Autoguard is experiencing a computer problem that has kept my completed repaired car waiting to be paid for 4 days now. Up to this point, their service had been excellent. The amount of coverage they... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I think first, when calling, do NOT use a spoofed phone number. I tend not to answer them. Next, when Your company rep tells me that "Finance will contact me about a reimbursement", I expect them to... See more
Company replied
I agree that your company has a lot to offer, but after thinking about it, I can't in good conscience agree with paying $183.00 each month for the policy. I won't have it, PERIOD! I have a car payment... See more
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My husband and I have had great explanation on what can't be paid for with our premium policy and what can't be done about payment terminals being down while our car sits in the shop ready with no pa... See more
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Company details
- #112 of 116 best companies in Insurance Agency
- #190 of 192 best companies in Financial Consultant
Written by the company
A vehicle service contract from MyAutoGuard shields you from the stress and cost of unexpected and expensive auto repairs, giving you complete peace of mind with your vehicle. Whether you drive a car, truck, SUV or electric vehicle — we have a personalized coverage plan built for you. Buying a car is one of the biggest financial decisions you'll ever make — and the right auto protection plan deserves the same level of care and commitment. What makes MyAutoGuard different? Our dedicated customer service and claims teams are all in-house, right here in America — real people under one roof, ready to support you. No outsourcing. No runaround. Just real people who care. From personalized coverage plans and flexible payment options to 24/7 roadside assistance and your choice of ASE-certified mechanic — MyAutoGuard has your back every mile of the way. With auto repair costs climbing, breakdown protection isn't a luxury — it's essential. MyAutoGuard is here to protect your wallet, your vehicle, and your family from the surprises that come with car ownership. Because at MyAutoGuard, this isn't just a transaction. It's a promise to always have your back on the road.
Contact info
555 Anton Boulevard, Suite 150, 92626, Costa Mesa, United States
- 1-800-867-7908
- info@myautoguard.com
- myautoguard.com
3.3
Average
246 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Auto Guard is a complete scam
Auto Guard is a complete scam, don’t make the same mistake I did.
I filed a claim that fell clearly within the stated terms of my policy. It was denied.
I disputed the denial, and the reasons given were vague, speculative, and unconvincing. There was several emails exchanged.
When I tried to speak with someone directly about something this significant, I was told it was “impossible” to be connected with the relevant department; yet somehow, when they want to sell you a policy or collect a payment, a human is available immediately.
This is a company that is accessible when it benefits them and unreachable when it benefits you.
My advice: take that $129/month and put it into an ETF or a dedicated savings account. Build your own buffer. At least that money will actually be there when you need it.
Do your research, thoroughly, before signing up with any extended warranty company. Read the reviews. The warning signs are there if you look.
April 17, 2026
Unprompted review
Reply from MyAutoGuard
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We take all claims and disputes seriously, and each claim is reviewed in accordance with the specific terms, conditions, and coverage outlined in the agreement. While we understand how frustrating a denied claim can be, decisions are based on those contract terms rather than speculation.
We also want to clarify that our customer support team is available to assist with questions, including claim-related concerns, and we regret if you felt you were unable to connect with the appropriate department. That is not the experience we aim to provide.
We would welcome the opportunity to review your claim and prior correspondence in detail to ensure everything was handled appropriately and to provide further clarity. Please contact us directly so we can assist you further.
Thank you for your feedback.
Nothing went wrong
Nothing went wrong. I'm waiting for the material to tell me just what is covered. Could you please send this information. Thank you for helping me cover my car.
April 15, 2026
Reply from MyAutoGuard
Hello,
Thank you for reaching out. Our customer service team will send the digital booklet via email. We appreciate your patience.
Kindly,
MyAutoGuard
Stop lying to the customer
Stop lying to the customer, i tried to get my $25 dollars back they hang up on .
April 13, 2026
Reply from MyAutoGuard
Hello,
Thank you for the review. After reviewing the file, it does show that an oil change was something of interest. Oil changes are done as reimbursement. Also, a maintenance claim cannot be submitted prior to the first monthly installment. If you would like to cancel the service, please email cancellations@myautoguard.com. We appreciate your initial interest in our services.
Kindly,
MyAutoGuard
Lying sales Representatives are employed by this company
My policy was cancelled due to manger stating if I got a upgrade it would not effect my current account as my car was put in the shop that morning I asked repeatedly if things would change if so I stated I would decide to wait until the car gets fixed and upgrade later he assured me coverage would overlap and things would be fine, policy termination next day while car is at mechanic .so who pays?
April 7, 2026
Reply from MyAutoGuard
We’re sorry to hear about your experience and appreciate your feedback.
We take claims of miscommunication seriously, as our representatives are trained to explain how upgrades and coverage transitions work. Policy changes can affect active coverage depending on timing, and these details are outlined in the agreement.
We would like to review your account and the interaction referenced to ensure everything was communicated accurately and handled in accordance with our policies.
Please reach out to us so we can look into this for you.
Thank you for bringing this matter forward.
Been trying to cancel since purchasing…
Being trying to cancel since purchasing and been getting run around when I was told it would be no problem to do . And yet not done always getting a change that needed to be made in sending emails for which I sent 8. Then who ever has to make decision is always in a meeting or gone to lunch and told to call back next day I have made 12 phone calls and continue to get runaround.
If this isn’t resolved soon I will have to get it disputed by credit card issuer.
I hope it can get resolved soon.
April 3, 2026
Reply from MyAutoGuard
Hello,
After reviewing the file, the policy has been closed out. We have only received 2 emails in our system from the email on file. Thank you for the initial interest in our services.
Kindly,
MyAutoGuard
Reply from MyAutoGuard
Hello,
Thank you for the review. If there is anything we can assist with specifically, feel free to reach out! Our number is (800)867-7908.
Kindly,
MyAutoGuard
I installed new,front rotors and brake pads. And rotated the tires.
I'm a retired GM mechanic. In the past year, I replaced all 4 of the O2,sensors. Radiator, alternator, and front grill. I'll be buying new tires this summer. And I also installed the front strut,and I had an alignment done.
April 14, 2026
Reply from MyAutoGuard
Hello,
Thank you for taking the time to share your experience! Our team is happy to know that we were able to assist you in all of these repairs. We plan on continuing to provide you with excellent service!
Kindly,
MyAutoGuard
You stole money from me u lied about…
You stole money from me u lied about the policy told me one thing then charged me for two policies then an hour later u called back saying u couldn’t offer me any of the policies and still owe me $100.00 back that u haven’t returned yet. I’m calling my back claiming fraud against your company
April 9, 2026
Reply from MyAutoGuard
Hello,
Thank you for bringing this matter to our attention. Our compliance team has gone forward and closed out both the policies. A check for $100.00 will be mailed out to you. We appreciate your interest in our services and hope to be able to cover you for future vehicles.
Kindly,
MyAutoGuard
The salesman did not tell me the truth
The salesman did not tell me the truth. He canceled my existing plan and started me a new one that over all was more costly and the coverage was not much better.
April 11, 2026
Reply from MyAutoGuard
Hello,
Thank you for reaching out. After reviewing the matter, the original policy has been reinstated. We apologize for any inconvenience experienced.
Kindly,
MyAutoGuard
This company canceled my old account…
This company canceled my old account and put an ford edge 2016 with out my permission so I'm canceled all service with this scamming company it's not worth it
April 8, 2026
Reply from MyAutoGuard
Hello,
Thank you for bringing this to our attention. Management is currently review the matter and will reach out to you via email with a resolution. We apologize for any inconvenience.
Kindly,
MyAutoGuard
Lack of transparent communication.
April 13, 2026
Reply from MyAutoGuard
Hello,
Thank you for the feedback. Our goal is to provide clear and accurate information. Please email customerservice@myautoguard.com for our team to address any inquiries or concerns.
Kindly,
MyAutoGuard
Easy to get good coverage
April 2, 2026
Reply from MyAutoGuard
Hello,
Thank you for the kind review! Our team is please to know the onboarding process was smooth and easy. We look forward to providing you with continued great service!
Kindly,
MyAutoGuard
Over charge for your services compare…
Over charge for your services compare to other warranty and cancelling is forever
April 15, 2026
Reply from MyAutoGuard
Hello,
Thank you for the feedback. We’re sorry to hear that our services didn’t meet your expectations or fit your budget. We understand that value is an important factor when choosing coverage. We’ve reviewed your account and can confirm that your policy was canceled as requested. If you have any questions about your billing or cancellation, we’d be happy to take another look and provide further clarification.
We appreciate you giving us the opportunity to serve you and wish you the best moving forward.
Kindly,
MyAutoGuard
I saw the advertisement on TV
I saw the advertisement on TV. I called my 2019 Lexus, which had 36000 miles on February 27, 2026 I got the warranty I realized I did not need it whom I spoke to get it canceled on March 2nd they said put in the system that I call concerning on March 14 Th they took 149.00 out of my account I was thinking when I went into my email to cancel I was it was taken of when checking my account on April 13th I had another 149.00 pending by this I was very upset I called and talked with Daniel and he assistant on what to do in the I am hoping my money is return this was a heart breaking experience
April 13, 2026
Unprompted review
Reply from MyAutoGuard
Hello,
Thank you for sharing your experience. We apologize for any inconvenience. Our team would be happy to assist in this matter. Please email customerservice@myautoguard.com for further assistance.
Kindly,
MyAutoGuard
Explained the coverage with good detail.
April 14, 2026
Reply from MyAutoGuard
Hello,
Thank you for your kind feedback! We're glad to hear that the coverage explanation was clear and detailed. Providing transparent information is important to us, and we appreciate you taking the time to share your experience.
Kindly,
MyAutoGuard
Reply from MyAutoGuard
Hello,
Thank you for the review! Our team strives to provide excellent service across the board.
Kindly,
MyAutoGuard
Reply from MyAutoGuard
Hello,
Thank you for taking the time to share your experience! We’re happy to hear our customer service team made a positive impression.
Kindly,
MyAutoGuard
Unaware of company
To be honest, I thought that I was calling ox car care and it wasn't until after I paid the down payment to get it started the customer service rep transferred me to a representative to go over the coverage and that's when it was introduced as auto guard and I called back to be sure that I was calling ox car care and that's when it was told that ask car care was no longer. AUTO GUARD took over still a little uneasy because that raised the red flag to me, but I am going to give it a try hopefully I don't have a difficult time in trying to find auto dealers that accept it but overall the customer service was great. The representative went over all the details very low down payment to get started $45 and the monthly payment is low as well.
April 9, 2026
Reply from MyAutoGuard
Hello,
Thank you for your feedback. We really appreciate you giving us a try.
We understand how the transition to a new company could have caused some confusion, and we’re sorry for any concern that created. We’re glad our representative was able to clearly explain your coverage and provide a smooth, affordable start.
Kindly,
MyAutoGuard
The Salesperson misrepresented the…
The Salesperson misrepresented the warranty terms. 1. He failed to mention the 1,000 mile waiting period. 2. He stated the deductible was $200 when that is the MINIMUM for the first year and is actually 30% of the cost of the repair. 3. Even though I mentioned it numerous times, the Salesperson did not include the Lift Kit for my handicap conversion van in the quote or contract. I AM CANCELING THIS WARRANTY.
April 11, 2026
Reply from MyAutoGuard
Hello,
Thank you for your feedback. We take concerns like yours very seriously, and our compliance team will be reviewing the initial call in detail to address this matter internally. We sincerely apologize for any frustration or inconvenience this experience may have caused. In the meantime, please email cancellations@myautoguard.com for any cancel requests.
Kindly,
MyAutoGuard
I tried canceling but your salesman…
I tried canceling but your salesman wouldn’t allow it. I
April 9, 2026
Reply from MyAutoGuard
Hello,
Thank you for bringing this to our attention. We want to make sure any cancellation requests are handled promptly and respectfully. Please email cancellations@myautoguard.com for a swift cancel process.
Kindly,
MyAutoGuard
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