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My Furniture UK Reviews 

13,170
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 371 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, highly convenient assembly options, and the top-notch quality of the beautiful furniture they purchase. People often highlight the incredibly helpful support team, wide selection of products, and a smooth, pleasant ordering process from start to finish. Some reviewers were not happy with serious issues like damaged items upon arrival, filthy packaging, or poor after-sales support. A few customers also reported unexpected delivery complications, surprise extra fees, and very frustrating communication challenges when attempting to resolve all of these problems.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful designs, excellent... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Quality

Clients share positive opinions on quality, often praising the well-made and sturdy construction of chairs... See more

Service

People report positive experiences with service, highlighting fast and efficient support from start to... See more

Customer service

Consumers find customer service to be positive, highlighting helpful, friendly, and professional assistance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything great from ordering to delivery , chair as described , easy to assemble, very comfortable for my 87 year old mother and fab height for her only being 5 ft 2.5 inches her feet are able to to... See more

Company replied

Rated 5 out of 5 stars

Great choice and easy to order. Very helpful staff. I am so happy with my dining table and chairs. It looks perfect in my dining area. The delivery was exceptional and assembly quick. I would defini... See more

Company replied

Rated 5 out of 5 stars

Beautiful furniture with a wide selection. Ordered dining set in walnut with six chairs. Really elegant and stylish. The set looks beautifull. I am delighted with the choice, style and so well mad... See more

Company replied

Rated 5 out of 5 stars

Brilliant customer service! Ordered some dining chairs, changed my mind 2 days before delivery was scheduled, called to change order to different chairs, couldn't be more helpful. Refund in bank fo... See more

Company replied


Company details

  1. Furniture Store

Written by the company

We’re passionate about luxury, high quality products and good customer service all at sensible prices, but if you feel we come up short on these aims, please talk to us and we’ll do our best to resolve your issue quickly. We scour the globe sourcing products offering best value to our customers. We won’t compromise quality for price. We’re very proud of our own upholstery team. Long Eaton has long been the heart of the UK upholstery industry and this heritage means we get to work with the best craftsmen in the business. We deliver most items within 2 working days, but heavier and bespoke ones can take a bit longer. We include delivery in the price for mainland UK, but if you wish to collect, we’ll discount your order. We aim to respond to any queries the same day, usually within a couple of hours. We hope you’ll enjoy shopping with us.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13K reviews

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4.6

All reviews

(13,170)

356 reviews in the last 12 months

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Rated 5 out of 5 stars

fast efficient order

fast efficient order with good communication over delivery date and time. Product well constructed with nice finishing touches elevating product. Very robust packaging protected the product well so no chance of being damaged in transit.

May 1, 2026
My Furniture UK logo

Reply from My Furniture UK

We’re delighted to hear you were happy with the delivery communication, packaging and overall quality of the product. It’s great to know the item arrived safely and met your expectations. Thank you for your feedback.

Rated 5 out of 5 stars

Good shopping experience

Good shopping experience. Pleased with the item and the quality of the delivery service.

April 9, 2026
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Reply from My Furniture UK

We’re pleased to hear you had a good shopping experience and were happy with both the item and the delivery service. Thank you for your feedback.

Rated 5 out of 5 stars

Great service

Great service, great quality and reasonable price

April 23, 2026
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Reply from My Furniture UK

We’re delighted to hear you were happy with the service, quality and value. Thank you for your feedback.

Rated 4 out of 5 stars

Bedroom furniture

The service from the staff is wonderful, including the help and support given, which made are visit and eventually are choice enjoyable.

October 10, 2025
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Reply from My Furniture UK

We’re delighted to hear our team could make your visit enjoyable and assist you throughout the process. Thank you for your kind feedback.

Rated 5 out of 5 stars

Very Quality

Very Quality , quick delivery , all good

April 19, 2026
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Reply from My Furniture UK

We’re pleased to hear you were happy with the quality and quick delivery. Thank you for your feedback.

Rated 5 out of 5 stars

Brilliant customer service!

Brilliant customer service!
Ordered some dining chairs, changed my mind 2 days before delivery was scheduled, called to change order to different chairs, couldn't be more helpful. Refund in bank following day. Chairs delivered the day after.
Great quality chairs at a very reasonable price.
Highly recommend

April 20, 2026
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Reply from My Furniture UK

We’re delighted to hear our team could help make the change to your order quickly and smoothly. It’s great to know you’re pleased with the chairs and the overall service. Thank you for your kind recommendation.

Rated 5 out of 5 stars

The two men who bought tge bed was…

The two men who bought tge bed was extremely professional and very polite and took the bed to my chosen room

April 19, 2026
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Reply from My Furniture UK

We’re pleased to hear our delivery team were professional, polite and able to place the bed in your chosen room. Thank you for your feedback.

Rated 5 out of 5 stars

Chairs arrived in perfect condition

Chairs arrived in perfect condition, on time, we didn't have to assemble anything and, importantly, we love the chairs. The delivery was on time - notified before arrival and the young man concerned lifted the parcels into the hallway for me for me so I could just slide the parcels without lifting them. Excellent service all round
Thank you so much

April 22, 2026
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Reply from My Furniture UK

We’re delighted to hear you love the chairs and that everything arrived in perfect condition and on time. It’s also lovely to know our delivery team could make things a little easier for you. Thank you so much for your kind feedback.

Rated 5 out of 5 stars

Really good quality products at great…

Really good quality products at great price points. Delivery on time and well-informed.
Products beautifully packaged and brought to first floor for you.

April 15, 2026
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Reply from My Furniture UK

We’re delighted to hear you were happy with the quality, value and delivery experience. It’s great to know the products arrived well packaged and that the delivery team could assist you. Thank you for your feedback.

Rated 5 out of 5 stars

Fast delivery

Fast delivery, very good quality product.

April 18, 2026
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Reply from My Furniture UK

Thank you for your review. We are pleased to hear that you were happy with the fast delivery and the quality of the product.

Rated 5 out of 5 stars

Speedy fast delivery

April 17, 2026
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Reply from My Furniture UK

Thank you for your review. We are pleased to hear that you were happy with the fast delivery.

Rated 5 out of 5 stars

Super fast next day delivery

Super fast next day delivery, lovely chairs at a good reasonable price.

April 15, 2026
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Reply from My Furniture UK

Thank you for your review. We are delighted to hear that you were pleased with the fast delivery and that you like the chairs. We really appreciate your feedback.

Rated 5 out of 5 stars

Perfect Blend of Style and Function

This lamp is exactly what I was looking for to complete my bedroom decor. The base feels heavy and high-quality, not cheap or flimsy. It gives off a beautiful, warm glow that makes the room feel cozy without being too dim.

April 7, 2026
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Reply from My Furniture UK

Thank you for your lovely review. We are delighted to hear that the Morantz lamp was the perfect addition to your bedroom and that it helped complete your decor. It is great to know you are pleased with the quality of the base and the warm, cosy light it provides. We truly apprciate you taking the time to share your feedback.

Rated 5 out of 5 stars

I hadn’t heard of My Furniture UK so…

I hadn’t heard of My Furniture UK so was reluctant to buy from the website. I took the risk as they had the exact product I was looking for at a fair price. I am very pleased that I risked it as the product and service was excellent. The items were dispatched immediately and communication was clear and regular. When the items arrived they were as described and well packaged. Order to receipt was just over 48 hrs. Very impressed - Thank you.

April 24, 2026
Unprompted review
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Reply from My Furniture UK

Thank you for your thoughtful review. We are delighted that you decided to give as a try and that the product and service met your expectations. It is great to hear that the ordering process, communication and delivery all went smoothly, and that the items arrived exactly as described and well packaged. We truly appreciate your feedback and your trust in My Furniture UK.

Rated 5 out of 5 stars

Quick delivery

Quick delivery, no assembling. Well made substantial chairs and bar stools. Very good price.

April 14, 2026
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Reply from My Furniture UK

Thank you for your review. We are pleased to hear that you were happy with the quick delivery and that the chairs and bar stools are well made and good value for money. We really appreciate your feedbak.

Rated 5 out of 5 stars

I am a returning customer and yet again…

I am a returning customer and yet again am really pleased with my purchase. The chair looks amazing and is very good value. Thank you.

April 13, 2026
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Reply from My Furniture UK

Thank you for your kind review. We are delighted to welcome you back as a returning customer and are pleased to hear that you are happy with your purchase and the value of the chair. We truly appreciate your continued support.

Rated 5 out of 5 stars

professional company

Sofa looks great, speedy delivery & pleasant delivery staff. Overall a smooth transaction throughout, highly recommend!

April 6, 2026
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Reply from My Furniture UK

Thank you for your kind review. We are delighted to hear that you are pleased with the sofa and that the delivery and overall experience went smoothly. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Your showroom is amazing and you had…

Your showroom is amazing and you had got exactly what we was looking for the guy was really helpful keep up the good work

April 11, 2026
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Reply from My Furniture UK

Thank you for your kind review. We are delighted to hear that you found exactly what you were looking for in our showroom and that our team was helpful. We really appreciate your feedback.

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