good communication and prompt delivery. Not 5 star as some breakages. No doubt down to my packaging but the boxes were pretty banged up when they arrived. Booking was super simple and pick up and deli... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Great pickup and delivery as always! This is my third or fourth time using MyBaggage and I’m so impressed with the pickup, delivery and speed of turn around. The issue I would address which is not a... See more
I’ve used My Baggage 3 times now. NZ to UK; Norway to NZ; UK-UK. Very time, collected when said, delivered fast and efficiently. Bag always in perfect condition. No dramas at all. With on line custo... See more
From booking to bag delivery, everything went to plan. Was advised that there would be a customs fee which was notified by FedEx when the bag was at customs. Paid this promptly and received confirmat... See more
Company details
About My Baggage
Written by the company
My Baggage are Experts at Shipping Luggage around the World. We make worldwide luggage delivery convenient for Students, Businesses, Holidaymakers, the Forces and Seasonaires. We have 1,000+ routes worldwide with online tracking and sms/email alerts to keep you update each step of the way.
You can use our removal services to send your items worldwide quickly and with online tracking each step of the way. We ship to over 1,000 Routes from UK, USA, and Ireland.
MY BAGGAGE
Written by the company
- EXCELLENT CUSTOMER SUPPORT
- We are here for you. If you have a question or need any help we offer phone, email and live chat support. We also provide full online tracking so you can see your item each step of the way.
- LUGGAGE SHIPPING EXPERTS
- My Baggage are experts at sending personal effects around the Worldwide. We have 10 years experience specialising in shipping personal belongings. We ship for students, expats, holidaymakers, businesses and many more. Take advantage of our great prices and fantastic service.
- VALUE FOR MONEY
- We offer some of the lowest personal shipping rates in the World and offer best price guarantee on most of our routes. Send your belongings with My Baggage and save £££.
Best Price Guarantee
Great Prices, Fast Service and Dedicated Customer Service
On many of our routes we offer a Best Price Guarantee. So you know you are getting the best price for shipping your luggage. We display this on our quote page for applicable routes. When next heading away on holiday or relocating abroad why not take advantage of our low prices and fantastic service?
Contact info
85 Sydenham Road, BT3 9DJ, Belfast, United Kingdom
- 0333 444 0014
- info@mybaggage.com
- mybaggage.com
4.4
Excellent
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Second experience with My Baggage
This is my second experience shipping baggage to US from overseas using My Baggage and I would recommend the service. Communication was good and bag arrived safely and within the stated delivery time frame.
June 15, 2026
Longtime Satisfied Customer
As always, my experience with My Baggage was top-notch. On time pick up, delivery, and plenty of updates along the way. Thank you!
June 15, 2026
My baggage arrived undamaged and much…
My baggage arrived undamaged and much more quickly than I expected, Thank you for a great job!
Sharon Perkins Bailey
USA
June 15, 2026
Delivery to spain
Quick and easy booking process. Both items arrived on time. Would recommend
June 5, 2026
Unprompted review
I have had a positive experience so…
I have had a positive experience so far. The only downside I picked up is that the drivers do not call when they are either about to pick up or deliver your bags.
June 15, 2026
Reply from My Baggage
Hi Stephanie, thank you for your review and for using My Baggage.
We’re pleased to hear that you had a positive experience and that your shipment was collected and delivered safely and on time.
We appreciate your feedback regarding advance calls from drivers. Drivers are not guaranteed to call before collection or delivery, as they must prioritise safety while driving and may be unable to make contact during their route.
We understand that an advance call can be helpful, and we appreciate you taking the time to share your experience. We hope to assist you with another shipment in the future.
If you need anything else, please let us know. Our customer service team is available via email, phone, and live chat.
The service was super fast and smooth…
The service was super fast and smooth from collection to delivery, definitely recommend it !
June 13, 2026
Post Service care was good
I initially gave a 1-star review as they did not pick up on the day selected. Boxes arrived broken and damaged. But My Baggage followed up and offered to to act on the feedback, so am updating the rating accordingly. Customer Service was really good.
June 13, 2026
Reply from My Baggage
Hi Dixita, thank you for your review and for using My Baggage. We can see you booked for a shipment of 6 boxes to be shipped from Northern Ireland to England on the 8th of June.
The courier confirmed that on the 8th of June at 10:12AM the collection was attempted and they were advised by the reception that there was nothing to collect. This was rebooked for the next day and was collected without issue. All items were delivered on the 11th of June which was within the original estimate had the item been collected on the original date.
Your review is the first you have made us aware of any damage, our team will be in touch with you regarding this. Please take any photo of both the damage and the packaging used to allow us to investigate this for you. It is very rare for any items to be damaged especially if they are well packaged and protected for transit inside a courier network. My Baggage does have compensation available as per our Terms and Conditions and we're happy to look into this for you.
If you need anything else, please let us know. Our customer service team is available via email and phone at www.mybaggage.com/contact.
Completely amazing
Completely amazing - easy - no fuss - not complicated - they told me what to do and how to do it - and not expensive - a huge huge thank you x x x x
June 14, 2026
Easy to arrange
Easy to arrange. Pick up and delivery efficient. So glad to have found out about your service as would find travelling with a heavy suitcase almost impossible.
Thank you My Baggage.
June 14, 2026
Easy to arrange, smooth pick up and delivery
Easy to arrange and no issues with pick up or delivery
June 14, 2026
When luggage was delayed a day the…
When luggage was delayed a day the customer service in tracking was excellent and helpful
June 14, 2026
Several days ago (after the good were…
Several days ago (after the good were delivered)
I sent an extensive (and positive) review to the Trustpilot site. Please, check it.
Best regards.
M. Dickmann
June 14, 2026
Moving a large package
Turned up on time in Washington DC, collected the package - artworks - and delivered them to the UK ahead of schedule. no fuss and no worries.
June 9, 2026
Everything was in order until I…
Everything was in order until I requested for an early pick up, which they agreed, but still picked it up 2 hours later.
June 1, 2026
Good service with a few hiccups…
They picked up the boxes in Virginia on the day promised. The boxes cleared customs with no problems This may sound petty but they delivered the boxes a day early at the last possible promised time. So I had to change my plans that day to wait for the delivery. The other issue I had was they roped me in with an introductory price that soon went up by 30%.
June 13, 2026
Delivery came intact
Delivery came intact. No faults, items remained in original conditions.
June 13, 2026
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