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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The customer service is top notch - very helpful and responsive. I found that placing my order was very easy, and there’s a whole community of help and support through the app. I think I just have rea... See more
Company replied
I reached out to customer service regarding some of the products that I purchased. I was not happy with the side effects my skin was having. Even though I was not able to get a refund, which I totall... See more
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The customer service were great, they responded right away after sending the wrong items and credited for the amount to be used in my next billing cycle. I will say, however, the product itself is... See more
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Company details
- #14 of 17 best companies in Skin Care Clinic
- #3 of 3 best companies in Dermatologist
- #76 of 90 best companies in Pharmacy
Written by the company
Musely is a prescription skincare company with a focus on accessible and effective telemedicine, offering personalized treatments for dark spots, rosacea, anti-aging and hair loss.
Contact info
United States
- musely.com
4.1
Great
2K reviews
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excellent customer service
excellent customer service, quick response and it doesnt seem like im just a number, they really seem like they care about customer satisfaction
March 6, 2026
Reply from Musely
Thank you for your review! At Musely, we understand that each individual is different, and aim to give personalized care. 🥰
So far so good
So far so good!
Easy to interact with the teledoc via app and the medication arrived on time and seems to be showing results after about a month (which is earlier than expected)
March 6, 2026
Reply from Musely
We're happy to hear you loved the Musely experience and that you're seeing results so soon! ✨
Reply from Musely
Thank you for your review, we're so happy to hear you had a good experience with Musely Support! If you need further assistance in the future, please do not hesitate to reach out. 😊
Reply from Musely
Thank you for taking the time to share your feedback and we apologize that you received the incorrect medication. Please reach out to Musely Support viasupport.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot.
Thank you so much and we look forward to having the opportunity to assist you further!
MUSELY Is A Great Service and Product
MUSELY has been a great experience! I’ve suffered from Melasma (brown spots or clusters) on my forehead. I saw a few ads and tried it. I went through an online board certified dermatologist and she prescribed a regimen. It took about six weeks to kick in and has cleared up 95% of it. It changes every two months because of the strength of the medications. The box of spot cream, cleanser and day cream with 40% spf lasts two months. I’ve reached out to the dermatologist a few times who has been helpful. I would highly recommend MUSELY for the spot cream or ailment your skin is experiencing.
March 5, 2026
Reply from Musely
Thank you for your review, we're happy to hear you love your medication and results! Both our Board-Certified Dermatologists and Musely Support are happy to help with any questions. 😊
Excellent customer service
Excellent customer service. They addressed the issue immediately and were very helpful.
March 4, 2026
Reply from Musely
Thank you for your review! Musely Support is always happy to assist with any troubles. 😊
This product delivers
This product delivers! It has given me confidence wearing my hair any way I want, not just “ certain “ ways to hide problem areas
March 4, 2026
Reply from Musely
We're so happy we could help you regain your confidence!! Thank you for your review. 😍
The renewal of my prescriptions was…
The renewal of my prescriptions was easy and thorough.
March 4, 2026
Reply from Musely
Thank you for your review! At Musely, we aim to make dermatology more easily accessible. 😊
Did not work
I used the dark spot cream for a year to treat my melasma. It faded 80% off my discoloration, I was happy. A couple month after I was done with my yearly treatment, the dark spots came back. This is so disappointing, i spent a lot of money on this.
February 28, 2026
Reply from Musely
Thank you for sharing your feedback! We are sorry to hear that you have not been able to maintain your results. We kindly ask that you visit musely.com/upkeep for helpful assistance.
Additionally, we encourage you to consult with your designated doctor for personalized advice. We kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further!
Customer Service never respond back
I had been using this product for over a year and then received a bottle where the dispenser would not work- therefore I could not use the product. I tried calling the phone number to and left a message a few times and no one calls you back. Then emailed customer service multiple times - they email back and close the ticket with no resolution to the problem. I paid $72 for a product that I am unable to use. Such a bad customer service experience. Not worth it!
I know you try and show that you are responsive. You have to leave a message when you call and then they email you with a ticket and then close the ticket saying it was resolved without even doing anything. So you are never actually talking to a person. Why did I not get a call back?
March 4, 2026
Unprompted review
Reply from Musely
We are sorry to hear about your experience and appreciate the opportunity to make things right. We are sorry you are having issues with the bottle pump of your treatment. Our Support Team is available via email, live chat, phone, and social media to ensure timely and personalized assistance.
Please contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can directly address your concerns.
Thank you so much and we look forward to having the opportunity to assist you further!
Reply from Musely
Thank you for your review! We aim to make dermatology more easily accessible and are always happy to help. 😊
Here’s hoping..
There were some bumps getting started, which was disappointing. After some emails back and forth, I got everything ordered. But I don’t even have my products yet, they just shipped today. Being asked for a review before I’ve started using them seems odd.
March 3, 2026
Reply from Musely
We're sorry to hear about the difficulties regarding your order! Musely Support is always happy to help.
Review requests are automatically sent by the system. However, these do not have to be left immediately, or at all if the patient doesn't wish to leave one. 😊
Good customer service
Miranda was very helpful with my request. She was Very professional and efficient.
The product had been great except for this period due to my severe allergies. I have been using the cream for years but need to stop now until I am healed.
March 3, 2026
Reply from Musely
Thank you for your review and highlight of Miranda's help! ✨
Musely Support is always happy to assist.
Very pleased with the results I have…
Very pleased with the results I have received. I use several of their products and highly recommend to others for great skin care items.
March 3, 2026
Reply from Musely
Thank you for your review! We're so happy to hear you love both your results and the medications. 😊
I started using it about 2 months ago
I started using it about 2 months ago. I’m starting to see results now. Loving it so far.
March 2, 2026
Reply from Musely
We're so happy to hear you love your results! If you ever have any questions, Musely Support is always happy to help. 😊
Reply from Musely
Thank you for sharing your concerns! We are very sorry to hear about your experience and understand how concerning side effects can be. We recommend consulting your designated doctor, as they can determine whether what you are experiencing is an expected side effect or an allergic reaction.
Once you’ve spoken with your doctor, please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , reference #Trustpilot, and we’ll be happy to assist with any necessary follow-up actions.
Thank you so much and we look forward to having the opportunity to assist you further!
Easy ordering
Easy ordering, great support if needed, rewards system, easy to use app and so far using the modern exesomes hair serum has been a great experience so far! About 4 weeks in and way less hair shedding!
March 2, 2026
Reply from Musely
Thank you for your review! We're happy to hear you're loving your results so far and the overall Musely experience!
I love their retinol products
I love their retinol products. I love that they have different options for how strong prescriptions. I use the eye serum anti aging and neck cream regularly . I also use the gentle cleanser. I have tried some other products but I can’t afford to everything. I use the sunscreen mostly in the summer. All the products I’ve tried are very good. .
March 2, 2026
Reply from Musely
Thank you so much for your kind words! We’re so happy to hear you’re loving your treatments and that the different strength options have worked well for you. We are honored to be a part of your routine. :)
My issue with not getting the cream out…
My issue with not getting the cream out of the bottle was resolved!
March 2, 2026
Reply from Musely
We are so happy to hear that your issue was resolved. We are always here to help. :)
I tried The Aging Repair Cream
I tried The Aging Repair Cream. My problem with the product was its odor- I'm surprised no other review mentioned it. Both bottles' contents had an extremely unpleasant, dank stink. I forced myself to use up the first order (I hate to waste money), but ended up discarding my second bottle and discontinuing treatment, it was so gross (to me).
March 4, 2025
Unprompted review
Reply from Musely
We are so sorry to hear that you had an issue with the odor of The Aging Repair Cream. We kindly ask if you have not done so, that you reach out to our Support Team to help with this issue. We look forward to assisting you.
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