Bob's Discount Furniture Reviews 9,071

Only providing 1 star to post review but they deserve NO STARS! Ordered a lift recliner for over $1,000 for my husband’s upcoming surgery. When it arrived he slept in it a total of three times and it broke during the night. He called and sent pictures of the damage as required and explained situation. They told him due to surgery they would send a replacement chair via FedEx because of timeline and we were to call when it arrived to schedule someone to come out and put together. FedEx came today with a metal frame no chair and no idea what the metal frame was for, which we did not accept. Called immediately and the rude gentleman that my husband talked to said there was no such conversation listed that he previously had on record and the pictures he sent were not accurate. Seriously?? It’s pictures of the chair with damaged brackets and back of chair that fell off. This guy was a total IDIOT which we could hardly understand!!! After the worst customer service experience we have ever encountered he demanded a refund and someone to come and pick up the piece of junk chair. Now it’s going to sit here and take up space for 2 weeks until they get here. You are totally wasting your money if you buy furniture from this company and there are plenty of other BAD reviews to confirm. I guess the saying “you get what you pay for” is an accurate statement. CHEAPLY MADE FURNITURE FOR A CHEAP PRICE! Buyer beware

I bought a sectional from you two years ago. The fabric it's made with is very cheap and it's splitting at the seams. I already had a warranty issue with it where you guys replaced a part of the sectional, and unfortunately the same thing has happened with the replacement.
The couch is simply cheaply made with cheap fabric and it does not hold up to the wear and tear of a family household. It is splitting at the seams, and this is the REPLACEMENT. Absolutely terrible, do not buy.

I ordered two night stands and had a good experience with them arriving on time, and packaged well for my pick up (otherwise I would only give Bob's one star). Then I ordered the dresser that goes with them. Like others who have posted, the item has not been delivered in a timely manner, not the 5-6 wks declared on their web page. We are now starting week 9. One customer service rep was unintelligible; some other country? The customer service rep who I could understand told me the item would be here this week (8-9 weeks max), but the store said it wasn't even showing up in a warehouse so they had no idea when it would arrive. The same item can be purchased from two other online stores which promise a one-week delivery, al be it at a higher price. Bob's has had my money for two months, now, but I don't have my item. The store salesman was very nice, even when I blew my top, but the only way to check with the store for the status of my order is to reply to a txt and ask them to call back. How nuts is that? Otherwise you get sent to tin-buck-two in some foreign country judging by the accents. They are expanding very fast with new stores, but first they need to get their act together.

I needed a couch as it was for recovery following surgery. My old couch has been removed and the drivers claim to have been here but no one knocked or rang the bell. They refuse to redeliver until the end of the week so here I am with an empty floor, surgery scheduled, and no one to recover. Appalling. All day I’ve called and been lied to. Completely embarrassing operation.

I can't say enough about Stacy from the Staten Island store. I didn't feel like a customer. She made me feel like I was talking to my friend as we shopped for furniture. She worked with my space and gave me great suggestions on what my possibilities were. Even after it was delivered, she followed up to make sure everything went smoothly. Can't wait to work with her again

Very friendly, super fast and efficient service!

It's difficult to make this survey short but I will try!
My wife and I were greeted promptly with a smile from your representative Alicia Lambrecht. We could tell at once that she listened intently to our needs request for a new bed and pointed us directly to a Bob O'Pedic firm mattress. We had shopped before at Bob's for a furniture piece and were so satisfied with it over the years so we knew that "Bobs" would be our very first stop to look for bedding. Alicia answered all of our questions and introduced us to two other store employees who took over when she had to take a phone call. There is never any high pressure at Bob's to buy anything, just casual smiles and friendliness!. Delivery came on Wed. 8/13/25 AM and the 3 movers did an excellent job of installing the bed and removing the old mattress. These men too were cheerful and must really like the jobs they have. Thanks Alicia and staff for doing such an excelled job all the way around to make us happy. Peg and I enjoyed on the bed and we both slept very very well! Continued Success and Best Wishes ALWAYS! R. and P. Holtz, Kenosha, Wi.

The staff at the Dedham, MA store branch were great. The moment I stepped into the store, I was warmly greeted. Cheryl, in particular, was amazing. She listened to what I was looking for and asked about the little details (even ones I didn’t even think about) to ensure that I found the perfect fit. This was my first time at Bob’s and it couldn’t have gone more smoothly.

Jack at Taylor Mi store did us right. Saw a beautiful leather love seat half off. Threw in another 99 bucks for 5 year goof proof coverage plan and home it came with us. Looks great in our 5th wheel and we couldn't be happier. Excellent piece at an excellent price!!

If you are looking for cheap prices on furniture and even cheaper customer service then Bob's is the place for you. Was advised that everything would be delivered on the same day. Was never advised that mattresses would not be delivered on the day the bed came in until that day when the workers didn't have them on their truck. Then new paperwork was provided that said the date of 8/12/2025 for delivery. No correspondence to confirm this. When I called "customer service" there was 0 help and was advised that the date would actually be 8/14/2025 however they couldn't do it then either and would have to wait until 8/28/2025. So they get you in the door with cheap prices and nice salespeople. Then they really screw you over when you are trying to get what has already been paid for. Unless it's something I can take out of the store, I don't see myself ever using Bob's again. I would rather pay more and get great service from everyone.

Our saleswoman Flo was great. She was very knowledgeable and helped us make our purchase that day in store. I would definitely recommend Bobs and Flo anytime.

The delivery team, Yubiel and Isaac were on time, respectful of home and me, and set up bed frame quickly with experience . Very nice team. Thank you both!

Eden was amazing, very helpful and knowledgeable! She walked us through the whole process!

Srini at the Bobs Store in Vernon Hills, Illinois, met me at the door and listened thoughtfully to my questions and concerns about mattress shopping. He was very patient with all my questions and guided me through the process. Luckily, I had gone online previous to my visit and had already narrowed it down to a couple of choices. He helped me make my decision quickly.

I was greeted as I entered the store and was treated kindly. The sales representative, Mr. Eric assisted me with the upmost respect and was able to assist with everything I needed. Although the process took a minute, I walked out a satisfied customer.

Excellent service great people our sales representative her name CLAIR did an excellent job providing us all the information we need. Furniture’s price very affordable.

Basically I bought a table and the warranty. The table literally fell apart while we were dining. Large marble table and we are lucky to be alive. We paid for their assembly and delivery. The goof proof warranty that they gladly sold us has not helped us.

My experience was great the sales very nice people. The delivery men were very nice considerate they were here early set up my chair in five minutes time and off they went. They were very, very considerate. I would definitely shop there again.

RJ is a wonderful person to work with! I told him what I was looking for and he showed me options that I really liked and helped ensure that they would look great in my new apartment!

I have NEVER been a fan of Bobs Furniture but I decided to give them one last chance. I ordered a leather sectional that had electric recliners. I paid roughly $5k which included the $299 5yr warranty.

I purchased the couch in August of 2024 and started noticing that the seam in the chaise started separating. I also noticed that the seam is separating on other pieces but it wasn’t as noticeable as it was on the chaise.

The couch wasn’t even a year old before it started breaking down. Thankfully the $299 5yr warranty worked and they replaced the chaise yesterday on 7/31. When inquiring on how to use this benefit the agent asked why I didn’t report it sooner as I reported it 4 months after the year began. I politely and frankly informed him that I was undergoing cancer treatment and that I was just getting around to tending to my home. The agent was respectful and processed the order.

All in all, this will most likely be my last time dealing with Bobs. The furniture is really too cheap and doesn’t last long.