Muve Reviews 11,323

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,861 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and supportive approach, making complex processes feel much easier. People frequently highlight the excellent customer service, noting that their questions were answered quickly and thoroughly, and they felt well-informed at every stage. The company's responsiveness and clear communication are often mentioned as key factors contributing to a positive user experience. However, some people were dissatisfied with the service, citing issues with delays, lack of knowledge, and poor communication, particularly concerning the exchange process and incorrect paperwork. A few other people also felt that the efficiency and clarity of communication deteriorated rapidly closer to completion, leading to missed deadlines and conflicting information.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and responsiveness of... See more

Response time

Users describe positive interactions with response times. Many customers praise the prompt responses, regular... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease and clarity of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thilaj and Devon were so supportive! Our purchase has taken longer than expected due to issues on the seller's side but Thilaj and Devon communicated throughout, helped us understand our first home pu... See more

Company replied

Rated 5 out of 5 stars

Akna and Vevin were amazing throughout the whole process of buying our house. They were professional, efficient, and kept us well informed at every stage. Everything was explained clearly, and an... See more

Company replied

Rated 5 out of 5 stars

Listen, these guys are great. Really customer focused, professional and lovely to boot. Very reasonably priced but I never felt underwhelmed by the process. Really heldy hand through what was a s... See more

Company replied

Rated 5 out of 5 stars

Absolutely delighted with the service provided by Muve conveyancing. Selling our old home and buying our new one was handled superbly by Sherandi & Hasini. Communication was superb throughout the whol... See more

Company replied


Company details

  1. Conveyancer

About Muve

Written by the company

At Muve, we’re transforming the home-moving experience by eliminating the legal black hole that causes delays and uncertainty.

Moving home should be exciting—not frustrating. That’s why we’ve reimagined conveyancing to make it faster, smoother, and stress-free. As one of the UK’s leading digital conveyancers, we combine cutting-edge technology with expert legal support to bring certainty and simplicity to every transaction.

Our industry-leading Lightspeed service helps buyers and sellers move in as little as 5 weeks for freehold properties and 8 weeks for leaseholds, eliminating unnecessary delays. With real-time case tracking, you’ll never be left in the dark—our 24/7 portal provides instant updates, so there’s no need to chase solicitors.

We also provide dedicated case managers, clear fixed fees, and a ‘no move, no legal fee’ guarantee, ensuring a seamless, stress-free experience from start to finish. Whether you're buying, selling, or remortgaging, Muve is here to make your move simple, certain, and hassle-free.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had a great experience

Had a great experience with umar ,Arqib and Mariyam who helped me complete with my tight deadline and all my questions for buying my first home

April 30, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Joseph,

Thank you so much for taking the time to share your feedback.

We’re delighted to hear that you had a great experience and that Umar, Arqib, and Mariyam were able to support you so effectively throughout your first home purchase.

Buying your first home, especially with a tight deadline, can be challenging, so it’s wonderful to know the team helped keep everything on track and took the time to answer all your questions along the way. Your kind words will mean a great deal to them, and we’ll be sure to pass on your appreciation.

Thank you again for choosing Muve, and congratulations on your first home.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

Thimeesha and Tanya at MUVE provided an…

Thimeesha and Tanya at MUVE provided an exceptional service throughout. They were always responsive, approachable, polite, and helpful. They handled my case professionally and always kept my best interests in mind. A truly outstanding service — thank you both.

April 27, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Shah,

Thank you so much for taking the time to share your feedback.

We’re absolutely delighted to hear that you received exceptional service from Thimeesha and Tanya throughout your experience with MUVE.

It’s wonderful to know that they were consistently responsive, approachable, and professional, and that you felt your best interests were always prioritised.

Your kind words truly reflect the high standards we aim to deliver, and we’ll be sure to pass your appreciation on to both Thimeesha and Tanya, they will be thrilled to hear this.

Thank you again for choosing MUVE and for your lovely feedback.

Kind regards,
Aamirah
Team MUVE

Rated 5 out of 5 stars

Highly recommended

We recently used Muve for our first home purchase and had a very positive experience. Their online platform was easy to navigate, allowing us to track progress at every stage. We also received regular weekly updates, so we never felt left out of the process.

Sajith, Keshoni and Vevin were always available to answer our enquiries and were consistently quick to respond to both emails and calls.

March 27, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Melinda,

Thank you very much for taking the time to leave such a positive review. We’re so pleased to hear that you had a great experience using MUVE for your first home purchase.

It’s lovely to know that our online platform and weekly updates helped you stay informed and confident at every stage of the process. Buying your first home is a big milestone, and we’re glad we could make the journey feel clear and well‑supported.

We’re especially pleased to hear your kind words about Sajith, Keshoni and Vevin. Their responsiveness and availability are something we truly value, and we’ll be sure to pass your feedback on to them.

Thank you again for your recommendation, and we wish you all the very best in your new home.

Kind regards,

Aamirah,
Team MUVE

Rated 5 out of 5 stars

Great Communication

I bought my first home through Muve so the process was a bit intimidating, however Sherandi and Nisali as my solicitors easily guided me through the process and kept me informed the entire way. Even when things were pushed up in schedule, they kept me informed at every step. Any information I needed they sent over and any queries I had was answered. I would highly recommend it to anyone buying a home.

April 30, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Client,

Thank you so much for taking the time to share your feedback.

We’re delighted to hear that, despite the process feeling intimidating at first as a first‑time buyer, your experience with Muve was positive.

It’s wonderful to know that Sherandi and Nisali guided you clearly through each stage and kept you well informed throughout, even when timelines shifted. Ensuring our clients feel supported, informed, and reassured, especially when buying their first home Is something we take great pride in, so your kind words mean a great deal to us.

Thank you again for your recommendation and for choosing Muve. We wish you every happiness in your new home.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

Great Solicitors!

We had a great experience with Gautham and Dinithi during the purchase of our home. They were consistently responsive, keeping us updated at every stage and always quick to answer any questions we had. What really stood out was how clearly they explained each step of the process, which made everything feel much more manageable and less stressful.

Our purchase completed in just 8 weeks, and their efficiency and professionalism played a big part in that. We felt well supported throughout and would happily recommend them to anyone looking for reliable and approachable solicitors.

April 30, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Jamie,

Thank you so much for taking the time to share your feedback.

We’re delighted to hear that you had such a great experience during the purchase of your home.

It’s fantastic to know that Gautham and Dinithi were consistently responsive, kept you updated at every stage, and took the time to clearly explain each step of the process.

We understand how important clear communication is in making a purchase feel manageable and less stressful, so your comments are greatly appreciated.

Completing in just eight weeks is a brilliant outcome, and we’re pleased to hear that their efficiency and professionalism played a key role in achieving this. Thank you again for your kind recommendation, we’ll be sure to pass your feedback on to Gautham and Dinithi.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

Stress free at a stressful time

Listen, these guys are great. Really customer focused, professional and lovely to boot.

Very reasonably priced but I never felt underwhelmed by the process. Really heldy hand through what was a sensitive probate sale.

I've sold three houses and always used the recommended conveyancing through the estate agent. We were told about Muve so used them at over half of the cost quoted by our estate agents.

April 30, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Reed,

Thank you so much for taking the time to share such a thoughtful review.

We’re really pleased to hear that you found the service customer‑focused, professional, and supportive throughout what was a sensitive probate sale.

It means a great deal to know that you felt guided and reassured through the process, and that our approach compared so positively with your previous conveyancing experiences. We also appreciate your comments on value for money, providing a high standard of service without compromise is something we take great pride in.

Thank you again for trusting Muve and for sharing your experience. Should you need support again in the future, we’d be delighted to help.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

Just completed today

Just completed today. Very happy with this company. We were kept upto date as things were happening and when things were not happening they always explained why. Would diffinately use them again if we were to move but we don’t plan on moving. Would recommend to friends and family. The staff were always very polite.

April 30, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Sharon,

Thank you for taking the time to share your feedback, and congratulations on completing today.

We’re really pleased to hear that you were very happy with the service and that you felt kept up to date throughout the process. It’s great to know that both progress and any delays were clearly explained along the way, as transparency and communication are very important to us.

We also appreciate your kind comments about the team’s polite and professional manner, and your recommendation to friends and family means a great deal.

Thank you again for choosing Muve we’re glad we could support you through to a successful completion.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

thank Tinalee and Dhanya

As a first time buyer i was was a bit apprehensive about the whole process but thanks to Tinalee and Dhanya they made it all go very stress free.
Very responsive and helpful, i would recommend to anyone

April 30, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Sin,

Thank you so much for taking the time to share your feedback.

We’re delighted to hear that, as a first‑time buyer, Tinalee and Dhanya were able to make the process stress‑free for you.

Buying your first home can feel daunting, so it’s wonderful to know that their responsiveness, helpfulness, and clear guidance helped put you at ease throughout the journey. Your recommendation means a great deal to us, and we’ll be sure to pass your kind words on to both Tinalee and Dhanya.

Thank you again for choosing Muve, and congratulations on your first home.

Kind regards,
Aamirah
Team Muv

Rated 5 out of 5 stars

Minoli and Saadiqul were excellent…

Minoli and Saadiqul were excellent keeping me up to date at all times, everything went very smoothly and much quicker than expected. Oh yes and the price was pretty good too!!

April 30, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Mike,

Thank you so much for taking the time to share your feedback.

We’re delighted to hear that Minoli and Saadiqul kept you up to date throughout and that everything progressed smoothly and quicker than expected.

It’s great to know you were happy with both the service and the value for money, that balance is something we work hard to deliver. We’ll be sure to pass your kind words on to Minoli and Saadiqul.

Thank you again for choosing Muve.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

Good Customer Service

Thank you to Adheebha and Kavindya
for all your help during this stressful time when buying a new home. they were very professional and informed us on every steps to come. We also had a weekly up date on how things are going, which was very helpful.

Jose N

April 15, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Jose,

Thank you so much for taking the time to share your feedback.

We’re delighted to hear that you received good customer service and that Adheebha and Kavindya were able to support you during what can be a stressful time when buying a new home.

It’s wonderful to know that their professionalism, clear explanations of each step, and regular weekly updates helped keep you informed and reassured throughout the process. Your kind words will be greatly appreciated by them, and we’ll be sure to pass on your thanks.

Thank you again for choosing Muve.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

Very good service

Very good service. Gautham was very professional and explained everything clearly.

April 30, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Joanne,

Thank you so much for taking the time to share your feedback.

We’re delighted to hear that you received very good service and that Gautham was professional and explained everything clearly throughout the process.

Clear communication and reassurance are so important during a transaction, and we’re pleased this was your experience. We’ll be sure to pass your kind words on to Gautham.

Thank you again for choosing Muve.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

We had a great experience working with…

We had a great experience working with Shalini Wijesooriya (Conveyancer) and Hanaan Rizwaan (Account Manager) throughout our house purchase.

Shalini was always very responsive and quick to reply whenever we emailed, which made the whole process smooth and stress-free. She was polite, patient, and explained everything clearly, making us feel comfortable at every stage.

Hanaan also provided excellent support and kept us informed, ensuring everything progressed as expected.

Most importantly, the entire process was completed on time without any delays. We truly appreciate their professionalism and support and would highly recommend them to anyone looking for a reliable conveyancing team.

April 30, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Robinson,

Thank you so much for taking the time to share your feedback.

We’re delighted to hear that you had a great experience working with Shalini and Hanaan throughout your house purchase.

It’s wonderful to know that Shalini was responsive, patient, and clear in her explanations, helping to make the process smooth and stress‑free for you. We’re also pleased that Hanaan provided strong support and kept you well informed so everything progressed as expected.

Completing on time without delays is always our aim, so we’re especially glad this was achieved for you. Thank you again for your kind words and recommendation — we’ll be sure to pass your appreciation on to both Shalini and Hanaan.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

Muve were efficient

Muve were efficient, communicative and reliable. They kept me up to date fully during the process of buying my house.
Sumudu and Aneegha were both responsive, available and skilled throughout. Thank you.

April 30, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Client,

Thank you so much for taking the time to share your feedback.

We’re really pleased to hear that you found Muve efficient, communicative, and reliable throughout the process of buying your house.

It’s great to know that you felt fully kept up to date and that Sumudu and Aneegha were responsive, available, and skilled in supporting you at every stage.

Your kind words will be greatly appreciated by them, and we’ll be sure to pass your thanks on.

Thank you again for choosing Muve, we truly appreciate your feedback.

Kind regards,
Aamirah
Team Muve

Rated 1 out of 5 stars

They are completely useless

They are completely useless. No communication. Lack of knowledge no following up. Taken four days just to exchange even though all paperwork and mortgage were ready, everyone in the chain is waiting just for them. Cost other people money time and undue stress and anxiety. I really hope they read this and do better for other families buying thier first home. This was atime sentitive matter and made no effort to bring it to a conclusion. Yet another day lost and still waiting for them to startcthe exchange. Please think twice before choosing them. I will now be pursuing a formal complaint.

April 29, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Sarah,

Thank you for taking the time to share your concerns.

We are sorry to hear about your frustration and the impact the situation has had on you and others in the chain.

While we acknowledge the issues you have raised, please note that as you are not our client, we are unable to discuss the details of the transaction or respond substantively to the points raised.

We are bound by professional and confidentiality obligations which prevent us from corresponding directly with parties we do not act for.

That said, we can confirm that the concerns you have highlighted have been escalated internally for review. Should you wish to pursue this matter further, we kindly ask that any formal complaint or correspondence is raised via your appointed solicitors, who are able to contact us directly on your behalf.

We will engage with them in accordance with standard conveyancing practice. We trust this clarifies our position.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

Thank you Muve!

Would like to say a huge thank you to Muve and Team, more so Adisha my Account Manager who has kept me updated throughout my purchase. Very excited for completion next week.Very speedy, thorough, informative and helpful. Thank you very much!

April 30, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Rebecca,

Thank you so much for taking the time to share your feedback.

We’re delighted to hear about your positive experience with Muve and that your purchase has progressed so smoothly.

A special thank you for highlighting Adisha , it’s wonderful to know that his regular updates, speed, and thorough support have kept you well informed and reassured throughout the process. Buying a home is an exciting milestone, and we’re so pleased that everything is on track for your upcoming completion next week.

Thank you again for choosing Muve, and we wish you all the very best as you prepare to complete on your new home.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

Hi all I have a completion done today…

Hi all I have a completion done today by Rashid and kavindya it is quicker then expected very good service and always replay straight way .

April 30, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Shouab,

Thank you so much for taking the time to share your feedback, and congratulations on completing today!

We’re delighted to hear that the process was quicker than expected and that you received very good service throughout. It’s great to know that Rashid and Kavindya were responsive and supported you promptly whenever you needed assistance.

We really appreciate your kind words and thank you again for choosing Muve.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

We found Lalithya and Divya very

We found Lalithya and Divya very responsive, available, and skilled as they handled our house purchase. They were both available to talk any time we contacted them, and we were kept well informed at every stage via emails and the app.

April 24, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Chloe,

Thank you so much for taking the time to share your feedback.

We’re delighted to hear that Lalithya and Divya supported you so well throughout your house purchase.

It’s great to know that they were responsive, readily available whenever you needed to speak with them, and that you felt well informed at every stage through both email and the app. Clear communication and accessibility are so important during the buying process, and your comments really reflect the standard we aim to provide.

Thank you again for choosing Muve and for sharing your positive experience.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

Smooth process

Charithma & Brian We’re very proactive and responsive. The whole process was very simple. I would definitely recommend them to anyone.

April 30, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Jon,

Thank you so much for taking the time to share your feedback.

We’re delighted to hear that you found the process smooth and straightforward.

It’s great to know that Charithma and Brian were proactive and responsive throughout, helping to keep everything simple and well‑managed for you. Your recommendation is very much appreciated, and we’ll be sure to pass your kind words on to them.

Thank you again for choosing Muve.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

We recently completed the purchase of…

We recently completed the purchase of our home and had an excellent experience with Muve Conveyancers. From start to finish, the process was handled professionally and efficiently.

A special thank you to Narmada and Adheebha, who were both incredibly helpful throughout. They kept us updated regularly, answered our questions promptly, and made what can often be a stressful process feel much smoother and more manageable.

Their communication, dedication, and support were greatly appreciated, and we always felt confident that our purchase was in good hands. We’re very grateful for all their hard work and would happily recommend Muve Conveyancers to anyone looking for a reliable and professional conveyancing service.

April 30, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Jess,

Thank you so much for taking the time to share your experience.

We’re delighted to hear that you had an excellent experience with Muve Conveyancers and that your home purchase was handled professionally and efficiently from start to finish.

It’s wonderful to know that Narmada and Adheebha were able to support you so well throughout the process, keeping you regularly updated and responding promptly to your questions. Buying a home can be stressful, so we’re especially pleased that their communication, dedication, and support helped make everything feel smoother and more manageable for you.

Your kind words and recommendation truly mean a lot to us, and we’ll be sure to pass your appreciation on to Narmada and Adheebha. Thank you again for choosing Muve Conveyancers , we wish you every happiness in your new home.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

We have had a great experience with Vevin and Lalithya

We have had a great experience with Muve and would recommend them to anyone looking to purchase a house. We were first time buyers and our account manager, Lalithya and conveyancer, Vevin, were both patient, reposive and helpfull as we went through the process.

April 30, 2026
Unprompted review
Muve logo

Reply from Muve

Dear B,

Thank you so much for taking the time to share your feedback.

We’re delighted to hear that you had a great experience with Muve and that you would recommend us to others.

As first‑time buyers, we understand how important patience, clear communication, and reassurance are, so it’s wonderful to know that Lalithya and Vevin supported you so well throughout the process. Their responsiveness and helpful guidance clearly made a positive difference, and we’ll be sure to pass your kind words on to both of them.

Thank you again for choosing Muve, and congratulations on your home purchase.

Kind regards,
Aamirah
Team Muve

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look