My daughter in law ordered lobster Mac and cheese. The crust was burned and there was barely any lobster in it. When I mentioned it to the staff she brought back a thimble full of lobster. Really if... See more
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I ordered shoes, unfortunately I got the size wrong but they were beautiful, exactly as advertised. They arrived on time. I had communication many times with the Merchant, each time very successful,... See more
Company replied
Placed order through Wowcher and I'm still waiting. I've e mailed and they did respond saying it's lost in transit and they would send another but I'm still waiting! Update on order. Received a reply... See more
Company replied
Bought a costume dress and shoes via Pigsback for my daughter. They both came in separate deliveries which was fine and quick enough considering the current situation. The dress was as described and p... See more
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Company details
Written by the company
Coin Win Express: Hold The Spin is a train-themed online slot from Gamzix, featuring a distinctive 3-5-3 reel layout, 45 ways to win and medium-volatility gameplay. The game combines traditional fruit machine symbols with golden coins, locomotives and interactive bonus mechanics. Its signature Hold The Spin feature introduces respins where special Train symbols collect, double or boost Coin values. Players can also encounter the Heap of Gold feature and four fixed jackpot levels: Mini, Minor, Major and Grand. With a standard RTP of 96% and maximum win potential of 5,000x the stake, Coin Win Express: Hold The Spin offers Canadian slot enthusiasts a distinctive railway-inspired gaming experience, subject to local availability.
Contact info
3.4
Average
224 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Poor quality
Ordered dress, dress very poor quality material, lots of hanging threads, broken zip and dress at least two sizes too small. Very disappointed. Have been unable to reach company. Dont use this company.
May 16, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
We are sorry to hear you are unhappy with the quality of the item you’ve got from us.
Whenever a customer isn’t happy with the quality we always ask them to get in contact with our customer service team as there are many ways they are able to help you.
If you’ve not already got in contact with the customer service team their email address is Support@myblufish.com
Again we are sorry you were happy with the product from us.
Regards
MYBLUFISH Customer Service Team
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Still waiting for sandals ordered…
Still waiting for sandals ordered 15/4/20 had a delay date fron 28/4/20 to 6/05/20 now its the 16/5/20 and no reply to two emails and no sandals..order no 33841487
Wowcher code Code: 9NTRQQ-NR9XFX Please can you at least reply to this appeal to an update on my order.Has it been dispatched can l expect it to ever arrive.
Thank you L Smith
May 16, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
Thank you for your review and we are sorry to hear you’ve not had your order from us.
Due to current world events, there has been a delay with some orders being shipped but please be assured all orders have been shipped
Many Thanks
CS Team
Awful customer service
Awful customer service. Ordered a product over a month ago off of wowcher and have been waiting too long. Estimated delivery 5th May and still not arrived. Company also not replying to emails. Don’t use!
May 15, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
Thank you for your review and we are sorry to hear you’ve not had your order from us.
Due to current world events, there has been a delay with some orders being shipped but please be assured all orders have been shipped
Our customer service team answers all emails that are sent to them however unfortunately sometimes our emails end up in the junk or spam folders when we reply to you.
If you have a check in the junk or spam folders and there is no email from us then please get back in contact with us as we want to resolve this matter.
Many Thanks
CS Team
Need to send my dress back as it's way…
Need to send my dress back as it's way too small, emailed several times but no reply?
May 15, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
We are sorry to hear that you want to send your item back to us
Our customer service team answers all emails that are sent to them however unfortunately sometimes our emails end up in the junk or spam folders when we reply to you.
If you have a check in the junk or spam folders and there is no email from us then please get back in contact with us as we want to resolve this matter.
Many Thanks
CS Team
Unfortunately not received my order
Unfortunately not received my order, or any response to my emails. Ordered through Wowcher, will not be using either company again. The dress I ordered was for my nieces birthday, so I ended up not giving her a present.
Disgusted with their lack of contact.
May 15, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
Thank you for your review and we are sorry to hear you’ve not had your order from us.
Due to current world events, there has been a delay with some orders being shipped but please be assured all orders have been shipped
If you get in touch with our customer service team they will be more than happy to go into more details about where your order is.
Regards
MYBLUFISH Customer Service Team
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I cannot get in touch with them at all
I cannot get in touch with them at all. I have not received my swimsuit due to arrive by 6th May. My order number is 33894430.My reference number is 05867302. I would love to have some help as to how I can get in contact with Blufish.
May 14, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
Thank you for your review and we are sorry to hear you’ve not had your order from us.
Due to current world events, there has been a delay with some orders being shipped but please be assured all orders have been shipped
If you’ve not already got in contact with the customer service team their email address is Support@myblufish.com
Many Thanks
CS Team
Non receipt of order made on 22/4/20
Hi I ordered a waterproof XL parasol cover via living social on 22/4/20 and received a status update stating estimated delivery date on or before 5/5/20. To date I have received nothing! Please advise when item will be delivered.
May 12, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
Thank you for your review and we are sorry to hear you’ve not had your order from us.
Due to current world events, there has been a delay with some orders being shipped but please be assured all orders have been shipped
If you get in touch with our customer service team they will be more than happy to go into more details about where your order is.
Regards
MYBLUFISH Customer Service Team
where is my necklace
I’m only giving yourselves 1 star because I would like to know where my necklace is? Yes I understand about the virus but this is the second necklace I have purchased from Wowcher via yourselves and would like to know if I’m ever going to receive it? This item was purchased on 20th April 2020 item 38443391 Your order of '(CC19091073-1) SILVER: A photo locket necklace' from Blu Fish has a status update: Delivered On or Before 05/05/2020 Wowcher code is A7RQTQ-SMEUUS and order code is 33934415 please reply to my review if you have not sent the necklace then please can you do so or refund my money
May 12, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
Thank you for your review and we are sorry to hear you’ve not had your order from us.
Due to current world events, there has been a delay with some orders being shipped but please be assured all orders have been shipped
If you get in touch with our customer service team they will be more than happy to go into more details about where your order is.
Regards
MYBLUFISH Customer Service Team
I ordered the two piece striped…
I ordered the two piece striped tracksuit through wowcher and it arrived today - suffice to say I wish I had read the reviews in the actual quality which I am so dissatisfied with! It this thin and flimsy when I was expected sweatshirt type thickness!
I went into Wowcher to return it only to find that once they notify the supplier the return address is in fact in Hong Kong!! So a tracksuit that costs £12 plus £3.95 postage (posted from a distribution centre in Cardiff) will cost me another £6.45 postage to return! Maybe that’s what they rely on people but bothering! Will not be using again!!!!
May 11, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Dear JL
Thank you for your review and we are sorry to hear you are unhappy with your order from us.
Any email sent to our customer service team is responded to however unfortunately during busy times there may be a little wait for a reply
Our customer service team will reply to your email going into more detail about your query.
Many Thanks
CS Team
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Order number 34010774 £13 paid size 7…
Order number 34010774 £13 paid size 7 crossover sandal have not received although you said delivered on 9\5\2020 can you look into it please thank you
May 11, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
Thank you for your review and we are sorry to hear you're still waiting for your order from us
We have a dedicated team working on this as there have been some courier delays due to this horrendous situation with the virus,
However, please be assured your order has been shipped and is in transit to you, this should be with you very soon.
Many Thanks
CS Team
AWFUL COMPANY - STAY AWAY !!!!!!
How dare you ignore me.
Emailed the only email address on their dodgy website several times, as I paid for my order and it has not been delivered and there has been no reply to my many emails. WILL BE REPORTING FOR FRAUD.
May 8, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Dear Mia
Thank you for your review and we are sorry to hear you are unhappy with your order from us.
Any email sent to our customer service team is responded to however unfortunately during busy times there may be a little wait for a reply
Our customer service team will reply to your email going into more detail about your query.
Many Thanks
CS Team
Reply from Coin Win Express: Hold The Spin
Hey
We are always happy to help.
Regards
MYBLUFISH Customer Service Team
Rectified quickly
Received incorrect size however this was rectified quickly & no questions asked. 5star customer care
May 5, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
Thank you for your review we are always happy to help.
Many Thanks
CS Team
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I received my two piece side tracksuit…
I received my two piece side tracksuit from Wowcher and ohh my goodness what a disappointment, sorry to say this but is terrible, such a poor quality:(
Hopefully will manage to Return it and get my refund .
May 4, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
Thank you for your review we are sorry to hear that you are unhappy with your order from us.
If you can e-mail our cs team on their e-mail - support@myblufish.com with your vocher code then will be more than happy to look into the many ways then can help you.
Many Thanks
CS Team
I have found that this company…
I have found that this company responded to emails very quickly and I believe that is important when a customer needs to return goods.
May 1, 2020
Unprompted review
Great customer service, poor quality goods
Great customer service. The goods were late so I emailed customer service and got an immediate response. Then the goods arrived same day. Unfortunately the quality of the actual fliflops was poor or this could have been a 5 star review
May 1, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
Thank you for your review.
It’s great to hear that the customer service team were able to help you when you had a problem with your order.
But we are sorry to hear you are not happy with the quality of the item would you be able to get back in touch with our customer service team as they will be more than happy to look into the ways we can assist you to make this right.
Many Thanks
CS Team
For the customer Service responses you…
For the customer Service responses you definely deserve 5 stars quick to respond when delivery late and quick to respond when refund requested.
Unfortunately for me the product; side stripe joggers set was extremely poor quality not worth 50p let alone the original retail price of almost £50
Lets hope Wowcher customer service follow your lead and provide a full refund quickly.
April 30, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
Thank you for your review our team is always happy to help.
Many Thanks
CS Team
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Great customer service
Contacted customer services when shoes were over delivery date. They responded less than 24 hours later to apologise and offered to send a new pair. The shoes arrived later the same day as my email was sent so no need. Very polite and quick response to tell them all ok.
April 30, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
Thank you for your review we are always happy to help
Many Thanks
CS Team
I would use them again
Good customer service is what it is all about! My wowcher order was slightly late and I got a prompt response from Myblufish when I emailed them. The item has now arrived and is just fine.
April 30, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
Thank you for your review we are always happy to help
Many Thanks
CS Team
If I'm honest I thought they were…
If I'm honest I thought they were genuine until my order didn't arrive on the date said! They then said they would send out a replacement as it's got lost in transit (again nothing not even confirmation) Try to request a refund and the email for one spelling is awful! I'm starting to believe it's one big scam!
April 30, 2020
Unprompted review
Reply from Coin Win Express: Hold The Spin
Hey
Thank you for your review and we are sorry to hear you've not had your order from us and the replacement order that was set up for you
As of this morning, we have requested a full refund for you for the missing order this refund request was sent off to Wowcher which was the deal site you made the payment through they will be in touch with you about this refund very shortly.
Again we are sorry you have not had your order from us.
Many Thanks
CS Team
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