MXroute Reviews 199

Exactly what I was looking for in a reliable, technically competent email hosting provider. This is a no-nonsense service that excels for those of us managing email hosting for clients. It will particularly resonate with users who are familiar with email hosting and related DNS configuration, and who prefer control and clarity over hand-holding. Their zero-tolerance policy for spammers aligns with our position and helps ensure strong deliverability. Support has been consistently solid when needed.

I have been using mxroute for a few private email accounts for about a year.
Pro: Great competitive niche offering run by a technically very competent email professional. One of the few places left on the web where you directly get help from humans instead of the usual layered first level support script and bot BS. They are touchy about their TOS. That's a good thing when it comes to email services.
Con: Seems to be mostly a one man show which might affect service availability and business continuity.

Both Pro and Con are probably the cost and benefit of going with a small provider. If email is critical, you should have a plan B anyway. mxroute is for you if you know what you are doing, have a plan B, and are good at following their TOS.

The service works perfectly, it has a very good price and its owner is very attentive. Support answers instantly. I couldn't ask for more.

I've been using this service since 2019.

Along with my personal emails, I'm using this for my client emails too.

It's a reliable service for delivery, with good support, and very good spam filtering.

For me, it's important to know that the foundation (hosting, email hosting, DNS etc.) is good, so I can concentrate on my work, not on fixing infrastructure problems. In those terms, MXroute has been a set-and-forget kind of service - the best there is (emails should be "boring" and "just work").

Relja Novović

I found MXroute a couple of years ago when looking for a new provider for my personal email. My primary complaints with my previous provider were that emails were sometimes not delivered and customer service interactions slow and often ineffective.

With MXroute I gained reliable deliverability and responsive customer service from the get-go. Further, the focus on preventing both inbound and outbound spam (or anything that looks, sounds, or smells like it) is admirable and greatly appreciated. In my experience and from what I've observed, the team treats customers and potential customers with legitimate, non-spam email needs professionally and courteously.

I have zero complaints and would happily recommend MXroute to those who have the domain name management knowledge to configure the service.

Doing business with MXRoute is a huge waste of time and money.

One of my employees emailed them for support after running into an issue with one of our client’s accounts. The owner responded in a very hostile and unfriendly way, and my employee replied matching his tone.

After a very short email exchange he decided to cancel our service, which we had for over 2 years. He stated that my employee was disrespectful to him and refused to provide a refund.

This was highly disruptive to our business as we lost access to many emails.

We’ve since settled with a more reputable and professional email provider and I highly suggest you do the same!

I am a long-time customer, and I have never had an issue with the service. The upkeep is impeccable, and provided you know what you are doing, the configuration is a breeze. I haven't got a single issue with my e-mails on my domains. Read the rules, understand them, follow them, and appreciate one of the few services left that offers private individuals an exceptional experience.

Awesome company. So far no proplem. very satisfied. This is a way to thank you for you service and affordable price. We usually rush to give bad feeback when somthing is wrong but when eveything is good we keep quiet. Thank you for your service. BTW i loved the new UI that you introduced. The previous one was not very userfriendly but now it's far better. Keep doing the great work

I contacted MXroute about an issue. Unfortunately, my experience with support was disappointing. The replies felt unnecessarily hostile and confrontational, rather than calm and solution-focused.

The issue was not resolved. I understand that providers have policies and limits, but I expect respectful communication and clear, practical troubleshooting steps.

Because of the tone and the way the situation was handled, I can’t recommend MXroute based on my experience.

And this is the reason, why I am not a customer of these business any more!

I've been using MXRoute now for over a year, and it suddenly occurred to me just how easy the process has been.

You need to understand some basics around changing DNS records. Ultimately, for $75, I've got a lifetime email server which has been perfect since day zero.

They aren't a hands-on support service, so I wouldn't suggest it unless you are technically leaning. However, I don't think you need to understand a huge amount about emails and networking to get on board and get on well with the service.

As long as you already know how to change DNS records on Cloudflare, you're going to be absolutely fine. I highly recommend them.

While I think a video of domain/email setup directly from MXRoute would be great, I did manage to figure it out from some generous Youtubers. The service has been great and stable so far!

These guys are so funny when it comes to Refund.

I got their Black Friday offer back in 2020. Everything works fine.

I have not been using it since past two years.

This year, I got charged and requested them a refund.

First they said, "Cancelled services can't be Refunded" as clearly mentioned in their Policy "We do not refund cancelled contracts"
mxroute .com /policy .html

So that means, my service should be Active in order to get a Refund.

And yes, that's because Active service is charged and eligible for a Refund. How a Cancelled service be charged and eligible for a Refund.

Now comes the funny thing.

When I get charged, requested a refund, they said they can't refund a Mid-term contract.

Just waooo!!!

After back and forth via ticket, I used a bad word with ****, and mentioned---I get that, scammers won't refund, I am donating the charged amount to poor people at MXRoute.

The next, blocked my account. Here's their last reply:

---

Hello,

Then you should have cancelled the service a year or more ago. Not to worry, you have just found your way to the exit. Your service is terminated for a ToS violation. Specifically:

> Being rude or threatening (including threat of chargeback / payment dispute) will result in immediate account termination.

Kind regards,

Albert Lento
MXroute Support

---

I was rude, yes, because of their behavior and yes, they were rude too.

"threatening (including threat of chargeback / payment dispute" - This, I didn't say a word. So yeah, now they are lier too besides scammers.

How fun!!!

Great service and great price!
Really good spam filtering

Spam dropped no next to nothing and have never had an outbound email bounce since I switched from running my own email sever on a VPS.
Can recommend.

Owner is great to talk to and supportive and documentation is awesome.

i bought on blackfriday lifetime deal and its been working flawless ever since.

Fantastic email hosting service provider. Quick response and informative customer service.

Super special prices. Great support. MXRoute provides my small agency with so much more value and I am very grateful for that!!

I decided to set up my own email and quickly learned I am not as good as I thought. Found mxroute scouring Google for days and have had success since day one. I will surely be a customer for the life of my internet ventures.

Support is literally top notch, while this service does assume its customers know how to utilize it, their chat has plenty of helpful people and their staff is beyond helpful through the official support routes.

Thanks guys looking forward to never dealing with email backend stuff in my life!

MXRoute is not just an email hosting service, it is one of the services offered with the greatest love and passion by one of the most dedicated people I know in this field.

I have been using MXRoute since 2023 and I can say with my hand on my heart that since then I know that my emails are safe, but what is most important is that the emails I send reach the recipient's inbox.

Thank you Jar for this service and know that I have great confidence in you.

I had significant issues with this email service that potential users should be aware of:
Data Loss & Security Concerns:

Experienced unexplained email blocking with no clear resolution process
Lost multiple important emails due to what appeared to be administrative errors
Most concerning: data deletion that seemed retaliatory after raising service complaints

Customer Service Issues:

Unprofessional responses to legitimate service concerns
Felt that questioning service quality resulted in punitive actions rather than problem-solving
Communication became hostile when I attempted to address these issues

Recommendation:
Before choosing this provider, I'd suggest reading through their responses to other negative reviews to get a sense of how they handle customer complaints. For those who need reliable email service and professional customer support, you may want to consider alternatives.
Note: These are my personal experiences with this service. Others may have different experiences.

The admin just removed another person, he is now trying to get this review removed
I can't even quote what he said here since its so volgure
All his positives are nothing but "encouraged" reviews

search Imgur for the screen shot jhy01UT