MUSSO Reviews 

What can I say, Musso have been great, I bought the X700 and the chair is the comfiest chair I have ever had. Massively adjustable to fit me perfectly throughout the day and tracking lumber support is amazing.

Additionally Musso themselves have been super helpful. When I first put the chair together it became evident there was a fault with the gas lift as it would slowly lower over the course of the day. I contacted Musso and they sent me a replacement gas lift without any hassle. 10/10 would recommend to anyone.

Hopeless. The chair that we paid for has not arrived. The delivery company has no record of the shipping number. Is there a sensible way of contacting MUSSO? No. Email waiting. Live chat (which is not actually live)… no response. So no chair. And no engagement.

I bought a E600 chair, made for women. My height: 161cm. That's statistically a normal height for a woman (around z-score = 0). The chair is way too big for me. I suppose the chair was made for Dutch and Norwegian women.

My whole experience has been a joke. Order held at local delivery depot for days with no updates other than a consistent message it would be delivered next day. Last week updated message was package was damaged in transit and update this morning it was being returned. I appreciate that the courier issues are not the sender’s fault however have had no response from company to two emails and third email to them returned as undeliverable.

The delivery was fast and assembling was easy. I really like my E80 chair, I really feel it fits my size and gives me the right support.

The quality was poor and the chair, though advertised as ergonomic, was everything but.

On the site, it said full refund within 30 days. When I contacted them (within a week of receiving the chair), they offered me a 30% refund (even though I was entitled a full refund according to EU consumer protection law). After pointing this out, they sent a guilt-trippy, unprofessional email (about their financial loss) and offered a 70% refund. After many back-and-forths and threatening to file a complaint with the ECC, they finally refunded me.

I bought the E80 chair from Musso and spent over €350 on it. Unfortunately, the quality does not match the price at all.

The materials and overall build feel cheap, and the chair gives the impression of something that should cost around €100 at most, not what I paid. For a product positioned as premium, the finish and construction are very underwhelming.

Because of how overpriced this chair is compared to its actual quality, I would not recommend it to anyone else. There are much better options available for far less money.

I really like this brand, I bought the E600SE chair and it’s honestly perfect. Easy to put together and so comfortable. I had some issues but I reached out to customer support via email and they sorted me out very, very quickly. Would shop here again

No complaints, perfect chair, perfect order. A bit of a hassle with DPD, but that's not really Musso's fault.

DO NOT BUY FROM MUSSO

I made mistake purchasing Ergonomics chair from Musso.

The worst customer services,once the item is sold,the company won’t bother responding to your queries,WORST customer services

There is no phone number to speak to and customer services email wont respond

DO NOT BUY FROM MUSSO,i have found erogonomics chair sold by Musso on Aliexpress at much cheaper prices

The delivery was fast and all good. I had an issue after a month with the chair, and struggle at first to get in contact, but I was able to communicate through the website's chat and they sent a replacement of a piece for the chair.

Super comfortable chair, easy to assemble. They also kindly sent me a new part when one of them arrived damaged.

I purchased the H80 Pro about a year ago and was refunded because I actually won it in their Black Friday giveaway, a real lucky dip that turned out to be amazing quality!
Delivery was quick, and assembly was straightforward. It took me about 45 minutes, and I managed it on my own. My first thought was that it’s a heavy but solid chair, and it still is. It also looks stunning (I went for the grey colour) and is super comfortable.
The 6D armrests took a little time to get used to since they aren’t fixed, so you can’t really lean on them at first. But now I love them, they’re so adjustable and versatile.
I even use this chair to watch movies sometimes, just leaning back and relaxing, it’s that comfortable.
Customer service has been fantastic too. Recently, through my own fault, I broke the footrest, I leaned forward with my feet on it, all the weight went on the footrest, and I fell. I emailed the company to ask if they sold replacement parts, and they replied straight away saying they don’t sell them, but they’d send me one free of charge. I was over the moon!
I received it yesterday and wanted to leave this review because that kind of service really deserves a 10-star rating. Huge thanks to Jeff for sorting it out so quickly!

They know their items are bad but force people to use it. Not willing to return.

SCAM. ALL GOOD REVIEWS HERE ARE FAKE.
I got a damaged product. They refused to do a refund , they suggested to send a brand new chair only if I give them 5 stars review here. Are you serious guys? You ask me to give you a fake good review so you can act according to my consumer rights? Why would I want this chair again if already saw that the quality of the product is bad? Especially after your behavior towards your customers. I will definitely report you to the authorities.

I bought an ergonomic chair (x700) paired with an extra PU wheels because I don’t want to damage my floor. The chair itself is ok, the problem is the wheels… they’re made of air apparently…
I received an empty box from the postman, unsealed (no tape whatsoever) and without any damages from ripping off any (eventual) tape. I promptly opened the box in front of the postman (DPD Portugal), because it was so light, and he said that he already received the box that way.
So I reached the support and other 2 emails from the company and didn’t receive any response
Thank you, but if I wanted to be ignored I would become a lonely mountain monk

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Update: Only a few days after submitting a complaint in PayPal and several reviews I received contact from support. Fortunately they solved the issue and received the wheels in a proper sealed box (finally). I’m updating the review star to 3 only because the 48h promised period contact from support was ignored and they only replied after contacting PayPal and filled a complaint… And they removed my review from their product (bad reviews are removed apparently)

I love my E600 pink gaming chair - I got it in the Black Friday sale last year. It fits my set up perfectly, and the pull out leg rest is everything I needed. It was easy to put together. The communication from the musso team is also very good, they reply to emails very promptly and are more than happy to help with any queries or problems. I have recommended this chair to everyone - and my friend bought the same pink one very soon after me!

Really happy with my E80 chair. I was nervous spending this much with an online company but the chair is worth every cent. Great adjustment features, especially height and lumbar support position - definitely suits the shorter female : ) I had an issue with the height adjustment feature and this was sorted quickly & professionally via email. Highly recommend.

My chair arrived with the headrest stuck in the highest position, it would not adjust down no matter how much pressure I applied. When I contacted the company, they sent me a video of an employee literally punching the headrest to force it down and then using a hammer to get it back up. I was stunned. I explained that I was not comfortable having to use a hammer on a chair I had paid £240 for (even at the sale price), and requested to return it.

Their response? They insisted this was not a fault. Completely baffling. They also informed me that if I returned the chair, I would be charged a 25% fee for their efforts. In the end, after much back and forth, they still refused to acknowledge it as a product fault and offered only a 50% refund, advising me to "resell the chair on a second-hand platform to offset my losses."

This is not only unacceptable but downright insulting. The chair does not function as advertised, and the customer service was abysmal. I would strongly advise avoiding this company.

I bought Musso X700 for my home office, its one of the best chairs I have owned. GlideTrack lumber support is standout feature for me. Adjustability is excellent, 6D armrests dial is perfect, appreciate the sliding seat depth adjustment, it is very comfortable even for long sessions. Build quality seems decent and materials feel premium.
Overall X700 a great balance between ergonomics, comfort and adjustability. given the features and the improvement to my posture and comfort, I'd say it's well worth the investment. Highly recommended.