Mwave Reviews 

Absolute dogs. Have failed to send parcels four times - they've even provided tracking IDs for parcels that they've addressed t themselves. Customer service is horrific. What a shit show.

A zero star review for this lot would have been generous! Be very careful if you buy anything from this online store as you will probably wait a huge amount of time before you get your items delivered ... that is if they deliver them at all (I never received my items). On 3 October 2026 I ordered a number of items (worth just under $100) from this company. They indicated on my receipt that my items were being prepared for shipping (and their website indicates delivery within about four days). After nearly two weeks I tried to phone them on their advertised number ... no answer "all our staff are busy ... leave a message and we will get back to you etc". What I surprise that no-one called. Another THREE phone calls and four emails and NO RESPONSE or acknowledgement whatsoever. I have reported them to the NSW Consumer Affairs and hopefully can get a credit card chargeback from this lot of unprofessional "cowboys". DO NOT BUY FROM THEM!

I ordered a monitor on 9th of September. I followed up on a number of occasions. Did not answer their phone or respond to work-based chats. After 5 weeks, they replied and said they would need to order in the monitor. How is that even possible after five weeks? I purchased from another online retailer, and it was delivered the next day.

Brought a gpu and its faulty, contacted 3 differnt emails, called multiple times but no one awnsers and even talked to there stupid AI bot to get through to a real person with no response. Goodluck if you buy somthing and want any kind of support.

Sell stuff out of stock and cancel order a week later. Useless

I ordered the incontinence protective TrueMen under ware from UMWAVE and received a product which was not padded . When I communicated my issue several times with Rachel she insisted it was the correct product. I even sent pictures showing it was not padded. I was offered 50% refund which does me no good still need to use a pad. The product I received took 4 weeks and then wrong very unhappy.

What I ordered is not what I got. Not even the same brand name (Chunei). What was portrayed as multiple layers of absorbing material is one layer of a very questionable fabric. Refund policy is questionable. Product must be returned to point of origin in China. Cannot verify size as only label gives brand name.

Be careful chasing lower prices — warranty claims can be difficult.
This was my first purchase with Mwave, and I’m very disappointed. The MSI monitor I bought failed after six months. Mwave in Strathfield rejected my warranty claim, alleging physical damage.
The monitor was mounted the entire time and simply faded before going completely black. Given the after-sales experience, I would not recommend them.

Not only did they take more than a month to acknowledge they were in financial trouble, after I cancelled my order they then shipped the items I'd cancelled (I had already sourced them elsewhere) and resulted in 4 months of back-and-forth daily trying to get a refund. Do yourself a favour and avoid these thieves. The amount they refunded was less than what I paid them.

I ordered a 211 portable SSD from them on the 20th of the fifth 2025 it has been almost 2 months since I received my order and I have not been given a valid of reasonable excuse to why and I’ve only been offered $20 in compensation and free shipping on something that was meant to arrive in 1 to 3 business days. It is still not right then I’m openly considering complaining to the accc about them.

prices are very reasonable, shipping time is abhorrent, claims to ship in one to two days and its been over a week, your better off just playing the extra $10 elsewhere to get your stuff weeks earlier

Slow service and do not follow the shipping or dispatch times at all. waiting for items that are in stock and ready for dispatch in 24hours 3 weeks later.

I placed an order on the 22/07/2021 and 7 days later it's still processing. Contacted support numerous times and have been told different stories. Was also told my order had been forwarded to the warehouse with high priority on two occasions. Yet my order is yet to be sent. On the website it says 1-2 processing days, yes I can understand that due to the lockdown there may be some delays however a week gone by and my order still hasn't processed? Don't recommend ordering from here unless you're willing to wait a long time.

Ordered an Asus gaming monitor. The price was significantly cheaper than in NZ and it came faster than expected. Really happy with MWave

Ordered 4 x RAM chips from Mwave. A somewhat urgent requirement but expecting the usual 'in the post a day or 2 later' as is the case with every other online supplier.
Placed an order on 13th. Four days later order status is still "processing". No phone number to contact them. Their chat is merely a bot that can't answer anything.

The service here is terrible! You can't call them which is insane, plus, when something is shown as in stock and one orders click n collect, it can take days to get that email needed to go pick it up!

They need to revamp their customer service and allow customers to actually call them.

I ordered a monitor online at the beginning of November (it's February now).

I never received the monitor, nor a refund. I contacted customer service twice, both times was assured that the issue would be resolved.

It was not resolved. The tickets were closed and I was ignored further.

I've just raised my third customer service request.

Who knows if I'll ever get my money back? Robbery.

Faulty GPU, refusal to accept it's been faulty since I purchased it, over 2 months ago. I already have proof to show it's been repaired previously, and it has failed again.

DON'T DO IT. They say they refund/repair on their FAQs, but it's rubbish, over a week waiting and still no progress to admit my GPU isn't working the way it should be.

I recently made a purchase on their online site. they provided with second hand item that had hair inside. i made full payment however the product arrived as a used/ or tested product that was definitely not new.
reported them to accc. never again Mwave.

Anyone who leaves a review here clearly cannot read, as this is the wrong website for the Australian Retailer.