musique-shop.fr Reviews 

⚠️ SCAM WARNING – DO NOT BUY FROM THIS WEBSITE ⚠️

*** in response to reply my order number is 90000003221, please refund immediately

I ordered an amplifier from musique-shop.fr on March 2nd for €841. I received an order confirmation, but after that, absolutely no communication. I opened a support ticket, waited 7 days as instructed, and eventually got a vague response asking for more information. I replied immediately, but again had to wait another full week just to be told the item would be “delivered soon.”

I asked for a refund, which they said they would issue — but instead of refunding me, they closed my support ticket and stopped responding entirely.

Since then, they have deleted my customer account and blocked my email address, so I can no longer even log in or contact them through their site.

When I checked Trustpilot (unfortunately too late), I found they have a rating of 2.1 with many similar stories — people not receiving products, not getting refunds, and being completely ignored.

This is not just bad customer service — this is clear evidence of fraudulent behavior. I have reported this to the police and urge anyone else affected to do the same. The more people come forward, the more likely action will be taken.

Please do not order from this site. If you already have, contact your bank or credit card provider immediately to request a refund and report the fraud
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Reply to Musique shops response…

Thank you for your reply. However, I must clarify the following:
• I did not request the deletion of my account or blocking of my email address. These actions occurred immediately after I requested a refund, which strongly suggests they were done intentionally — not due to a technical error.
• I have already provided my order number multiple times via your ticket system, with no resolution. If your systems are unable to track this, that raises serious concerns about how you manage customer data and refunds.
• You stated a refund was agreed to, yet no refund has been issued, and all communication was abruptly ended on your side. I had to open a new support ticket just to ask about the refund — and still received no response.

Due to the seriousness of this matter, I have reported this incident to the police and my bank, and will be pursuing a refund through other means. I also urge others experiencing similar issues to report this to their authorities, as this is not an isolated case.

I am still open to resolving this properly, but you must:
1. Restore access to my account and email.
2. Confirm in writing the immediate processing of my refund.
3. Provide a timeline for when the funds will be returned.

Please take this seriously and respond accordingly.

Horrible company. Ordered guitar pickups on 16th may. Item showed instock. Never been dispatched. Opened support ticket but after numerous attempts still no response. Have to wait 30 days to start a chargeback with my bank. Hopefully I will get my money back. I don't know if they are even an actual shop or just scammers. Avoid at all costs.

I ordered a guitar on 25/04/2025. Only got a confirmation and then nothing else. I tried contacting them and calling them, nothing.
So at this point I have to asume that at the very worst these guys are plain thieves. At the very best, negligent, irresponsible, dishonest.
How people like these are allowed to operate in the open is beyond me.
Worst experience I had shopping.

Worst online shopping experience I’ve ever had. Failed to deliver part of the order. Can’t be reached on the phone. Took an age to answer the support ticket and refused to refund the missing item.

From reading other reviews they do this regularly so I’d have zero confidence handing money over to them.

I've ordered a bundle piano stand and tool more than one month ago and I had still not received anything. I've tried to call them many times but impossible to reach them. I also created a ticket to their website but they didn't answer and the ticket has been deleted as if it had never been created. I have no choice but to file a fraud complaint.

Merci pour votre message date du 18 Juin. Je n'ai pas de nouvelles de votre part depuis. Pourriez vous clarifier quel action vous envisagiez et ou en est alors ma commande. Allez vous (avez vous) envoyer le produit, ou procéder a un remboursement. Merci d'avance pour votre réponse.

Did order a couple of Gong mallettes never been delivered. Did email them, never had a reply.

Ordered item on 19th. Supposed to arrive on 20th. It's now 23rd and it hasn't arrived.

Order #9000003350

Order never receieved and zero communication.

I have have requested a refund but no response yet...

AVOID!

Never buy anything here if you don't want to be cheated. the product arrived 2 weeks after I filed a police report, filed a report with the EU Consumer Protection Agency. Only after that. They didn't respond to any of my messages after I placed the order.

This company is a SCAM, you cannot communicate with them, they report any bad feedback on social media, they remove any trust pilot reviews that recommend reaching out to the french authorities which is easy to do I am currently on my 4th complaint to them. The next stage will be court proceedings which I am very willing to do as they have stolen 3,500 Euros from me so it is worth the hassle to shut this company down so no one else suffers at their hand.

I ordered almost two weeks ago. I didn't received my order. Also wrote to them, no reply. The phones on the site are not working. I hope my order will arrive and I'm sure I won't order here again.
Very unprofessional.

What a disgusting company microphone paid for feb 22nd still nothing and no communication or email from them absolute con artist and should be and will be reported DO NOT BUY EVER
Asked for money back heard nothing back at all

Hi there I paid with Klarna and as they couldn’t get in contact with u I had to still pay the full payment so a refund would be nice thank you
Do You have my email address still

PLEASE DO NOT USE THIS COMPANY. I wish I had read these reviews sooner. I too have been stolen from. I placed an order for around £500 two months ago and have had no communication from them despite raising two tickets on their website (the only way to communicate with them).

I’ve ordered a bass on 29 January from your shop but I haven’t got any updates on it since.
Order number #9000003144

If the bass doesn’t arrive this week i will start with legal actions.

With regards.

i ordered the alesis v61 mkii
the send me a receipt, order number , and since then they have disappeared . Their website is fraud , they did not provide track and trace number ,they have never send the midi keyboard, they are professional thieves, Since then, i have create 10 tickets ,-requesting that my lawyer would like to contact them. and they have not reply, We know who you are ,be sure about it. Now you are deleting my personal accounts, congratulations for this also ...
As a professional and famous musician, i have a lawyer from my record company , kompact records in Berlin, and we started the procedure, against them, by reporting them as a fraud company , and from me you will receive a complaint. It is going to take a little time, till i will see you in court, be sure about it. You have one week to refund my money, i do not have anything else to say , such a shame !!!!! there will be justice ,not only for me but for al of us!

I ordered from the UK. They shipped an incomplete order and do not respond to messages. No way to contact them. The phone number doesn't work in the UK. Cannot log onto website even though I've made an account. Messaged several times through their website and had no reply at all. They've kept my money without sending all the instruments I ordered or even offering a refund. I had to report them to the I ordered from the UK. They shipped an incomplete order and do not respond to messages. No way to contact them. The phone number doesn't work in the UK. Cannot log onto website even though I've made an account. Messaged several times through their website and had no reply at all. They've kept my money without sending all the instruments I ordered or even offering a refund. I had to report them to the fraud authority to get any response whatsoever. Musique Shop saw and responded to the complaint in less than a minute, so they do see their emails (immediately) but choose to purposely ignore them. They responded to the claim immediately denying everything. They responded in less than a minute which means they didn't bother to check my invoice number or attached supporting documents before dismissing the claim. Very hard to pursue legal action from the UK so they don't care. They're obviously very used to this. If you use this shop and are in France it is easier to pursue action to get your money back through the fraud authority to get any response whatsoever. Musique Shop saw and responded to the complaint in less than a minute, so they do see their emails (immediately) but choose to purposely ignore them and steal the money. They responded to the claim immediately denying everything. They responded in less than a minute which means they didn't bother to check my invoice number or attached supporting documents before dismissing the claim. Very hard to pursue legal action from the UK so they don't care. They're obviously very used to this. If you use this shop and are in France it is easier to pursue action to get your money back through the fraud authority

I bought a stomp pedal that doesn’t work properly. The only way to contact the shop was through an online form. I filled this out and no one has got back to me. The pedal cost over £200 so I am not happy at all. Terrible customer service.

The worst service ever. Ordered -and payed- 3 years ago. Stuff never arrived. Total lack of communication.
Will go through a legal action to get my money back

Never recieved the complete order I purchased. Zero communication or update on the order for 2 weeks, after which they send me kalimba but no flute. Created a ticket to resolve the issue and never heard back. You try calling = they dont answer. Glad I did not spend too much money there.

Having established the currency risk before placing my order (they are in France) - I was reassured that there would be no extra charges - or 'No Surprises' (Aucune surprise!). However - don't Touch With A Perche De Barge! (Barge pole)

Warning! This Company Breaches Contracts!
This company is domiciled in France.

So if you don't have time to read this fully - don't trust Musique Shop and instead seek out the better European music shop (in Germany, for example) (Because they know what they are doing when it comes to 'export'!)

Having been assured that there would be no further charges - I was surprised - because I got a £15.50 transaction charge - because unlike other European stores - they submitted the invoice in Euros (Other European companies use the Treasury facility of their own retail bank - via the proper 'correspondent banks' system of their own banks and submit it in, for the UK, in GBP).

Even though they promised to refund the charge - I've waited too long - so the review gets it! (And they specifically asked for a review in exchange for a credit!! - Dodgy!) .. So I'm happy to oblige.

Read the other reviews on here and other review sites too (as I should have done!) - and don't believe what they say. Many reviews mention unexpected customs duties and several other 'currency risk' purchases) - if you are thinking of ignoring my 'lesson learnt' beware - you'll see a lot of unhappy reviews. And they are trés snail! (Trés trés snail!)

So don't order anything from the UK! And if you ever have to communicate with them you have to 'raise a ticket' - on a dodgy entry window. This has a habit of disappearing - it seems to operate like the old DOS system! Archaic and time consuming.

Don't touch with a Perche De Barge!

PostScript - Ne touchez pas à barge pole! You can see below how they 'do' retail. It became a long-drawn-out chasing of their promise to refund the charge. Instead of never intending to honour their promise - made up-front before I placed the order - they just dragged the process out. It was only in their last response - concomitant with the timing of the response below - that they finally admitted that they were not going to refund me, zilch, diddly squat. I believe that 'no extra charges' was an irrevocable element of the contract. I would suggest you purchase your musical items from the fantastic German store - do a search - they keep to their promises: no custom's duties (like here - read the reviews); no transaction charges; no double VAT. Excellent service by a named 'guardian' (when on here everything is signed 'Musically'! - Even when it's a 'Discordant' exchange - possibly like the well known French Modern Composer! - which I have been requested to remove!). You'll find German prices are: unbeatable; service without 'Strasbourg' threats; And genuinely 'no surprises'! (And who knows - they might even sell barge poles!)

I am copying their response here for audit preservation: It's such an extraordinary response it needs to be preserved to ensure the integrity of my 'postscript':

"Listen, if your bank charges you fees, it's nothing to do with us. We do our best for everyone, and there will always be frustrated people like you.
Why don't you take it out on your bank!
You ordered, you were delivered! For me, the contract is fulfilled.
Why should we have to cover their fees?
You've also tired me out.
Believe me, I'll follow you, and we'll respond to every message you post about our company with all the evidence.
And if you go too far, we'll file a complaint against you for defamation, with a public hearing at the Strasbourg court. That way, you can explain to everyone that your bank charged you fees and that you're holding a third-party company responsible for their actions."