My daughter in law ordered lobster Mac and cheese. The crust was burned and there was barely any lobster in it. When I mentioned it to the staff she brought back a thimble full of lobster. Really if... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered shoes, unfortunately I got the size wrong but they were beautiful, exactly as advertised. They arrived on time. I had communication many times with the Merchant, each time very successful,... See more
Company replied
Placed order through Wowcher and I'm still waiting. I've e mailed and they did respond saying it's lost in transit and they would send another but I'm still waiting! Update on order. Received a reply... See more
Company replied
Bought a costume dress and shoes via Pigsback for my daughter. They both came in separate deliveries which was fine and quick enough considering the current situation. The dress was as described and p... See more
Company replied
Company details
Written by the company
Coin Win Express: Hold The Spin is a train-themed online slot from Gamzix, featuring a distinctive 3-5-3 reel layout, 45 ways to win and medium-volatility gameplay. The game combines traditional fruit machine symbols with golden coins, locomotives and interactive bonus mechanics. Its signature Hold The Spin feature introduces respins where special Train symbols collect, double or boost Coin values. Players can also encounter the Heap of Gold feature and four fixed jackpot levels: Mini, Minor, Major and Grand. With a standard RTP of 96% and maximum win potential of 5,000x the stake, Coin Win Express: Hold The Spin offers Canadian slot enthusiasts a distinctive railway-inspired gaming experience, subject to local availability.
Contact info
3.4
Average
224 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Although goods were faulty the company…
Although goods were faulty the company arranged a full refund
July 15, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hi June
Thank you for your review we are sorry to her that your goods from us were faulty but we are happy to her that we were able to sort a refund out for you.
If you need anything else just drop us any e-mail as we are all ways happy to help.
Kind regards
Help and Support
www.myblufish.com
Advertisement
Highly recommenced company!!
I can’t praise this company enough. I contacted them to return an order for a refund. They replied extremely quickly & professionally. Refunded my order without any problems at all. A pleasure to deal with. Totally, 100% recommend to others.
July 5, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Elisabeth
Thank you for your review.
We are real happy to hear that we were able to help you.
If you need anything else just get back in touch as we are always happy to help
Kind regards
Help and Support
www.myblufish.com
I had purchased a wowcher voucher and…
I had purchased a wowcher voucher and the item on arrival was not was I expected. I wrote to the Blu Fish and their customer services team responded within minutes and agreed to refund me the cost. I donated the item to charity. I appreciated their efficiency and pride in ensuring customer satisfaction was retained. I remain a customer !!
July 4, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Elena
Thank you for your review
We are very happy that we were able to help you out.
If you need us for anything else just drop us any e-mail to Support@myblufish.com as were are always hear to help
Kind regards
Help and Support
www.myblufish.com
A great company have I had a wee…
A great company have I had a wee problem they sorted it out straight away .
July 4, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
We are real happy to her that we were able to help you and that you are happy
Have a great day
Regards
MYBLUFISH Customer Service Team
Brilliant customer service
Brilliant customer service. Please keep it up. Anyone wanting to buy anything from this company do not hesitate, purchase with confidence
July 4, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Amina
We are real happy to her that we were able to help you and that you are happy
Have a great day
Regards
MYBLUFISH Customer Service Team
Advertisement
Excellent customer service
I am very satisfied how well they handled my case, my dress got lost in transit but they were happy to send me another one. Within a week I got my replacement.
Thanks
June 25, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Shaheen
Thank yo for your review .
We are sorry to hear that your dress form us was lost in transit it is very rare that this happens with our order's
But it is good to hear that our Customer Service Team got a replacement order out to you within a week.
If you need anything from us again just get in touch as we are always happy to help.
Regards
MYBLUFISH Customer Service Team
Excellent customer service from this…
Excellent customer service from this company , wasn't happy with my item, they refunded me within 4 day(including the weekend)& said not to bother returning the product, all companies should be this prompt...well done
June 24, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Trudy
Thank you for your review and we are sorry to hear that you did not like the product you got from us
But we are happy yo hear that we got everything sorted out for you with a refund.
We are always hear to help so if you need us again just get in touch.
Regards
MYBLUFISH Customer Service Team
I purchased a product from MyBlufish…
I purchased a product from MyBlufish which I didn't like, I got in touch with them & they responded to my issue in minutes, Offering a full refund with no hassle, I would definitely deal with this company again.
June 24, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Paul
Thank you for your review and we are sorry to hear that you did not like the product you got from us
But we are happy yo hear that we got everything sorted out for you with a refund.
We are always hear to help so if you need us again just get in touch.
Regards
MYBLUFISH Customer Service Team
Brilliant customer service
I’d ordered a Blu Fish product through wowcher that hadn’t arrived. When I contacted wowcher they were very unhelpful but blu fish got involved and quickly found out it had been dispatched from wowcher and forwarded proof to wowcher for me so I could try and sort out and resolve. I’d been trying for while myself with no success and within week of contacting Blu Fish it was sorted and delivered. Would definitely just go direct from now on as I was impressed they’d taken the time to help me.
June 21, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Rachel
Thank you for your review
We are very happy that we were able to help you out.
If you need us for anything else just drop us any e-mail to Support@myblufish.com as were are always hear to help
Kind regards
Help and Support
www.myblufish.com
Advertisement
I complained about damaged goods this…
I complained about damaged goods this morning. Complained to Wowcher. Received an almost immediate reply and the team also complained to the merchant on my behalf. They have contacted me immediately and have sent out a replacement. I have rated this review as a 3, however, I shall increase this when replacement goods are received in good order.
I cannot fault the service received today, fingers crossed ....
June 20, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Colleen
Thank you for the review
We are sorry to hear that you have received damaged goods from us this has been feed back to our team.
We are happy to hear that we were able to get things sorted out and send you out a replacement.
If you have any problem with your replacement just e-mail us at support@myblufish.com and we will be more than happy to help you.
Regards
MYBLUFISH Customer Service Team
I received my order sent it straight…
I received my order sent it straight back, shocking more than disappointing, really poor poor quality, Still waiting for my refund .
June 19, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Anna
We are sorry to hear that you were unhappy with your item and that you sent it straight back too us we will feed this back to our team.
So we can look into this and get everything sorted out can you e-mail us on support@myblufish.com as our customer service team are always happy to help
Our customer service team work 9 to 5 Monday to Friday.
We look forward to hearing from you
Kind regards
Myblufish CS Team
Excellent and very prompt customer…
Excellent and very prompt customer service. Great communications. Very efficient & friendly company to deal with.
June 5, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
Thank you for your review
We are very happy that we were able to help you out.
If you need us for anything else just drop us any e-mail as were are always hear to help
Kind regards
Help and Support
www.myblufish.com
Good customer service
I ordered two items which were nice items but not suitable for me .I contacted customer services and within a couple of minutes they got back to me and resolved my query .Very happy !!
May 29, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Jean
Thank you for your review
We always aim to give our customer the best service we can and we are happy to hear that we were able to sort out your query for you
If you need anything else from us just get back in touch as we are more than happy to help.
Kind regards
Help and Support
www.myblufish.com
Advertisement
My rhinestone sandals broke on first…
My rhinestone sandals broke on first wear. I emailed to say how unhappy I was, received a reply within minutes to offer replacement.
May take 12 days to arrive so may be to late for my holiday.
4 stars at moment. May update if replacement pair stay intact!
May 28, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Tina
Thank you for your review.
We are sorry to hear that your new sandals from us broke and that you are not able to take them on holiday.
We are gland we were able to get a replacement order sent out too you and finger's crossed it get's to you before you go on holiday as we aim to get our order's out as fast as we can
If you do have any more problems with order's form us just get back in touch as we are always happy to help and we hope you have a nice holiday.
Regards
MYBLUFISH Customer Service Team
I had a problem with my order not…
I had a problem with my order not arriving when it was supposed to,I emailed Blufish and they resolved it straight away
May 17, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Caroline
Thank you for your review
We are very happy that we were able to help you out.
If you need us for anything else just drop us any e-mail as were are always hear to help
Kind regards
Help and Support
www.myblufish.com
Fantastic customer service
I purchased an item which I wasn't happy with but was totally impressed by the way customer services dealt with it. They agreed a refund without any dispute and didn't even request the item to be returned. Would have no hesitation in purchasing from them in the future
May 17, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Julie
Thank you for your review
We always aim to give our customer the best service we can
If you need anything else from us just get back in touch as we are more than happy to help.
Kind regards
Help and Support
www.myblufish.com
I purchased a swim suit that was…
I purchased a swim suit that was supposed to be for larger women, 14 plus sizes, I checked out the sizing chart, and I am usually a 16 normal sizing in swimsuits, so according to their sizing I looked like a size 16. (In the large sizing the size 14 can be large on me). The bathing suit was lovely but it would have been a size 10-12..I gave it to my friend looks great on her....definitely incorrect sizing...sad
May 10, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Lynn
We are sorry to hear that the swim suit your order from us was the wrong size.
We have tried to find your order on our systems with the information you have give us on hear but we have not been able to.
If you can touch with on support@myblufish.com will be more than happy to look it to ways we can help you out and get this issue sorted out as we want to make sure all our customs are happy when then order from us
Look forward to hearing back form you
Regards
MYBLUFISH Customer Service Team
Advertisement
Swift service
Item never received from original order, very quick response to email enquiry and replacement on its way!
May 10, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey Will
Thank you for your review
We are sorry you did not get your original order but we were happy we were able to sort a replacement for you.
If you need to get in touch with us for anything just email us as we are always happy to help
Kind regards
Help and Support
www.myblufish.com
Great service!
April 30, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
Thank you for the review.
We always aim to give our customer great service
If you need anything else just get back in touch with us
All the best
Help and Support
www.myblufish.com
Customer Services
I work in customer services and I have to say it’s nice to know that I got as good as service I show my customers in my role. Thank you
April 25, 2019
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
Thank you for your review.
We always aim to give our customer the best customer services we can and we are always happy to help in anyway we can
Kind regards
Help and Support
www.myblufish.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.