The same has happened to me which a lot of people seem to be saying, they took two amounts out of my bank. I cancelled the subscription and now they have taken another one of nearly £20. Luckily my ba... See more
Company replied
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See what reviewers are saying
A total scam, trying to cancel us like jumping through hoops. I cancelled last week and now another more expensive subscription has suddenly appeared and taken an even bigger amount from my bank. Croo... See more
Company replied
Cancelled immediately after I found out they charge for every single thing. Still charged me and disputed it with my bank. Luckilyy bank disputed it. MusicGen sent me an email after the dispute giving... See more
Company replied
Like the others here, money keeps disappearing from my bank account without any reason why…… CANCELLED Immediately…… Bank is looking into them now…… Had amounts like $6.00 here, $43.00 here another sm... See more
Company replied
1.8
Poor
31 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Just like most other people I have…
Just like most other people I have tried to cancel this service three times they tell me it's canceled but then it shows up on my bank account which causes my bank to send me an alert that suspicious activity so I have a choice of either paying them or I have to go through the whole process of canceling my debit card and then having to get a new debit card and that's just crazy you need to cancel people's accounts you need to quit being a scam
April 16, 2026
Unprompted review
I canceled and still charged me…
I canceled and still charged me multiple times with not notification of charges.
April 6, 2026
Unprompted review
Reply from Musicgen
Hello! If you're being charged, it means your subscription hasn't been cancelled through the payment system you used to pay. Use the Subscription Management feature in the app. If you're still experiencing the same issue, please contact our technical support at support@aimusic.zendesk.com, and we will help you cancel your subscription.
Cancelled immediately and still charged
Cancelled immediately after I found out they charge for every single thing. Still charged me and disputed it with my bank. Luckilyy bank disputed it. MusicGen sent me an email after the dispute giving me the option to leave a review and so I tried to and it wouldn’t let me lol. Terrible company. Don’t fall for it.
April 3, 2026
Unprompted review
Reply from Musicgen
Hello! If you're being charged, it means your subscription hasn't been cancelled through the payment system you used to pay. Use the Subscription Management feature in the app. If you're still experiencing the same issue, please contact our technical support at support@aimusic.zendesk.com, and we will help you cancel your subscription.
The same has happened to me which a lot…
The same has happened to me which a lot of people seem to be saying, they took two amounts out of my bank. I cancelled the subscription and now they have taken another one of nearly £20. Luckily my bank have said that they are going to refund it and they have blocked any future payments that they try to take avoid. I'm very surprised tiktok even allows this platform on their site
April 4, 2026
Unprompted review
Reply from Musicgen
Hello! If you're being charged, it means your subscription hasn't been cancelled through the payment system you used to pay. Use the Subscription Management feature in the app. If you're still experiencing the same issue, please contact our technical support at support@aimusic.zendesk.com, and we will help you cancel your subscription.
Total scam
Total scam. They keep taking unauthorised payments from your credit card. Avoid at all cost.
March 14, 2026
Unprompted review
Reply from Musicgen
Hi! We’d like to clarify that we do not use any fraudulent practices. Payments are only charged if a subscription is confirmed through your account. You can contact our support team at support@aimusic.zendesk.com to look into this in more detail and get assistance.
They signed me up on my credit card…
They signed me up on my credit card without me knowing
They are taking money out my account every month , bank is waiting for this one to go in pending and then they will act
I can’t get any info on this company
February 23, 2026
Unprompted review
Reply from Musicgen
Hello! Subscription fees are charged only after you confirm your purchase.
Payment is automatic unless you cancel your subscription before the end of the trial period. Please use the Manage Subscription feature in the app. You can find this option by clicking the gear icon in the lower right corner of the app. Each subscription type has instructions for canceling your subscription.
If you continue to experience the same issue, please contact our technical support at support@aimusic.zendesk.com, and we'll track your subscriptions.
I am trying to cancel......this is an…
I am trying to cancel......this is an awful scam! They are too shady! Will never do this again. Will contact bank and have them totally blocked going forward. BEWARE of this company
January 1, 2026
Unprompted review
Reply from Musicgen
Hello! If you're being charged, it means your subscription hasn't been cancelled through the payment system you used to pay. Use the Subscription Management feature in the app. If you're still experiencing the same issue, please contact our technical support at support@aimusic.zendesk.com, and we will help you cancel your subscription.
A total scam
A total scam, trying to cancel us like jumping through hoops. I cancelled last week and now another more expensive subscription has suddenly appeared and taken an even bigger amount from my bank. Crooks. STAY AWAY IF YOU DONT WANT FLEECED
March 19, 2026
Unprompted review
Reply from Musicgen
Hello! Payment is processed automatically unless you cancel your subscription before the end of the trial period. Please use the Manage Subscription feature in the app. You can find this option by clicking the gear icon in the lower right corner of the app. Each subscription type has instructions for canceling your subscription.
If you continue to experience the same issue, please contact our technical support at support@aimusic.zendesk.com, and we'll track your subscriptions.
Like the others here SCAM
Like the others here, money keeps disappearing from my bank account without any reason why…… CANCELLED Immediately…… Bank is looking into them now…… Had amounts like $6.00 here, $43.00 here another small amount here taken from me…..
March 11, 2026
Unprompted review
Reply from Musicgen
Hello! If you're being charged, it means your subscription hasn't been cancelled through the payment system you used to pay. Use the Subscription Management feature in the app. If you're still experiencing the same issue, please contact our technical support at support@aimusic.zendesk.com, and we will help you cancel your subscription.
Not good
Not good, I never using this and I have been trying to cancel it but never work. I need to cancel it and refunding please. This is very bad service so stressful because it takes money from my bank account 3-4 time a month. Very bad 👎
March 10, 2026
Unprompted review
Reply from Musicgen
Hello! Payment is processed automatically unless you cancel your subscription before the end of the trial period. Please use the Manage Subscription feature in the app. You can find this option by clicking the gear icon in the lower right corner of the app. Each subscription type has instructions for canceling your subscription.
If you continue to experience the same issue, please contact our technical support at support@photica.zendesk.com, and we'll track your subscriptions.
scam of the year…
no contact and still taking mony from my acc without my concent tryed to cancell but can not get on to the web site big scam
February 2, 2026
Unprompted review
Reply from Musicgen
Hello! Payment is processed automatically unless you cancel your subscription before the end of the trial period. Please use the Manage Subscription feature in the app. You can find this option by clicking the gear icon in the lower right corner of the app. Each subscription type has instructions for canceling your subscription.
If you continue to experience the same issue, please contact our technical support at support@aimusic.zendesk.com, and we'll track your subscriptions.
FRAUDULENT SCAMERS
FRAUDULENT SCAMERS! paid once - got nothing, then 2 more unauthorised deductions from my bank account.
March 1, 2026
Unprompted review
Reply from Musicgen
We're very sorry you didn't like our app. We have tens of thousands of satisfied users. Use the Subscription Management feature within the app. You can find this option by clicking the gear icon in the upper-right corner of the app. Each subscription type has instructions for canceling it.
You can also follow the direct link in the email you received when you purchased the subscription. Please check your spam for this email.
This this is nothing but a scam
This is nothing but a scam.
My bank contacted me to advise me of this. Yes I did ask for a free trial, then emailed to cancel it. Now, 2 months later they try and charge my card $43.
I have asked my bank to report it as fraud to the Australian Federal Police.
My bank has put them on the banned list so that I will not be scammed by these people, EVER.
February 28, 2026
Unprompted review
Reply from Musicgen
Hello! We'd like to clarify that we don't use any fraudulent schemes. Before purchasing a subscription, we indicate how much in-app currency will be provided with the subscription. Different effects have their own generation costs. It's also worth noting that we don't offer a free trial.
If you're being charged, it means your subscription hasn't been cancelled through the payment system you used to pay. Use the Subscription Management feature in the app. You can find this option by clicking the gear icon in the right-hand corner of the app. Each subscription type has instructions you can follow to cancel your subscription.
If you're still experiencing the same issue, please contact our technical support at support@aimusic.zendesk.com, and we'll track down your subscriptions.
What in the world is going on here at…
What in the world is going on here at MusicGen SP??? I canceled this app within a few minutes of downloading, and they continue to charge me. $6, $29.98, $29.98 again. Via email they say they have FINALLY canceled the subscription, but can't really verify those charges were ever made. I can, and sent them THEIR transaction codes that came with the three charges. Avoid these clowns. The app wasn't even good and tried to instantly upcharge me. Ridiculous.
February 17, 2026
Unprompted review
Reply from Musicgen
Hello! We'd like to clarify that we don't use any fraudulent schemes. Before purchasing a subscription, we indicate how much in-app currency will be provided with the subscription. Different effects have their own generation costs. According to the subscription terms, payment automatically renews unless cancelled before the end of the period.
Regarding financial information, we don't track payments; this is handled by the payment system you used to pay for your subscription.
They take your money and do not give…
They take your money and do not give you a video. The video is supposed to be for a seven day trial, but they don’t give you the video you created, they give you a bunch of excuses when you write to Customer Service, and they also don’t give you a refund. So it’s a scam.
February 13, 2026
Unprompted review
Reply from Musicgen
Hello! We are sorry to hear that you are not satisfied with our app. Have you contacted support@aimusic.zendesk.com to report your issues? It usually takes a few days to process requests, but we always respond to your inquiries.
Charged for a subscription I didn’t…
Charged for a subscription I didn’t authorise. Emailed company but they said
‘We don’t refund’ I hadn’t downloaded their App and the company didn’t show up on my emails or my subscriptions through PayPal and Apple Pay. Luckily my Bank investigated it and they have refunded me which I’m happy about.
February 7, 2026
Unprompted review
Reply from Musicgen
Hi! We’d like to clarify that we do not use any fraudulent practices. Payments are only charged if a subscription is confirmed through your account. You can contact our support team at support@aimusic.zendesk.com to look into this in more detail and get assistance.
Reply from Musicgen
Hello! Please clarify your feedback so we can improve your experience.
This app is a game-changer for my…
This app is a game-changer for my YouTube channel! I needed bespoke background music that felt fresh, not generic stock tunes. I just input the emotion—"tense build-up, synthwave feel"—and AI Music delivered a perfect, custom track every time. It saves me so much time and makes my content stand out. Worth every penny for creators! 💯
October 3, 2025
Unprompted review
Reply from Musicgen
Wow! Thank you for your feedback. We’re thrilled and inspired that you liked it. 🎶
Got a reply from these fraudsters about…
Got a reply from these fraudsters about canceling from the email I got. I didn’t get an email. They have now taken another £22 from my bank in a matter of a few days which i see a theft. These people should be in prison and locked up for fraud and theft.
January 25, 2026
Unprompted review
Reply from Musicgen
Hello! Are you sure that you are entering the correct email address, exactly the one you provided when registering on the website? To check this, we can find this information in the app in Settings. You can also cancel your subscription yourself in the app in the Subscription Management section.
I have been 3 times from this app how do I cancel it, I have not even sign up for it
I have been charge 3 times with this application and I have not sign up too it, how do I make sure it's not going to keep doing this
January 20, 2026
Unprompted review
Reply from Musicgen
Hi! We’d like to clarify that we do not use any fraudulent practices. Payments are only charged if a subscription is confirmed through your account.
If you're being charged, it means your subscription hasn't been cancelled through the payment system you used to pay. Use the Subscription Management feature in the app. You can find this option by clicking the gear icon in the right-hand corner of the app. Each subscription type has instructions you can follow to cancel your subscription.
If you're still experiencing the same issue, please contact our technical support at support@photica.zendesk.com, and we'll track down your subscriptions.
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