MXroute Reviews 199

Was going to review 5 stars, the service its self was fine while we used them, however we do have a support ticket that has been open for the past 16 days and they still have not yet replied to this, I understand its a low priority support ticket but 16 days is still quite sometime for a simple, quick action.

Been using MXroute for several years. Service is fantastic! The amount of money I save myself and my customers is thousands per year.

I have only had one issue, went to the MXRoute support site and had one of the owners (I believe) research the problem and provide technical solutions. The issue turned out to be a problem on the other end and after providing the other companies admins the MXRoute info, they corrected the problem on their email server.

I highly recommend this service!

They seem aggressive and angry.

I'd advise potential customers to read some of their bizarre posts on their website before signing up, just so you know what you're getting involved with.

They make the illogical assumption that the only reason anyone would ask for a refund or be forced to issue a chargeback is because they wanted to test the service. That's very odd.

There's also no way to contact them to ask a question before signing up and paying. The only way to contact them is after you pay - that's another red flag, especially for a company that provides email services. You'd think they'd have a contact email address themselves.

Edit: You can see from their reply to my previous review that they are very hostile, angry and aggressive - plus rage issues and a lot of nastiness.

They also offer no reason why there is no way to ask a pre-sales question. I wonder why they are so angry?

Absolutely the best. Their service is just awesome. You need just a little bit of know how, how to set up you own DNS (they have excellent guides) and that's it. Your emails just work. Support is excellent too, I have been in contact with them couple of times and they went out of their way to help me. I absolutely recommend them 100%

I've been with MXroute for quite some time now, I signed up on a Black Friday deal thinking "oh this is too good to be true but it's not a lot of money to waste", after a very small amount of time configuring my records for all my domains it became clear that the service itself was the real deal. All their IPs are all clean and I have yet to have an email dropped or even sent to the spam folder. As far as price goes I haven't found a single other provider that comes anywhere near MXroute for pricing. I will continue to use and endorse their services. Also their support is amazing in the sense that I've never had to contact them, their knowledge base is filled will both basic and extremely advanced articles and has everything needed. A good support team is one you never have to contact.

Awesome services, been using them for nearly a year now, used to self host my emails but with them, i do not have any deliverability issues anymore & the owner jar is a very reasonable & friendly person to work with. Just exercise common sense and adhere to the terms of service & this will be your forever home for email services.

I am extremely happy customer of MxRoute since 2019. MxRoute is dedicated to providing high quality email hosting at extremely low prices. The owner truly invests his heart and soul into the company and his product. The community of customers is fantastic too!

Email hosting was good, but their customer service is awful.

They bill once ever two years, and I accidentally double paid. I asked for a refund on one payment and was met with an auto-responder that they did not do refunds. So, after waiting two and a half weeks for an additional response, I escalated and opened a paypal dispute to get one of the payments back.

MXRoute responded by refunding all of my money and deleted my account without warning.

Rather than working to resolve the issue, they banned my email account from contacting them on their entire platform.

"550 Messages from you are no longer accepted on the MXroute platform"

If you run a business or website, how many people can't reach out to you because the owner had a petty disagreement with someone?

I would not trust any hosting with a company that behaves in this manner.

In my case I hosted a few legacy email addresses there that had little to no value. However, if you're in a situation where you run a business and need your email to work, look elsewhere. This company has the risk of permanently deleting your email and harming your business irreversibly - simply for raising an issue about billing.

EDIT: See their response below. I have no dispute with their timelines, but they're showing exactly the kind of company they are, that they would rather libelously slander (accusing me of comitting fraud, being malicious, and using social engineering, and trying to damage my reputation as a customer by reporting me to FraudRecord) and defame my character than resolve what was a simple billing misunderstanding.

I recomend MxRoute. I am using the service for years with no downtime and issues.
You can trust in this people.

I just asked the owner to delete my customer account as I no longer use the service. Now my emails to support are being rejected with the comment that I can only contact them through their legal representative. Thats weird.

If you need multiple email accounts that aren't so huge related to a variety of domains, there is no better service out there. Terrific prices, terrific service and a great community. Absolutely worth every penny and then some.

I've been using MXroute for a few years now and their service just keeps getting better. They offer great value for money and the product is fantastic. Keep up the good work guys!

Hi Trustpilot readers.  I've been a Fastmail.com customer for several years, and overall, pretty satisfied with their service.  I have a personal domain that I use for email and while I don't do huge email volumes, but I'm a life-long technologist and prefer to use my own email domain.  I saw in a recent review that MXroute was in the Top-3 from a group of 10 email hosting vendors for personal domains. 

On researching MXroute, I saw the limited "Lifetime Service Offer" and it was just too good to pass up.  I did my transaction with MXroute in the morning completed all the necessary domain changes and email migration within an hour.

Let me say that my experience was Brilliant including zero system issues and terrific communication and instructions. There's excellent documentation and support service available on demaind.  So far, it's 5/5 Stars which based on my experience to day, I fully expect to continue.

Been with them since late 2016. I've just renewed for another two years.
Great service, incredible price, good support and knowledge base. I could not be more satisfied with them.
I've got emails for about 10 domains at the moment. Emails are reliable and I did not have any issues with this company. I recommend them to anyone in search of such services.

been using them for a year and literally none of my customers have had issues with mail being in their spam folder. premium service.

Excellent services for very nominal pricing. Been using them for 2 years and everything works smooth. You should be technical enough to just make changes in dns records and then you can enjoy this great email hosting to its fullest.

Excellent service, been with them for many, many years.

Back then, at least at the start, I needed quite a bit of hand holding to get everything set up, because I didn't even know what an MX record was, and the documentation was very scarce.

But, it wasn't too bad, and I wound up picking up some very useful basic tech skills regarding email that I really needed to master. I would assume their documentation is much better now.

Don't do anything spammy, because they will kick you off the service pronto. And that's a good thing for the rest of us.

They do a pretty good job of getting the word out, via twitter and other means, when there are sitewide issues. But there's been nothing too serious thus far, and any problems have been quickly rectified. They are definitely the opposite of a large, faceless, money grabbing corporation.

I think the only "con" is that they are charging way to little for the great, reliable service they provide (but, don't tell them that!).

Good service, having a nice experience with them, all queries are promptly solved,
Not leaving them anytime soon.

A strong community is at the heart of MXRoute, which offers an amazing value in mail servers for normal people and power users alike.