MyOrigines Reviews 

189,893
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Easy to order. Delivery from Europe to UK took a little longer than expected, but that's probably because I didn't read where it was coming from. Great product and very nicely packaged. The company... See more

Rated 1 out of 5 stars

It's been almost a month since I made my purchase and it still hasn't arrived. The same email doesn't give me any certainty about when my order will be shipped, I don't know if it's even in the mail,... See more

Company replied

Rated 5 out of 5 stars

It is a great product offered by the MyOrigines with great low price. I am very happy that I found their website and I am thankful for the speedy and trust-worthy service they provided throughout my e... See more

Rated 5 out of 5 stars

I have purchased Roger &Gallet soap now for many years since I received a gift from a friend. This soap has a beautiful fragrance which lasts until the bar is finished.

Company details

  1. Perfume Store
  2. Beauty Products Vending Machine
  3. Skin Care Products Vending Machine

About MyOrigines

Written by the company

MyOrigines, la sélection des plus belles marques beauté.
Parfum, soin, maquillage, capillaire.

Depuis plus de dix ans, my-origines.com est ce point de rencontre unique de marques beauté iconiques et plus confidentielles : plus de 400 marques et 35 000 références.
Passionnés par la beauté, nous vous faisons vivre l’expérience d’une beauté experte à prix juste.
My-origines.com assure une livraison dans près de 26 pays en Europe, soit, pour plus d’un million de clients.

MyOrigines

Written by the company

Notre service client à votre écoute 💌
Du lundi au samedi de 8h à 18h, par téléphone au N° Cristal 0969 321 310
Notre engagement
Cette expertise que nous vous offrons au quotidien, nous a permis de gagner la confiance des plus grandes marques qui nous suivent et nous soutiennent depuis nos débuts. Grâce à une collaboration rigoureuse de nos équipes, nous sommes à même de vous proposer ces attentions particulières qui transforment votre expérience beauté en moments privilégiés : offres personnalisées, rendez-vous d’exception avec nos partenaires beauté, doses d’essais rigoureusement sélectionnées.

Livraison offerte dès 49€

Paiement sécurisé


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

190K reviews

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4.5

All reviews

(189,893)

24,109 reviews in the last 12 months

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Rated 1 out of 5 stars

I bought it with lot a expectations.but…

I bought it with lot a expectations.but it is not long lasting or no one noticed the smell
65 euro wasted
Even a 15 euro perfume last much longer. I was thinking about purchasing more perfumes though my origines but after the delivery I changed my mind. Something is wrong with the perfume, either you scammed me with duplicate product or it's a defect

June 28, 2026
MyOrigines logo

Reply from MyOrigines

Hello,

Thank you for taking the time to share your feedback. We are truly sorry to learn that you are disappointed with your purchase.

Please be assured that MyOrigines only sells genuine products sourced directly from official brands and authorized distributors. We do not sell counterfeit or duplicate products.

As fragrance performance can vary depending on several factors such as skin type, storage conditions or even formulation changes made by the brand, we would like to investigate your case further.

To do so, please contact our Customer Service and provide your order number. We will be happy to review your request and assist you with the appropriate solution. You can reach us at info@my-origines.com or by phone on 02 00 97 00 15 (Monday to Saturday, 8am to 7pm). You can also use the virtual assistant available on our website, which may help you with your request.

We sincerely hope to have the opportunity to restore your confidence in MyOrigines.

Kind regards,

The MyOrigines Team

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I wanted to return a perfume that I bought that was £80. After looking at return costs because they're based in Spain it was going to cost me £40 to get through customs as well as shipping costs as they do dodgy decelerations to clear on their side. Refused to help out and simply hung up the phone. I wouldn't recommend buying from this company ever

July 6, 2026
Unprompted review
MyOrigines logo

Reply from MyOrigines

Dear Customer,

Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations.

As stated in our Terms and Conditions of Sale, the cost of returning a product under the right of withdrawal is the responsibility of the customer. Unfortunately, we are unable to cover return shipping costs or any customs charges that may apply.

If you have any questions regarding your return, our Customer Service team remains available at info@my-origines.com or by phone on 02 00 97 00 15 (Monday to Saturday, 8am to 7pm). You can also use the virtual assistant available on our website, which may assist you with your request.

We sincerely apologize if our service did not meet your expectations and thank you for your feedback.

The MyOrigines Team

Rated 1 out of 5 stars

Never ever order from here

Never ever order from here. They are the biggest scammers. They sent 1 item missing in my order bundle and didn’t believe me because I could not send the photo of the parcel with the shipping label. I threw away the package with the label after getting the items out. I didn’t claim that I didn’t get the package but I have been claiming I am missing an item. I did send the photo of all the other items. Apparently this is the new way of ripping people off. Losing 34 eur will not make me poor but this kind of behaviour is really really a huge shame.

June 14, 2026
MyOrigines logo

Reply from MyOrigines

Dear Customer,

Thank you for taking the time to share your experience. We are sorry to hear that your order did not meet your expectations.

Following your claim, our Customer Service team requested the documents required to investigate the missing item. Unfortunately, we have not yet received all of the necessary documents to process your claim.

We kindly invite you to contact our Customer Service team at info@my-origines.com or by phone on 02 00 97 00 15 (Monday to Saturday, 8am to 7pm), so that we can assist you in completing your file. You can also use the virtual assistant available on our website, which may help guide you through the process.

We sincerely apologize for the inconvenience and remain committed to resolving your request as quickly as possible.

The MyOrigines Team

Rated 1 out of 5 stars

Parcel said it was delivered on 22nd

Parcel said it was delivered on 22nd, but nothing was received.

June 22, 2026
Unprompted review
MyOrigines logo

Reply from MyOrigines

Dear Customer,

Thank you for taking the time to share your experience. We are sorry to hear that you have not received your parcel.

In order to investigate your case and provide you with the appropriate assistance, we kindly ask you to contact our Customer Service team with your order number. You can reach us at info@my-origines.com or by phone on 02 00 97 00 15 (Monday to Saturday, 8am to 7pm). You can also use the virtual assistant available on our website, which may help you with your request.

We sincerely apologize for the inconvenience and look forward to helping you resolve this matter as quickly as possible.

The MyOrigines Team

Rated 5 out of 5 stars

Wonderful Company!!

My Origines is an Absolutely Fantastic company!!
Fast delivery even though coming from another country.
Plus Excellent Discounted Fragrances
Will always order from here!!
Plus Beautiful packaging!!

June 28, 2026

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