
  5. Office Furniture Store
  6. Outlet Store

Written by the company

Murphy Furniture is an Irish owned family business, with our head office based in County Wicklow. We have 5 outlets & a fast growing online store. www.murphyfurniture.ie


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

493 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(493)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

The customer service was really good

The customer service was really good. The helped me find the best matching sofa for my living room. It was delivered and set up at assembled at home in time. Shane and Kyle from delivery team were really cooperative.

November 18, 2024
Unprompted review
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Reply from Murphy Furniture

Hi Muhammad Ali, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

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Rated 5 out of 5 stars

Savannah suite

Very very happy with Savannah suite of furniture, would highly recommend. Staff in Naas so helpful and friendly.

October 10, 2024
Unprompted review
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Reply from Murphy Furniture

Hi Kathleen we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Reasonable priced and fast delivery.

Reasonable priced and fast delivery.
Bought otterman bed same as pictures.
However I bought otterman bed and was tricky put together it's 2 person job especially if never assembled before. Overall good experience.

November 1, 2024
Unprompted review
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Reply from Murphy Furniture

Hi, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Good quality wardrobe

Ordered a wardrobe and was delivered free of charge to my home within 2 weeks. Very happy with quality and delivery.

October 10, 2024
Unprompted review
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Reply from Murphy Furniture

Hi Orla, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 1 out of 5 stars

Delivery driver unfriendly and…

Delivery driver unfriendly and unhelpful. Box dumped in middle of kitchen and I was expected to sign for it without checking the content of box was correct.

September 17, 2024
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Reply from Murphy Furniture

Hi Aine thank you for shopping with Murphy Furniture. We are sorry you weren’t happy with your delivery experience. We are constantly trying to improve our service.
It is not standard practice for any delivery driver to wait until the contents of a box is checked before they leave the delivery address.
It is standard practice for our drivers to deliver to the doorstep only, not inside the home, so we will certainly take this up with our driver and ensure that this does not happen again.
We have addressed this matter with the delivery driver in question who has been an employee of the company for over 20 years, as this is the first complaint he has had.
We are happy to offer you a full refund and collect the product from your home. Please let us know if you would like us to arrange this.

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Rated 5 out of 5 stars

Beautiful furniture

Beautiful furniture, excellent communication and cheerful friendly delivery! What's not to love!

September 16, 2024
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Reply from Murphy Furniture

Hi Lisa, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Great value and quality

Great value and quality. Delivered my item within 2 weeks. Delivery guys set up the chair, tested it and took away all the packaging. Great service. I highly recommend.

September 12, 2024
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Reply from Murphy Furniture

Hi Silvia, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Great service

Delivered on time and the team were great helping unpack and taking away the packaging. Great service!

September 11, 2024
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Reply from Murphy Furniture

HI Phillip, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Leon

Leon, is super helpful. Great in service with good support and guidance. We had great experience with him. Thank you Leon.

September 29, 2024
Unprompted review
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Reply from Murphy Furniture

Hi Komal Joshi, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

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Rated 5 out of 5 stars

Great value & kept up to date with the…

Great value & kept up to date with the progress of my order, great customer service. Would definitely order again

August 15, 2024
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Reply from Murphy Furniture

Hi Lorraine,we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

The store has great voariety and Wes…

The store has great variety and Wes showed us around some great furniture pieces and helped us in selecting right furniture according to our need! Great experience overall!

September 15, 2024
Unprompted review
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Reply from Murphy Furniture

HI Lalit, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Bed is fab

Long enough for delivery that was told be u paid 3 waiting apart from that no issuee

August 17, 2024
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Reply from Murphy Furniture

Hi Tasha, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Very efficient and very friendly…

Very efficient and very friendly drivers and customer service was great

August 16, 2024
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Reply from Murphy Furniture

Hi Yvonne, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

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Rated 5 out of 5 stars

We buy furniture well very good…

We buy furniture well very good assembled furniture and wardrobe

August 11, 2024
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Reply from Murphy Furniture

Hi Elina, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Very polite and extremely helpful

Very polite and extremely helpful

August 2, 2024
Unprompted review
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Reply from Murphy Furniture

Hi Madeline, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 5 out of 5 stars

Bed & bedframe

Recently purchased a bed from Murphy’s furniture- delivery guys were lovely and very helpful, lost a part when putting it together and customer care team went above and beyond to help me out

August 22, 2024
Unprompted review
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Reply from Murphy Furniture

Hi Clare, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 1 out of 5 stars

I purchased a full bedroom set and…

I purchased a full bedroom set and never received my dressing table mirror. I only got a broken piece of it. they advertise free deliveries I had to pay for my own. The worst shopping experience I’ve ever had. still no mirror and dealing with nothing only lies I would not recommend shopping at this store.

August 25, 2024
Unprompted review
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Reply from Murphy Furniture

Hi Triona, we have passed your review to the store manager.

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Rated 5 out of 5 stars

Excellent quality furniture Excellent…

Excellent quality furniture Excellent prices,excellent service!

August 22, 2024
Unprompted review
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Reply from Murphy Furniture

Hi Vanessa we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

Rated 3 out of 5 stars

Bad experience wouldn’t recommend

I wouldn’t deal with this Company again. Bad experience and very stressful. Order took ages to arrive. Drivers weren’t friendly and helpful. Product developed a fault a few months after purchase and no help from customer services to rectify it so left with a faulty product.

December 15, 2023
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Reply from Murphy Furniture

Hi Sarah we have passed your review to the warehouse.

Rated 4 out of 5 stars

Professional helpful furniture buying experience

Practical helpful advice in the shop and excellent delivery experience.

August 13, 2024
Unprompted review
Murphy Furniture logo

Reply from Murphy Furniture

Hi Deirdre, we are delighted to hear you had such a positive experience shopping with us, and we hope to see you again soon. Kind Regards, Murphy Furniture

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