BackHug Reviews 76

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I have just had one of the best Backhugs in a very long time 💖💖❤️❤️💗💗👄👄👄👄 It wasn’t too much and it wasn’t too little as it was just right I got relaxed after the warm up and I feel so hono... See more

Company replied

Rated 5 out of 5 stars

BackHug is Great and so easy to use. Download BackHug app set up program to suit your own personal treatment, easily adjusted during session to speed/strength. I use BackHug most days for 30min i... See more

Rated 5 out of 5 stars

Very relaxing experience. Could make the settings higher or lower as needed for my comfort. Scanned my back for problem areas and adjusted it for each area around my spine. I think this is a great... See more

Rated 5 out of 5 stars

I found being part of a study to aid my symptoms from parkinsons led to my personal journey being more of a great benefit. Not for all but definitely 100% benefitting from my weekly sessions. Not f... See more

Company replied

Company details

  1. Medical Technology Manufacturer
  2. Physical Therapist

Written by the company

BackHug is a robot that fixes back aches in the office or in the comfort of your own home. Its 26 human-sized robotic fingers adapt to user's unique back shape to give them personalised treatment. For employers, there’s no admin but huge health benefits for the entire workforce. Staff book a session on App, lie down during their break and benefit from high-quality back therapy. Staff operate BackHug and have complete control over strength and other settings in real-time with the App. One BackHug in offices covers 100+ staff, reduces 1,000+ work days lost, and saves £million lost every year due to back aches. Developed by an engineer-turned-physio, manufactured in the UK, it’s the ultimate well-being solution for users in the home and employees in the offices. Visit the company website to find out more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

76 reviews

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Rated 5 out of 5 stars

10 /10 for Mybackhug

I used the Mybackhug massage machine and I can honestly say that it definitely helped with the tightness in my back and neck, The ease of use and the functions to change the setting were very simple to use.

I therefore would wholeheartedly recommend this product for people who have a sore back / neck.

September 24, 2019
Unprompted review
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Reply from BackHug

Thank you Iftakhar, great to hear that the tightness in your back and neck has reduced as well as being easy to use!

Kind regards,

Declan

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Rated 5 out of 5 stars

Absolutely sold on it!

It took me a couple minutes to get myself comfortable and in the right spot then it was amazing! I liked that I could control the pressure, especially in my neck as I like more pressure in that area. Suffering from chronic migraines leaves me with a tired and tense face, I could feel the muscles in my face relaxing from the neck movements and got up from the massage with absolutely no pain or tension. I love that you lie down on your back with legs up, it's a much more natural position than other massage chairs I've tried and I actually prefer it to lying on my front like for traditional massages.

September 5, 2019
Unprompted review
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Reply from BackHug

Thank you Mika! Agreed with you on the natural position of lying down and has a significant benefit.

We're thrilled that it has helped with your migraines.

Regards,

Declan

Rated 5 out of 5 stars

Weird at first - but really good!!…

It does feel a little strange to start with - and quite unlike a 'human' massage - but after a couple of minutes, I had completely settled into the experience and it's great.

I felt my whole body relax and go heavy, like when you get in bed after a long day. The 15 minutes flew by and I feel much more energised now.

I understand why it's called Back Hug - it feels like the 'fingers' of the machine are hugging the spine, moving the back around. Weird - but really good!

Definitely give it a go!

August 30, 2019
Unprompted review
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Reply from BackHug

Thanks Caroline - great to hear that you understand where the product is coming from with hugging the middle of the back!

Since your review, we've worked hard on our messaging and have stopped using the term massage all together since it can be misleading. Pressure-point therapy is much more accurate in this case.

Best wishes,

Declan

Rated 5 out of 5 stars

Wow!

I have received various forms of massage over more than 20 years, including some 'shiatsu massage chairs'. Mybackhug was quite unlike anything I have experienced. While the treatment was very subtle, I felt noticeably longer, and more upright, when I came off (a 30 minute session.) Being able to control the pressure, at various points on your back, was something really useful - as I could have stronger pressure in the second 15 minute session, once my back was loosened up. I also found the movement of the legs a fantastic addition - enabling a co-ordinated experience of relaxation of the neck, back and hips. I look forward to these machines being more readily available to the public - I would gladly use one several times each week! Thank you for the opportunity to experience Mybackhug.

August 5, 2019
Unprompted review
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Reply from BackHug

Hi Joette, we are delighted to hear that you found BackHug to be like no other.

We have spoken to many people with back pain who have tried every solution out there with little to no success. That is why we have created BackHug, to provide an effective solution for long-term back pain relief. It is great to know you had such an enjoyable experience and would come back for more.

You are very welcome and thank you for your review!

Rated 5 out of 5 stars

Well designed, user friendly and enables well-being for all levels!

MyBackHug is beautifully and elegantly designed, extremely user friendly and provides a very unique experience compared to the rest of the products on the market. The main beauty of MyBackHug is that it helps amplify a culture focused and human centric organisation, allowing employees from all stages and levels to enjoy well-being at the workplace.

July 22, 2019
Unprompted review
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Reply from BackHug

Hi Moh, thank you sincerely for your detailed feedback.

We are delighted to hear that you find the design and function so pleasing and that like us we believe it produces a unique and beneficial experience to those who use it. Equally pleasing is that you find it benefits and enhances your business culture to bring holistic well-being to the workplace as this is something which is close to our own hearts.

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Rated 5 out of 5 stars

Awesome massage

I had a chance to try the free myBackHug massage. I am very interested of massage therapy because of my back pain and get it on a regular basis. This was different from the traditional massage, which has only temporal effect usually. It has a fundamental and longer-lasting effect, possibly because it give pressure on the spine itself directly. Even the day after the trial, my body felt refreshed. I was told that it is only 3 pound for 10 min therapy. I think it is very reasonable price. If it is nearby at my workplace, I definitely use it every week.

July 9, 2019
Unprompted review
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Reply from BackHug

Hi Jungik, thank you for trying BackHug, we are glad we could be of help to you.

You are correct! BackHug aims to achieve long-term back relief and is best achieved with regular weekly use. BackHug doesn't put pressure on the spine itself but does stretch out the muscles around the spine which helps relieve the tension and pain.

Rated 5 out of 5 stars

This back hug was awesome

This back hug was awesome! I’m not just saying that, or perhaps I should say that it was “ahhsome” because I certainly let’s out a few “aaahhhh”s while using it. This device does what most massage chairs, and similar such devices, attempt to do. As a practitioner of acupressure I appreciated the ability of the Mybackhug to get into the meridian points just distal to the spine, particularly in the full side to side setting. I do think a breathing prompt would be a great addition and maybe even one more neck point, yet the leg pad allowed me to move up and down slightly and just enough to micro adjust my position if so desired. An amazing upgrade that may just be a little beyond possible, but would be ridiculously fantastic would be to add microvribrations to the points or even the entire back! Lofty and uneccessary thinking, yet perhaps Mybackhug2.0 could already be in the works. Thanks again for a,great relief for my travel stressed back. I want one in my house!

July 3, 2019
Unprompted review
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Reply from BackHug

Hi Zachar, wow! That's amazing to read such a positive review.

Although massage chairs can be fun and an enjoyable experience, they aren't as effective as BackHug. BackHug has been specially created to target areas in the back which help relieve tension and pain.

Thank you for your feedback, we take it very seriously as we are always looking to improve customer experiences with our devices.

Rated 5 out of 5 stars

BackHug does a great job!

BackHug does a great job! 
I got my massage during one of the BackHug events. The machine was inside a cubicle, which makes a big difference, adding to the comfort of the experience. 
After only 10min of massage I can feel a great difference in my back. 
Keep up the good work!

June 26, 2019
Unprompted review
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Reply from BackHug

Hi Judyta, thank you for your positive feedback. We aim to make the device as comfortable as possible to put users at ease during their sessions.

We are happy to hear you felt results after only 10 minutes!

Rated 5 out of 5 stars

It feels like it releases endorphin…

It feels like it releases endorphin which enhances my mood and relaxation.
I fell asleep during the treatment.
It targets acupuncture points in my back spine so immediately I can feel that it is effective
Strongly recommended!

June 18, 2019
Unprompted review
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Reply from BackHug

Hi Soonju, that is amazing that you felt such benefits from BackHug! BackHug does wonders to the back and neck which can be very soothing.

Thank you so much for your recommendation- it means a lot to us!

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Rated 5 out of 5 stars

BackHug highly recommend

I have just had my first BackHug session. Brilliant! The cubicle provides a relaxing, private space. I felt totally relaxed and refreshed after only 15 minutes. The tightness in my shoulders eased significantly.

June 18, 2019
Unprompted review
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Reply from BackHug

Hi Judy, that's great to hear that your first session went well, hopefully you will come back for more!

Our in person sessions are great to try BackHug out and see if it is something you'd be interested in using long-term.

Rated 4 out of 5 stars

After a few minutes of being settled…

After a few minutes of being settled into the MyBackHug you can feel it doing its job. Weldone guys.

June 18, 2019
Unprompted review
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Reply from BackHug

Hi George, thank you for your praise. BackHug can feel awkward and uncomfortable at first, but once you get used to the feeling and ease into the device, you can start to feel the magic happen!

Rated 5 out of 5 stars

Very relaxing!

Very relaxing!

The time flew by, and by the end of the session I was feeling much less tense.

June 18, 2019
Unprompted review
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Reply from BackHug

Hi Edd, BackHug is indeed very relaxing, our team find themselves falling asleep at the end of the sessions too!

We aim to give the user the most enjoyable experience while relieving tension in the back so we are glad to hear that BackHug worked well for you.

Rated 5 out of 5 stars

Backhug

Gives an excellent back massage.

June 12, 2019
Unprompted review
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Reply from BackHug

Hi Mark, thank you for your review, that's great to hear that you have found BackHug beneficial.

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Rated 5 out of 5 stars

Relieving tension at work

I've used BackHug in lunch breaks which has been perfect for relieving any tension. Although I have no present back or neck issues, I found a lunch time massage on BackHug was perfect for retuning to my desk feeling relaxed and revived.

June 7, 2019
Unprompted review
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Reply from BackHug

Hi Gillian, using BackHug on your lunch breaks is an excellent way to implement BackHug into your daily routine and gain the most benefits from the device, even without any back pains!

We are happy to hear you had an enjoyable experience with BackHug.

Rated 4 out of 5 stars

Positive.

I found Mybackhug relaxing. The aches and pains in my back where noticeably reduced after one treatment. I felt that regular use of Mybackhug would have a very positive effect.

June 5, 2019
Unprompted review
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Reply from BackHug

Hi Sophie, thank you for your review. We am very glad to hear that you have seen positive results from using BackHug. BackHug definitely gives best results when used regularly and incorporated into your daily routine!

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