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Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetic Products Manufacturer
  5. Cosmetics Industry

Written by the company

Welcome to 7th Heaven, your trusted experts in beauty and face masks since 1985! 🌿✨ As a family-owned, UK-based brand, we've been at the heart of skincare for nearly four decades, bringing high-quality, cruelty-free products to beauty lovers in over 90 countries worldwide. Whether you're looking to hydrate, detox, tackle blemishes, or simply indulge, we have the perfect mask for you – all crafted with ethical, vegan, and vegetarian-friendly formulations, free from hidden nasties. We’re proud pioneers of cruelty-free beauty, backed by Cruelty-Free International, PETA, and the Vegetarian Society. Our mission? To help you glow at every stage of life, with a touch of fun, a dash of the unexpected, and a whole lot of skin-loving goodness! 💚 Join us on our journey to make the world a happier, healthier place – for both humans and animals. 🌍🐰✨ #GlowWith7thHeaven


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

17 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great products

Great products, amazing good prices, fast delivery

January 29, 2026
7th Heaven logo

Reply from 7th Heaven

Hi there,
Thank you so much for the lovely feedback - we’re really pleased to hear you’re enjoying the products, pricing, and fast delivery. It means a lot to us!
Thanks again for taking the time to leave a review 💛

Rated 1 out of 5 stars

The glue was all over my face!!

I use the little patches often and I found that maybe it was just this package, the glue or whatever it is was all over my face. It failed to draw anything out and I had to scrub my face multiple times to get the glue off. I normally use different ones and wanted to give these a try. Maybe this was a bad batch bc I don't see anybody else saying anything about the glue.

January 26, 2026
Unprompted review
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Reply from 7th Heaven

Hi there,

Thank you for sharing your experience - we’re really sorry to hear this and appreciate you flagging it. That certainly doesn’t sound like the experience we’d want anyone to have, especially if you’ve used similar patches successfully before.

This isn’t something we commonly see reported, so it’s possible this could be an isolated issue with that particular pack. Our customer service team cservices@montagnejeunesse.com - has been made aware of this case and would really like to look into it further.

At the moment, we haven’t been able to locate an order using the name or email linked to this review, so if you’re able to email us with a few more details (such as your order number, the email used at checkout, or where the product was purchased), we’d be more than happy to investigate and help resolve this for you.

We genuinely appreciate you giving the product a try and hope we can make this right.

Thanks,
7th Heaven

Rated 5 out of 5 stars

Good all-round service

I struggled to find a shop where I could buy these. A lot of online suppliers I wasn't sure of.
I then found that 7th Heaven supplied direct. They were quick, packaged well, and straightforward.
I will use again.

December 4, 2025
7th Heaven logo

Reply from 7th Heaven

Thank you Janet! We appreciate you taking the time to share your experience - It means a lot to us.

7th Heaven Team

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Rated 5 out of 5 stars

No1 for a luxurious pamper

I only use heat mask and over the years 7th Heaven are the only company that does decent masks at ridiculously low prices unlike others who's prices are extremely overpriced.
My wonderful wife loves all their products.

October 15, 2025
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Reply from 7th Heaven

Hi David!

We are glad we are able to help you with your heat masks & that your wife is loving our products. Thank you for taking the time to leave this review - I means a lot to us at 7th Heaven.

Rated 4 out of 5 stars

No order and no refund as yet!

Ordered on the 10th via their Tik tok shop and was told I would receive by the 17th. Still no sign of my order and the customer service is sorely lacking!!!

UPDATED

Have changed from one star to four as Hannah in customer service was actually brilliant and sorted everything out for me eventually. Still only four stars as never should have taken so long .

October 22, 2025
Unprompted review
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Reply from 7th Heaven

Hi Nicki,

I am glad Hannah was able to help! Any further issues please reach out & one of our team will be happy to help.

Kindest,
7th Heaven Team!

Rated 5 out of 5 stars

Lovely packaging, free gifts, and great masks!

Very happy with my experience with 7th Heaven. My order arrived in really lovely packaging, and I was pleasantly surprised to receive a pretty little compact mirror for free with my purchase, as well as the extra birthday cake peel off mask for free too! Will definitely order again and would recommend to others.

October 15, 2025
7th Heaven logo

Reply from 7th Heaven

Hey Julie!

Thank you for such a great review, glad to read about your positive experience.

7th Heaven Team

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Rated 5 out of 5 stars

I love these face masks

I love these face masks. This is the only company I will ever buy my face masks from. They smell amazing and leave me with perfect glowing skin. I never come out in breakouts or have a reaction to their masks. They are the best.

June 13, 2025
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Reply from 7th Heaven

Hi Sarah, thank you so much for such a glowing review.

We’re thrilled to hear our masks are delivering consistent results for you -especially glowing skin with no irritation. Your loyalty truly means everything to us. Thanks for choosing us as your go-to 💛

Rated 5 out of 5 stars

My go to face mask brand that I use…

My go to face mask brand that I use every week! Such lovely scented face masks that leave my skin looking radient and fresh every time.

July 27, 2025
Unprompted review
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Reply from 7th Heaven

Hi Amy, thanks for sharing!
We love that our masks are part of your weekly routine - glowing, fresh skin is exactly what we aim for. We really appreciate your support

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Rated 5 out of 5 stars

The website was very easy to use my…

The website was very easy to use my order arrived packaged very well will be ordering again Thankyou

July 3, 2025
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Reply from 7th Heaven

Hi Gina, thanks so much for your feedback!
Great to hear everything arrived safely and that you had a smooth experience - we’ll see you again soon 💛

Rated 5 out of 5 stars

Delivered

Delivered as scheduled great packaging as it was a large order

June 30, 2025
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Reply from 7th Heaven

Hi Mrs K Andrew, thanks so much for your review!
Reliable delivery and secure packaging are really important to us - we’re glad everything arrived safely ✨

Rated 5 out of 5 stars

I love 7th heaven products

I love 7th heaven products! I have sensitive skin so have to be mindful what products I use, these work for me.

June 9, 2025
7th Heaven logo

Reply from 7th Heaven

Hi Liz, thank you so much for your lovely review ✨
We’re really pleased to hear our products work well for your sensitive skin - that’s incredibly important to us. Thanks for trusting us with your skincare 💛

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery. I've always loved 7th heaven masks, the new range is excellent and my daughter loves the animal face masks.

May 22, 2025
7th Heaven logo

Reply from 7th Heaven

Hi Aubrey, thank you so much for your review ✨
We’re delighted to hear your order arrived quickly, that you’re enjoying the new range, and that the animal masks are a hit with your daughter. Thanks for choosing 7th Heaven 💛

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