Took me a bit longer than I'd expected, and I wasn't sure I'd finished when a request to submit a review popped up ... I think this review maybe subject to further edits until the final version, whi... See more
Company replied
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Review summary
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Write date is complicated, and for the réservation number is not évident to know that we have to add a Zéro before to validé it
Company replied
Realy difficult to found the referenc code which is aboloutly needed to the chaeck in
Company replied
We can not check in. We have US visa correct and we had to arrive very early. The boarding pass of mine, just arrived here in the airport. My husband's is not ready. We are worried
Company replied
4.0
Great
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
just scammers to take more money from…
just scammers to take more money from you in any way.
June 23, 2026
Unprompted review
Reply from My Trip Online
Dear Luciano Bekiri,
Thank you for taking the time to leave us a review. We want to express our sincere apologies for the inconvenience and frustration you have experienced with My Trip Online's subscription service.
If you want to discuss this in more detail, please email contact@my-trip-online.com and confirm the registered name and email address to assist you further.
We look forward to hearing from you.
Best regards,
Charles
BEWARE OF FRAUD!!!
BEWARE OF FRAUD!!!
RUN A SEARCH BEFORE YOU USE THEM!!!
I used a one-time online check-in service, after which I saw a recurring charge of $90+ per quarter. In March, it was $92, and in June, it was $91. I tried calling the website, but the customer service says she cancelled my service, but can't refund me. I never agreed to a subscription.
I ran a search online, and noticed that many people claim this situation with this website. People get signed up for a recurring charge without knowing it. I am contacting my bank to avoid future charges and opening a dispute for the recent charge, but I would like to help protect others, especially people who aren't familiar with online shopping, from this recurring subscription trap.
I believe I got redirected to this website either through the Frontier Airlines app or the Expedia website.
These forwarding websites are responsible for the subscription trap as well!!
June 23, 2026
Unprompted review
Reply from My Trip Online
Dear Mia,
Thank you for taking the time to leave us a review. We want to express our sincere apologies for the inconvenience and frustration you have experienced with My Trip Online's subscription service.
If you want to discuss this in more detail, please email contact@my-trip-online.com and confirm the registered name and email address to assist you further.
We look forward to hearing from you.
Best regards,
Charles
Reply from My Trip Online
Dear Panos Mamakopoulos,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
it was great
June 21, 2026
Reply from My Trip Online
Dear Maria Oikonomou,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Very easy access
June 15, 2026
Reply from My Trip Online
Dear Mihaela-Nona Chilian,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Hailey Dowden,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Nikolaos Papadakis,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear MANUEL H,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service. Once again, we apologise if you faced any issues.
Best regards,
Charles
It is a simple procedure
June 8, 2026
Reply from My Trip Online
Dear Alexia,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Alin Cornelius Cuibac,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Woeful Customer Service
I booked a business trip with My Trip. After numerous add-ons to including choice of seats on four flights, and a Priority cost for any potential calls made to My Trip, I spent another £200+ for two people. The airline cancelled the flights. I called to initiate a refund. The amount received was £200+ less than I’d paid.
Five calls later, I still haven't received the balance. Yet, in three of the 5, the customer service agent assured me I would receive a refund in a few days.
Customer Service is woefully inadequate and ineffectual. Needless to say, I will not be using My Trip again.
June 3, 2026
Unprompted review
Reply from My Trip Online
Dear Penny Hopkinson,
Thank you for taking the time to leave us a review. We want to express our sincere apologies for the inconvenience and frustration you have experienced with My Trip Online's service.
If you want to discuss this in more detail, please email contact@my-trip-online.com and confirm the registered name and email address to assist you further.
We look forward to hearing from you.
Best regards,
Charles
Reply from My Trip Online
Dear Mr Johnson,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
this is pure scam
this is pure scam
they will charge you 0.79 for checkin and after that 79 eur after 3 days
and they will decline refund
but dont you worry we protected by law and they need to obey the law
what you need to do read Directive 2005/29/EC — Unfair Commercial Practices Directive
search for template Termination of purchase contract misleading information
update it
send them and get your money back
hope you wont be scamed anymore
May 29, 2026
Unprompted review
Reply from My Trip Online
Dear Oleg Dekhtiarenko,
Thank you for taking the time to leave us a review. We want to express our sincere apologies for the inconvenience and frustration you have experienced with My Trip Online's subscription service.
If you want to discuss this in more detail, please email contact@my-trip-online.com and confirm the registered name and email address to assist you further.
We look forward to hearing from you.
Best regards,
Charles
Reply from My Trip Online
Dear Dietrich Von Staden,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
BE VERY CAREFUL
BE VERY CAREFUL. THIS IS LITTLE MORE THAN A SCAM.
I PAID 86p FOR SOMETHING ? THEY HAVE TAKEN £69 EVERY 3 MONTHS FOR SERVICES I NEITHER WANTED NOR USED. TO GET A REFUND IM GOING TO HAVE TO USE LEGAL ACTION AND THE F/OMBDSMAN
May 30, 2026
Unprompted review
Reply from My Trip Online
Dear Alasdair Macfadyen,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. To clarify, your subscription with us starts when you click the submit button to complete your automated airport check-in for your flights TK1814 and TK1815.
Please note that, as clearly outlined on our website, specifically on the Checkout page, we charge a service fee. A free trial was provided, allowing you to access our services and test our platform, and you also have the opportunity to cancel the membership without any charges. The service fee will be charged only if the membership is not cancelled within the trial period.
Do not hesitate to contact us if you require further assistance.
Best regards,
Charles
Reply from My Trip Online
Dear William Hunt,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service. Once again, we apologise if you faced any issues.
Best regards,
Charles
This is a scam company
This is a scam company. I paid 0.79 Euro (79cents) to book a seat allocation. After two days, when I was in the middle of my holiday, I received an SMS telling me that I was charged 79 Euros by My Trip online for god knows what (probably a fee for membership which I didn’t ask). Now I’m expected to spend hours trying to reach their Customer Services, which is unreachable. What a scumbag! Now I will have to cancel my credit card to avoid future scam.
May 26, 2026
Unprompted review
Reply from My Trip Online
Dear Ersun Kurtulus,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. To clarify, your subscription with us starts when you click the submit button to complete your automated airport check-in for flights TK 2135 and TK 0566.
Please note that everything is clearly outlined on our website, specifically on the Checkout page, that we charge a service fee. A free trial was provided, allowing you to access our services and test our platform, and you also have the opportunity to cancel the membership without any charges. The service fee will be charged only if the membership cancellation is not requested within the trial period.
Do not hesitate to contact us if you require further assistance.
Best regards,
Charles
Reply from My Trip Online
Dear Grzegorz Dworacki,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Jenny Matthews,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Sharon Gillen,
Thank you for taking the time to leave us a review. We sincerely apologise for the inconvenience caused. To discuss this in more detail, please email contact@my-trip-online.com to assist you further.
We look forward to hearing from you.
Best regards,
Charles
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