MyBedFrames Reviews 

307
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the online ordering process is simple and straightforward, while professional delivery teams are remarkably helpful when carrying heavy boxes directly into rooms. Buyers are consistently very pleased with all their purchases, describing the furniture as exceptionally solid, attractive, comfortable, and offering wonderful value for money. People also point out that the customer support staff is extremely knowledgeable and quick to resolve any questions or issues. Some reviewers were not happy with receiving items that had missing components, minor surface damages, or unexpected manufacturing inconsistencies upon delivery.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great selection, excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that orders arrive quickly and on schedule... See more

Quality

People report positive experiences with quality, highlighting that the items are very well made, sturdy, and... See more

Service

Clients share satisfaction regarding the exceptional service, highlighting helpful and supportive staff along... See more

Order

Customers had positive experiences with order, highlighting that the process is straightforward and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely first class service all the way. I spoke with Louie regarding the order and he was so helpful, knowledgeable and understanding. Delivery was speedy and communication good.Bed base is great,... See more

Company replied

Rated 5 out of 5 stars

Ordered a divan bed from My Bed Frames we were notified straight away it was 10 days delivery. The divan turned up exactly on time and the delivery driver was very kind and helpful. Unfortunately it... See more

Company replied

Rated 5 out of 5 stars

Very pleased with our bed purchase. Communication re delivery was excellent and we received it without any hassles. The bed is lovely, and was a great price. We dod have a query about something and t... See more

Company replied

Rated 5 out of 5 stars

Ordered the EDWARD BED FRAME Thursday evening and it was delivered on Monday! Unfortunately, the Finial knobs were missing from the packaging. I contacted MY BED FRAME and spoke to Nadia and after apo... See more

Company replied


Company details

  1. Bed Shop

Written by the company

We offer a huge selection of cheap bed frames, bedsteads, divan bases, mattresses and sofa bed mattresses, saving you up to 60% off the RRPs of many of the products in our range.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(307)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experiance

Great selection of bed to choose from my daughter picked the Rosa fabric double bed. There was great communication throughout and the delivery company was fantastic. I have used twice now and will use again.

August 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent quality bed came in 2 days

Excellent quality bed came in 2 days. Easy assembly

October 1, 2026
Unprompted review
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Reply from MyBedFrames

Thankyou so much for the review, so glad you were impressed with the speed of the order and of course the ease and quality of the bedframe! thanks again for the 5 stars!

Rated 1 out of 5 stars

Avoid- cheap quality materials and labour

Ordered a divan bed base and headboard, and the quality upon arrival was shockingly poor. The frame was completely uneven on top (the metal frame wouldn't sit flat across the surface), and the overall joinery and manufacturing tolerances were unacceptable for a brand-new item.
While customer service did agree to a full refund once I provided photos, it’s incredibly frustrating that I now have to lug heavy furniture downstairs myself and wait over a week for collection, followed by even more waiting for my money to be returned. Disappointing experience all around.

October 27, 2026
Unprompted review
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Reply from MyBedFrames

We’re truly sorry to hear about your disappointing experience with the quality of your divan bed base and headboard. This is certainly not the standard we expect from our products, and we completely understand your frustration with the inconvenience caused.

Please be assured that we have made our production team aware of the issues you’ve experienced so that these can be addressed and help prevent similar problems in the future.

We’re glad to hear that the collection has been booked in as requested, and we apologise for the inconvenience of having to wait for the collection and refund to be processed.

Thank you for bringing this to our attention, and once again, please accept our sincere apologies for the disappointment caused.

Rated 5 out of 5 stars

Quick delivery

Quick delivery, goods were well packaged to avoid any damage and great product

October 3, 2026
Unprompted review
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Reply from MyBedFrames

thanks for the review, that's great news, so pleased to see how happy you were with your order and of course the service and delivery also, thanks again for the 5 stars!

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Rated 5 out of 5 stars

Easy to order

Easy to order. Helpful staff in office who answered our queries simply and effectively. Especially grateful to the two man delivery team who worked very hard to bring our very heavy sofa bed a long distance to our garden room. We could not have done it ourselves! Thanks much for that help.
Sofa bed is fine and everything we wanted.
Thanks so much to all concerned.

July 20, 2026
Unprompted review
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Reply from MyBedFrames

many thanks for the review, so glad you were happy with all aspects from the team on the phones to our wonderful delivery crew who sometimes go unnoticed!! Most importantly I'm delighted to hear how happy you are with the sofa bed! Thanks for the 5 stars and hope the garden room is now looking complete!

Rated 5 out of 5 stars

Fantastic customer service with a…

Fantastic customer service with a prompt and helpful response to my queries which helped me to attach a headboard by myself.

August 1, 2026
Unprompted review
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Reply from MyBedFrames

Thank you for taking the time to write a review. We are so pleased you found our customer service fantastic.

Rated 5 out of 5 stars

Second purchase

Second purchase, great bed, easy company to work with. Already recommended to a family member.

July 14, 2026
Unprompted review
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Reply from MyBedFrames

Thank you for your review. We are so pleased that you purchased again and recommended our company to a family member.

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Rated 5 out of 5 stars

We purchased two single bed frames from…

We purchased two single bed frames from My Bed Frames.
It was refreshing to deal with a company that care about customer service.
The frames are in one of our holiday lets and they are as good today as the day that they were delivered.
10/10 product
10/10 service received.
Thank you.

August 18, 2026
Unprompted review
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Reply from MyBedFrames

Thank you for your review. We are so pleased that you found our customer service good and the bedframes excellent.

Rated 2 out of 5 stars

The delivery was scheduled for the…

The delivery was scheduled for the weekend and I received confirmation of delivery date however randomly it arrived early on a day I wasn’t it expecting it. I was at work and it was left outside my door. My neighbours had to carry it into their house as they saw it left outside.

The sofa bed itself is ok , I thought it would be the size for two people but really it is a small double size for one. It is also too small lengthwise, especially for a man!

October 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company.

Ordering and delivery were straightforward and efficient. We are very pleased with the workmanship and excellent quality of the bedframe. It was easy and quick to assemble. Would definitely recommend this company.

July 7, 2026
Unprompted review
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Reply from MyBedFrames

Thank you for your review. We are glad that you found the bedframe to be quick and easy to assemble. We are pleased that you will recommend our company.

Rated 5 out of 5 stars

Bought a new mattress for a sofa bed

Bought a new mattress for a sofa bed. Helpful website for the purchase. Excellent service throughout and mattress is a perfect fit. Thank you

June 30, 2026
Unprompted review
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Reply from MyBedFrames

Thank you for your review. We are pleased that you found the sofa bed mattress to be a perfect fit and our service excellent.

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Rated 5 out of 5 stars

Great service

Great service one of the units was slightly damaged , no messing about complete change of unit no fuss no argument and they look incredible really solid , HIGHLY RECOMMEND

September 29, 2026
Unprompted review
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Reply from MyBedFrames

Many thanks for the review and of course for your patience while the initial issue was corrected, its frustrating when it doesn't arrive as it should first time around and amazing to see that we still managed to get a 5 star review from an order when something arrived damaged and this was swapped to look as we all wanted it to! Hope you enjoy your Seville furniture and i completely agree they are lovely items!

Rated 5 out of 5 stars

Very happy with my purchase of a double…

Very happy with my purchase of a double bed and side tables. Nice quality and easy to assemble. Perfect for a guest bedroom

July 23, 2026
Unprompted review
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Reply from MyBedFrames

thanks so much for the review and lovely to see how happy you are with the bedroom furniture! thanks again for the 5 stars!

Rated 4 out of 5 stars

Satisfaction Assured!

After buying an orthopaedic mattress for our double bed, my wife, who is almost completely immobile, found the bed too high to climb into. We were told we needed a slimline divan-set which would lower the mattress height by about 6 inches. We found online MyBedFrames provides such a product. Delivery was prompt and convenient, and sensible packaging assured its high quality was retained. The product came with its own detachable feet which limits damage to the carpet for when we might rearrange the bedroom furniture. Having had the divan-set for several months now, we’re entirely satisfied with it and are enjoying excellent sleep.

September 23, 2026
Unprompted review
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Reply from MyBedFrames

thankyou so much for this lovely review, be nice to know what we could have done to achieve a 5 star after this glowing review :) Really appreciate your feedback!

Rated 1 out of 5 stars

Horrendous

Horrendous, the bed makes a noise every time I move, creaking and squealing and the waking up when the noise is present.

August 1, 2026
Unprompted review
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Reply from MyBedFrames

sorry to hear this, i can see the bedframe was ordered in June and this is the first we've heard form you there is an issue, i have sent an email to you asking for videos and i'm sure we'll be able to sort this, look forward to your email and getting this corrected for you!

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Rated 5 out of 5 stars

I received the Croxley ottoman rattan…

I received the Croxley ottoman rattan bed and it was easy to assemble and really good quality! The delivery was smooth and quick! Recommend this company.

July 23, 2026
Unprompted review
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Reply from MyBedFrames

Lovely to see this and thanks for the review, glad you were happy with all aspects of the ordering and delivering process and most importantly with how lovely the Croxley Ottoman is! Thanks again for the 5 stars!

Rated 5 out of 5 stars

The quality of the bed

The quality of the bed, 4 drawer divan and headboard was very high and the initial over the phone advice and support my My Bed Frames equally valuable. I got away with it but I should have paid the extra for having the base and headboard assembly, the articles are heavy and need to be alligned exactly. That is the only thing I would change.

September 18, 2026
Unprompted review
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Reply from MyBedFrames

Thank you for your review. We are pleased that you found the bed base and headboard to be very high quality and that our advice over the telephone was good.

Rated 5 out of 5 stars

I was MORE than pleased with the bed,it…Perfect Purchase

I was MORE than pleased with the bed,it is very well made, it was straightforward to buy ( I wouldn't normally buy furniture on line) but I'm more than pleased I did. Strong, attractive, comfortable . Thoroughly recommend the product and company

September 16, 2026
Unprompted review
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Reply from MyBedFrames

Thank you for your review. We are so pleased that you will recommend the product and our company.

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