When I ordered orthotic sandals, I expected to receive orthotic sandals, not regular sandals and inserts. The inserts slip and slide around and have a bumpy surface that is very unpleasant for me an... See more
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Review summary
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Reviews shaping this summary
Very Sketchy. 1. These shoes are not in any way at all orthotic, and so overpriced even at their perpetual half-off sale. 2. Despite the website, there is no US website (so forget about returns).... See more
I had this complaint put in before and this company never followed through. Shoes billed to expired credit card but got them anyway. Charge on credit card was$74.94. Was told they would g... See more
Ted P. The shoes were too narrow, even though I ordered the extra wide option. I returned them as instructed. UPS confirmed the delivery on August 20, 2025, at 10:47 A.M. to Chino, CA, where it... See more
Company details
Written by the company
At Musabela, we are dedicated to crafting premium shoes that prioritize comfort, support, and style, providing a perfect fit for every step of your journey.
Contact info
United States
- +1 (334) 345-2394
- support@musabela.com
- musabela.com
1.8
Poor
562 reviews
Replied to 25% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Terrible shoes, terrible customer service
As many others, I thought these shoes came from the USA and were called ortholight.
Ortholight not indicated anywhere on shoe.
Took weeks to deliver (from China).
Made 4 requests on how to return these poorly made shoes. No answer.
Called credit card co to dispute.
Stay away!
June 11, 2025
Unprompted review
Reply from Musabela
Hello,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is very important to us, and we are here to assist you in resolving any issues you may have. Please feel free to reach out to us directly, and we will do our best to address your concerns promptly. Thank you for your understanding, and we look forward to hearing from you soon.
Kind regards,
Team@Musabela
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Don't waste your time or money
First of all, the transaction is with China and product shipped from China. Long time wait for delivery. Sent wrong size of shoe and the shoe did not perform as advertised. Very cheap product. A return for refund was granted... but I had to send it back to China at my expense. The cost for that was $43+, nearly what I paid for the shoes and they made the error. I donated them to the thrift store and Musabela China reaped the reward, along with whoever bought the shoes at the thrift store. Don't be fooled by the Musabela USA tag line.
May 31, 2025
Unprompted review
Reply from Musabela
Hello,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is very important to us, and we are here to assist you in resolving any issues you may have. Please feel free to reach out to us directly, and we will do our best to address your concerns promptly. Thank you for your understanding, and we look forward to hearing from you soon.
Kind regards,
Team@Musabela
Totally fraudulent company
Totally fraudulent company. The return policy is a lie. They pretend they’re made in the United States. They are not. If you return your shoes, you have to send them to China. I am still waiting for a refund. Stay away from this company!
April 18, 2025
Unprompted review
Reply from Musabela
Hello Nancy,
We sincerely apologize for any inconvenience you may have experienced. Your satisfaction is very important to us, and we are here to assist you in resolving any issues you may have. Please feel free to reach out to us directly, and we will do our best to address your concerns promptly. Thank you for your understanding, and we look forward to hearing from you soon.
Kind regards,
Team@Musabela
I want to rate them PLUS ZERO X100
I want to rate them PLUS ZERO X100. THESE SHOES ARE CHEAP. I ORDERED 1 PAIR. THEY SENT AND CHARGED ME FOR 2 PAIR OF SHOES. I ORDER WOMEN 12 SHOES AND LARGE COMPRESSION SOCKS. I RECEIVED CHILD I DONT KNOW WHAT SIZE. I CANNOT WEAR THEM I AM DIABETIC WITH SWALLOEN FEET AND ANKLES. THE SOCKS ARE S/M I CANNOT WEAR THEM EITHER. THE PHONE NUMBER 1-334-335-2394 DOES NOT WORK, ITS 6:30 PM. CST. I CAN NOT GET ANYONE ON THE 24/7 WESITE TO RESPOND. PLEASE DO NOT PURCHASE FROM THID COMPANY. I AM VERY SORRY I DID. I WAITED ALMOST A MONTH FOR THEM AND NOW I HAVE TO WAIT UNTIL I HAVE FUNDS TO PURCHASE MORE SHOES SOMEWHERE ELSE. IN THE STORE THIS TIME. I LOOKED AT THE RETURN POLICY AND I MAY NOT GET A REFUND; THIS COMPANY APPEARS TO BE A SCAM. PLEASE DO NOT THROW AWAY YOUR MONEY,
June 8, 2025
Unprompted review
Reply from Musabela
I’m truly sorry to hear about your experience and understand your frustration. Your satisfaction is very important to us, and I want to make this right.
We can certainly try to assist you better. Please reach out to our complaints department.
Once again, I apologize for the inconvenience this has caused, and I appreciate your patience as we work to resolve this issue. Thank you for giving us the opportunity to make it right.
I ordered shoes 21 days ago and have…
I ordered shoes 21 days ago and have yet to receive them. I cannot reach the company. Do not order shoes from this company. They are located in China bur advertise in USA. Such a scam and I am out 90.00. I will be filing a report against this company.
June 9, 2025
Unprompted review
Reply from Musabela
I’m truly sorry to hear about your experience and understand your frustration. Your satisfaction is very important to us, and I want to make this right.
We can certainly try to assist you better. Please reach out to our complaints department.
Once again, I apologize for the inconvenience this has caused, and I appreciate your patience as we work to resolve this issue. Thank you for giving us the opportunity to make it right.
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No one answers email; no contact
I sent at least 4 emails asking for assistance. Every time I sent an email, I received a bot reply. One email I sent stated I believed they are a scamming company. I thought maybe I would get a reply back but did not.
I just got another email saying that I could use boho and donate one. All the reviews I’ve read are saying to stay away.
June 6, 2025
Unprompted review
Reply from Musabela
Hello,
Thank you for reaching out. We truly value your inquiry and want to ensure that you receive the assistance you need. To provide you with the best possible support, I encourage you to contact our dedicated customer support team. They are well-equipped to address your concerns and will be happy to assist you further. You can reach them through our website or by using the contact information provided there. Your satisfaction is important to us, and we look forward to helping you resolve your issue promptly.
Team@Musabela
Fraudulent advertisement
Fraudulent advertisement. Appeared to be made and shipped from US, but was shipped right from overseas. Very cheap in quality. Took over three weeks to arrive. Very disappointed. Will be returning.
May 29, 2025
Unprompted review
Reply from Musabela
Hello,
Thank you for reaching out. We truly value your inquiry and want to ensure that you receive the assistance you need. To provide you with the best possible support, I encourage you to contact our dedicated customer support team. They are well-equipped to address your concerns and will be happy to assist you further. You can reach them through our website or by using the contact information provided there. Your satisfaction is important to us, and we look forward to helping you resolve your issue promptly.
Team@Musabela
This company is fraudulent
This company is fraudulent. They advertise that their sneakers are made in America when they actually are made and shipped from China. The sneakers are identical to other companies that are being sold on Amazon from China. The sneakers are so cheap. They are like cardboard that's wrapped in cloth. They are identical to sneakers being sold on Amazon to the ones that I bought from Musabela and are half the price that I got from Musabela and are China companies. When you try to call the Musabela phone number it immediately hangs up on you. This company is totally a scam and they should be reported to the US attorney general's office. These sneakers are crappy!
June 2, 2025
Unprompted review
Reply from Musabela
I’m truly sorry to hear about your experience and understand your frustration. Your satisfaction is very important to us, and I want to make this right.
We can certainly try to assist you better. Please reach out to our complaints department.
Once again, I apologize for the inconvenience this has caused, and I appreciate your patience as we work to resolve this issue. Thank you for giving us the opportunity to make it right.
Cheap, scam
They are heavy. I dunno what the bottom is made out of.
They have absolutely NO cushion. I took out the insole and it’s like some kind of styrofoam. There is nothing orthopedic about this brand! Also you can’t send them back. Mine said the shipped from IN but the company said I’d have to return them to china. So I bought some good insoles bc I can’t send them back
This comment 👇🏻 from Musabela. Again false. They offered me a partial refund and I never heard back or received it. Many have probably seen this same generic reply. It’s truly disgusting they scam people that can barely walk from foot pain!
May 13, 2025
Unprompted review
Reply from Musabela
I’m truly sorry to hear about your experience and understand your frustration. Your satisfaction is very important to us, and I want to make this right.
We can certainly try to assist you better. Please reach out to our complaints department.
Once again, I apologize for the inconvenience this has caused, and I appreciate your patience as we work to resolve this issue. Thank you for giving us the opportunity to make it right.
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First they charged me for two pair of…
First they charged me for two pair of sneakers and when I asked for credit , I did not receive it. The shoes are very bad . I did not expect that plus when I told them that the pair I received did not fit and I wanted to return them. They told me I needed to return them to China. Shipping was more expensive than the shoes plus I did not know if I was going to get the credit. Do not buy them .
May 19, 2025
Unprompted review
Reply from Musabela
I’m truly sorry to hear about your experience and understand your frustration. Your satisfaction is very important to us, and I want to make this right.
We can certainly try to assist you better. Please reach out to our complaints department.
Once again, I apologize for the inconvenience this has caused, and I appreciate your patience as we work to resolve this issue. Thank you for giving us the opportunity to make it right.
Buyer RIP OFF
I ordered shoes from them around April 20th 2025 and have still not received them. After asking multiple times, where my order was and if they would just refund my money. I have been ghosted. This company is fraudulent!@
April 19, 2025
Unprompted review
Reply from Musabela
Hello,
Thank you for reaching out. We truly value your inquiry and want to ensure that you receive the assistance you need. To provide you with the best possible support, I encourage you to contact our dedicated customer support team. They are well-equipped to address your concerns and will be happy to assist you further. You can reach them through our website or by using the contact information provided there. Your satisfaction is important to us, and we look forward to helping you resolve your issue promptly.
Team@Musabela
Terrible shoes
Terrible shoes. I tried to return them to China ($30 shipping!) to the address they gave me. Four months later, the shoes were returned to me, "no address found." I'm out the $50 for the shoes and $30 non-deliverable shipping.
May 25, 2025
Unprompted review
Reply from Musabela
Hello,
Thank you for reaching out. We truly value your inquiry and want to ensure that you receive the assistance you need. To provide you with the best possible support, I encourage you to contact our dedicated customer support team. They are well-equipped to address your concerns and will be happy to assist you further. You can reach them through our website or by using the contact information provided there. Your satisfaction is important to us, and we look forward to helping you resolve your issue promptly.
Team@Musabela
BUYER BEWARE!!!
BUYER BEWARE!!!! These shoes are of very cheap quality material. They smell like very strong chemicals. The reviews on their web page are certainly false, Do not buy on the truth of the reviews. I did and they are false reviews. Now I'm trying to return them and you are required to ship them back to China which will cost more than the original purchase price. The company makes it inconvenient to return and just gets to keep your original payment while you get stuck with crappy shoes. Don't believe what you read on their review web page. Order American.
May 20, 2025
Unprompted review
Reply from Musabela
Hello,
Thank you for reaching out. We are incredibly sorry for the inconvenience this might have caused you. Please do contact our complaints team in order to find the best possible solution.
Team@Musabela
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Someone ordered on my card 4 different…
Someone ordered on my card 4 different orders within 45 min, Totaling $230. Called customer service multiple times on different days and always got the same person. It’s horrible customer service.
April 23, 2025
Unprompted review
Reply from Musabela
Hello,
Thank you for reaching out. We truly value your inquiry and want to ensure that you receive the assistance you need. To provide you with the best possible support, I encourage you to contact our dedicated customer support team. They are well-equipped to address your concerns and will be happy to assist you further. You can reach them through our website or by using the contact information provided there. Your satisfaction is important to us, and we look forward to helping you resolve your issue promptly.
Team@Musabela
CHEAP CHINA CRAP
CHEAP CHINA CRAP! CAN'T RETURN UNLESS YOU WANT TO PAY MORE THAN SHOES ARE WORTH! BIG SCAM IS WHAT I FEEL. SHOES ARE SEWN CRAP, NO SUPPORT WHATSOEVER! DON'T ORDER! ORDER FROM THE US ONLY, DON'T KEEP SUPPORTING CHINA MADE CRAP!
May 8, 2025
Unprompted review
Reply from Musabela
Hello,
Thank you for reaching out. We truly value your inquiry and want to ensure that you receive the assistance you need. To provide you with the best possible support, I encourage you to contact our dedicated customer support team. They are well-equipped to address your concerns and will be happy to assist you further. You can reach them through our website or by using the contact information provided there. Your satisfaction is important to us, and we look forward to helping you resolve your issue promptly.
Team@Musabela
BEWARE company is a SCAM
This company is the biggest SCAM I have ever came across, DO NOT order anything from this company, their product is garbage, sneakers are made in China and shipped from China, yet Musabela claim to be an American company, they have the same generic response on emails sent to customers, you have to pay shipping to China if you want a refund, shipping costs are more than the cheap shoes.
May 13, 2025
Unprompted review
Reply from Musabela
Hello,
Thank you for reaching out. We truly value your inquiry and want to ensure that you receive the assistance you need. To provide you with the best possible support, I encourage you to contact our dedicated customer support team. They are well-equipped to address your concerns and will be happy to assist you further. You can reach them through our website or by using the contact information provided there. Your satisfaction is important to us, and we look forward to helping you resolve your issue promptly.
Team@Musabela
Twenty Percent refund if you return shoes to China
They advertise "wide" shoes, but they're not wide. In fact, the shoes have no size shown.
They told me they won't refund payment price. They claim they'll offer 20% refund IF you mail the shoes to them IN CHINA.
After I told the credit card company to revoke the charge, Musabela decided to give a 100% refund.
You've been warned.
May 8, 2025
Unprompted review
Reply from Musabela
Hello,
Thank you for reaching out. We truly value your inquiry and want to ensure that you receive the assistance you need. To provide you with the best possible support, I encourage you to contact our dedicated customer support team. They are well-equipped to address your concerns and will be happy to assist you further. You can reach them through our website or by using the contact information provided there. Your satisfaction is important to us, and we look forward to helping you resolve your issue promptly.
Team@Musabela
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I called this company to return the…
I called this company to return the garbage pair of sneakers requesting a return label i have yet to receive it my charge was reversed by my bank and now they recharged my card . The shoes stink
April 14, 2025
Unprompted review
Reply from Musabela
Hello Kathy,
Thank you for reaching out. We truly value your inquiry and want to ensure that you receive the assistance you need. To provide you with the best possible support, I encourage you to contact our dedicated customer support team. They are well-equipped to address your concerns and will be happy to assist you further. You can reach them through our website or by using the contact information provided there. Your satisfaction is important to us, and we look forward to helping you resolve your issue promptly.
Team@Musabela
Do not purchase from Musabela!! May not be a US company!
I ordered shoes and socks. When I received the package, the driver brought it to my door with items falling out of both ends of the package. It was open on both ends and had been taped like a present. The packaging inside had what appears to be Chinese writing. On the website, it says they are based in Irvine, CA, but the address on the package came from ORD, 2475 W. Touhy Ave, Elk Grove Village, IL 60007. I have emailed them at their support email list on the website and even tried calling the number listed on the website, (1-334-345-2394), but it keeps hanging up on me. The shoes and socks have a very strong chemical odor. The shoes look like plastic. I wish I had known about this site. I have provided them my reason for return, requested a full refund in US dollars, and now feel like I am being given the run-around. I placed my order on 4/19/25 and received my order on 5/2/2025.
May 2, 2025
Unprompted review
Reply from Musabela
Hello,
Thank you for reaching out. We truly value your inquiry and want to ensure that you receive the assistance you need. To provide you with the best possible support, I encourage you to contact our dedicated customer support team. They are well-equipped to address your concerns and will be happy to assist you further. You can reach them through our website or by using the contact information provided there. Your satisfaction is important to us, and we look forward to helping you resolve your issue promptly.
Team@Musabela
A whole month no shoes
Ordered shoes after about 15 days I decided to contact them to see when I would receive my order because the shipping would not update. They reassured me. My shoes would be in in about three days so I waited another five days still no shoes decided to contact again and was told that the shoes actually never shipped and they didn’t understand why but they would get them out. Waited about another 5 to 7 days for them to tell me that they were out of stock now of the ones I’ve ordered after a month. I asked for a refund. It is now been two weeks and I still have not received one. I have emailed multiple times and the number will not go through. It rings once and then hangs up. DO NOT ORDER FROM THOS COMPANY
April 10, 2025
Unprompted review
Reply from Musabela
Hello Heather,
I’m truly sorry to hear about your experience and understand your frustration. Your satisfaction is very important to us, and I want to make this right.
We can certainly try to assist you better. Please reach out to our complaints department.
Once again, I apologize for the inconvenience this has caused, and I appreciate your patience as we work to resolve this issue. Thank you for giving us the opportunity to make it right.
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