Purchased a Cape York Shirt
Purchased a Cape York Shirt, Sticker as well. Sticker didn't stick and they sent the wrong shirt (a bright pink one :(... ) and asked for me to send it back for replacement.
April 29, 2022
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.8
Average
5 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
Poor Quality & Terrible Customer Service!
Terrible quality and even worse customer service!
I purchased a sweater from them and it arrived with terribly poor stitching. The material also had pulls in it.
When I asked about returning the item I was informed I had to pay the postage as they do not offer free returns!
Beware of the above if you choose to buy from them.
March 11, 2019
Unprompted review
Poor service, 50% you’ll get what you want in my experience
I have so far ordered two items from Musterbrand, and I doubt I’ll be ordering more. The first, in September, was a $80 hoodie. Other than the fact that they were a little light on communication, everything went fine and I got my product. Fast forward to November, I try to buy a coat as a Christmas present. I select XL, the only other option besides XXL, and finish my order. No red flags, no issue. I get an email a couple minutes later saying the order is received and they’ll contact me again when the product ships. I also get an email from PayPal that they’ve taken the almost $200 for the coat. I then hear nothing for a week. Just as I’m starting to get legitimately concerned, I get another email from PayPal saying that Musterbrand has issued a full refund. That was last week. At no point did Musterbrand email me saying “Hey we messed up! Sorry!”, they never informed me that the order was canceled or why. Now I won’t even have the main present for my boyfriend. To sum up: if you don’t mind not knowing if you’ll actually receive your order, then definitely browse Musterbrand. They have some good clothing other than that. Sadly, it’s incredibly doubtful I’ll be shopping there again.
December 4, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.