My Trip Online Reviews 

17,512
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,741 reviews, reviewers had a great experience with this company. Customers frequently praise the fast service and friendly staff, noting that the procedure is simple, efficient, and very easy to navigate. Many people find the overall process extremely helpful and practical when looking for missing boarding passes and managing their travel needs smoothly. Some people were dissatisfied with unexpected fees, noting that extra charges suddenly appeared on their bank accounts later on. Consumers also mentioned losing considerable amounts of money due to unrequested additions and unexpected charges related to online check-in services. Reviewers warned others about encountering difficulties and confusing procedures when attempting to use the platform for the first time.

What people talk about most

User experience

Users describe positive interactions with user_experience, finding the overall platform easy to navigate,... See more

Service

Clients share ambiguous opinions on service. While many reviewers report frustration with unexpected... See more

Payment

People report negative experiences with payment, expressing frustration over unexpected recurring... See more

Website

Consumers find website experiences to be ambiguous, with many reviewers reporting accidental redirects from... See more

Price

Customers consistently note negative experiences with price, highlighting unexpected high charges. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Took me a bit longer than I'd expected, and I wasn't sure I'd finished when a request to submit a review popped up ... I think this review maybe subject to further edits until the final version, whi... See more

Company replied

Rated 4 out of 5 stars

Write date is complicated, and for the réservation number is not évident to know that we have to add a Zéro before to validé it

Company replied

Rated 4 out of 5 stars

Realy difficult to found the referenc code which is aboloutly needed to the chaeck in

Company replied

Rated 4 out of 5 stars

We can not check in. We have US visa correct and we had to arrive very early. The boarding pass of mine, just arrived here in the airport. My husband's is not ready. We are worried

Company replied



Contact info

4.0

Great

TrustScore 4 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(17,512)

2,776 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars
My Trip Online logo

Reply from My Trip Online

Dear Asger Andersen,

We want to thank you for taking the time to leave your feedback. We are sorry that you have not enjoyed your experience with us. If there is anything else that we can assist with, please do let us know.

Best regards,
Charles

Rated 5 out of 5 stars

it was ok the trip and i will do it…

it was ok the trip and i will do it again

March 28, 2026
My Trip Online logo

Reply from My Trip Online

Dear nita cristina,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars

Very simple

Quick and easy online check-in. thank you

March 28, 2026
My Trip Online logo

Reply from My Trip Online

Dear SRDAN DURETIC,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 3 out of 5 stars

Idk what this is

February 2, 2026
My Trip Online logo

Reply from My Trip Online

Dear Wat,

Thank you for taking the time to leave us a review. We want to express our sincere apologies for any inconvenience. After reviewing your account, we can confirm that your check-in for your flight W6 1167 was completed.

If you want to discuss this in more detail or need further help, please email contact@my-trip-online.com.

We look forward to hearing from you.

Best regards,
Charles

Rated 3 out of 5 stars

Good everything

March 27, 2026
My Trip Online logo

Reply from My Trip Online

Dear Guest,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 3 out of 5 stars

Evrything is ok

March 26, 2026
My Trip Online logo

Reply from My Trip Online

Dear Nemanja Jovanovic,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 4 out of 5 stars
My Trip Online logo

Reply from My Trip Online

Dear Anghel Valentin Sorinel,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars

Nice and eazy

Nice and eazy

March 27, 2026
My Trip Online logo

Reply from My Trip Online

Dear BobiRo,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars

Very good very good

March 27, 2026
My Trip Online logo

Reply from My Trip Online

Dear Christos Lekas,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars

It was very easy

March 27, 2026
My Trip Online logo

Reply from My Trip Online

Dear Maria,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars

6710

Always I am traveling with WizzAir

March 27, 2026
My Trip Online logo

Reply from My Trip Online

Dear Marin Uzunangelov,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars

Good very very

Good very very

February 23, 2026
My Trip Online logo

Reply from My Trip Online

Dear Navjot Singh Anand,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 4 out of 5 stars

Was OK

Was OK hope will get my boarding pass after writing the review.

March 27, 2026
My Trip Online logo

Reply from My Trip Online

Dear Diana,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars

Easy to book

March 27, 2026
My Trip Online logo

Reply from My Trip Online

Dear Romulus Cruceanu,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars

Review

Ok………………….

March 26, 2026
My Trip Online logo

Reply from My Trip Online

Dear Ioana Ciobanu,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 1 out of 5 stars

Kdknsjs

I have to pay for check in

March 27, 2026
My Trip Online logo

Reply from My Trip Online

Dear Daniela Hanuliaková,

Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service. Once again, we apologise if you faced any issues.

Best regards,
Charles

Rated 5 out of 5 stars

Holandija

sve pohvale

March 26, 2026
My Trip Online logo

Reply from My Trip Online

Dear Stevan Skeledzic,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars

Serbia

Very good !!

March 26, 2026
My Trip Online logo

Reply from My Trip Online

Dear Goran Stankovic,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 5 out of 5 stars

Perfect

Super ok super

March 26, 2026
My Trip Online logo

Reply from My Trip Online

Dear Rosu Corina,

Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!

Best regards,
Charles

Rated 3 out of 5 stars

Paying for the online check-in - ?

For the first time I had to pay for the online check-in.

March 26, 2026
My Trip Online logo

Reply from My Trip Online

Dear Pavol KOSSEY,

Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service. Once again, we apologise if you faced any issues.

Best regards,
Charles

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look