Music Vine Reviews 

256
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendly demeanor, and professionalism, often going above and beyond to assist. The customer service is frequently highlighted as excellent, with many appreciating the detailed explanations and personalized support provided. Reviewers also emphasize the quick response times and efficient resolution of issues, making for a smooth and effective service experience. The overall service is described as perfect, with many noting the valuable advice and solutions tailored to their specific needs.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, quick responses, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many highlighting the incredible and... See more

Service

Consumers find service to be positive, with many reviewers describing it as very good, fast, and helpful.... See more

Response time

People report positive experiences with response times, consistently highlighting quick and effective... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Talk about above and beyond - not only did Dano (great name by the way) solve my problem he also took it upon himself to check if there were any other videos on my account that were flagging license i... See more

Rated 5 out of 5 stars

I have been using this service for many years, but this time, my credit card name had changed, so I was unable to make a payment. When I inquired about how to resolve the issue, Mr. Dano O'Brien, the... See more

Rated 5 out of 5 stars

Music Vine has been great for my workflow. The music quality is consistently high, and the AI search makes finding the right track a lot faster. I had a small account issue recently and Rachel from su... See more

Rated 5 out of 5 stars

I had a problem making payment on the website and had to e-mail them. They responded quickly and offered some suggestions. As the issue still couldn't be resolved they came up with an alternative way... See more


Company details

  1. Music Store

Written by the company

Music Vine represents some of the most esteemed independent musicians in the world. We make the finest music accessible to productions of all sizes.


Contact info

4.9

Excellent

TrustScore 5 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(256)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

The service was just perfect!

The service was just perfect!
Response time was very fast.
Rachel was very nice and helpful. She provided me with all the information I needed and tailored me the license I needed.
Finding a band I love so much on your website and getting a license for a reasonable price - just made my day!
Thank you!

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and friendly support

I had an excellent experience with Music Vine support. Rachel was incredibly helpful, quick to respond, and very friendly. My issue was resolved smoothly, and I felt genuinely supported throughout the process. Thank you for the great service!

December 2, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

High-quality music and responsive support

Music Vine has been great for my workflow. The music quality is consistently high, and the AI search makes finding the right track a lot faster. I had a small account issue recently and Rachel from support fixed it quickly. She was clear, friendly, and very responsive. Really appreciate the service.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service!

Within three months of my yearly subscription I had only licensed one track. When I requested to cancel,
Dano O'Brien assisted in exchanging my subscription for a pay-per use license. Dano was friendly, responsive and a tremendous help all around!

November 18, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great Service

MusicVine is very easy to use. Navigating to just the right music is very intuitive. Finally, the quality of the music is excellent. Also, customer service is excellent. I've been helped by Dano O'Brian several times - he's truly excellent. He's a valuable asset to MusicVine.

October 9, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent!

The quality of products and services has been an outstanding experience for me, including their customer service which was incredibly prompt, pilot and professional.

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Talk about above and beyond

Talk about above and beyond - not only did Dano (great name by the way) solve my problem he also took it upon himself to check if there were any other videos on my account that were flagging license issues and cleared them up too - Awesome work and thanks again! 5 Star Service!

August 29, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Recommended

Communication is very effective and issues can be resolved immediately

August 11, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look