MyBudget Reviews 

1,581
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being supportive, helpful, and professional, often going above and beyond to assist with financial needs. People highlight the exceptional service, which helps manage finances, reduces stress, and provides peace of mind. Many also find the customer service to be caring, understanding, and highly responsive, offering valuable solutions and making the overall experience positive and worthwhile. While the majority found the service to be a worthwhile investment, some customers expressed concerns about the fees, noting they can be high or increasing, potentially making it harder for those in need to access the service.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, politeness, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as amazing, excellent, and... See more

Customer service

Consumers find customer service to be a positive experience, often describing representatives as polite,... See more

Value for money

Reviewers mention positive feedback about value for money, with many customers finding the service to be a... See more

Price

Customers consistently note ambiguous experiences with price, with some reviewers expressing dissatisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

MyBudget is the best thing I have done for myself in years! The transition was slightly uncomfortable for a little while, but with supportive and very helpful phone calls with Jon and Cass i made the... See more

Company replied

Rated 5 out of 5 stars

Jon Absolutely amazing how he has helped achieve my inquiries and rectify my questions very helpful and given me reassuring that everything is all running correctly thanks feel so much in peace an... See more

Company replied

Rated 5 out of 5 stars

My wife and I are just starting with my budget. We had some issues with payments on correct days due to bank changes etc. Being a FIFO worker with multiple different pays made things even harder. My B... See more

Company replied

Rated 5 out of 5 stars

Always Delivers, we have been with my budget for years and they have been exceptional. They always find the best solutions and are creative with helping us manage our money to achieve our goals. The... See more

Company replied


Company details

  1. Financial Consultant
  2. Alternative Financial Service
  3. Insolvency Service

Written by the company

MyBudget is Australia’s largest personal budgeting specialist. Since 1999, MyBudget has assisted more than 130,000 Australians live a life free from money worries and achieve their financial goals. MyBudget has helped Australians clear their debt, pay their bills on time and save money for the future.

Live your life without having to worry about money.

Written by the company

Pay your bills on time, have savings in the bank and achieve your financial goals faster!
1300 300 922 | Call now to request a FREE, no obligation consultation.

Book Your Free Phone Consultation Today

Bec and Jarrad thought they were doing a good job with their money, until they realised they could do even better.

Bec and Jarrad thought they were doing a good job with their money, until they realised they could do even better.
“We’ve had the confidence to go and buy our first investment property and we’ve also purchased a camper trailer, which means we can go away more with the kids on the weekends. It’s just given us the confidence that we’ve got the money there to do the things we’ve always wanted to do.” - MyBudget Clients, Bec and Jarrad

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,581)

155 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

U have always helped me

October 17, 2025
MyBudget logo

Reply from MyBudget

Thank you for taking the time to share this, Nathan!

It is wonderful to know that we have consistently supported you along your financial journey.

Keep up the great work!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

I've been a member of MyBudget for 12+…

I've been a member of MyBudget for 12+ years now, initially it was to help with my debt situation, after a marriage breakdown. I kept with MyBudget because it's made life a lot easier with bills management and allows me to focus on other life topics.

October 19, 2025
MyBudget logo

Reply from MyBudget

Thank you for sharing your story and for being with us for over 12 years, Joe! What an amazing milestone!

We’re glad that we could support you through challenging times and continue to make day-to-day life a little easier.

It is stories like yours that remind us why we do what we do.

We can’t wait to keep supporting you on this journey.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

💯 recommend my budget

The team at My Budget are friendly and supportive, they made the whole process of setting up my budget seamless and alleviated all of my fears. They were understanding and non judgmental. I would highly recommend my budget to anyone.

October 2, 2025
Unprompted review
MyBudget logo

Reply from MyBudget

Thank you so much for your amazing feedback, Elizabeth!

It is wonderful to hear that your experience with us has been smooth and supportive from the start. Our team always strives to make the process easy and judgment-free, so it means a lot to know you felt understood and reassured.

We truly appreciate your recommendation and are grateful to be part of your financial journey.

Warmly,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Money Coaches know there stuff…

The Money Coaches know there stuff and the system well. I had an open and frank conversation about where the budget/money sits and how expenditure verses income was out of balance. They are genuinely helpful.

October 17, 2025
MyBudget logo

Reply from MyBudget

Thank you so much for your feedback!

We’re really glad to hear that you felt comfortable having open and honest conversations with our Money Coaches.
That is exactly what we are here for!

Our team works hard to understand each client’s situation and provide genuine, practical support, especially when income and expenses aren’t quite aligning.

We truly appreciate your kind words and are here to help you every step of the way.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

My Budget has changed my life

My Budget has changed my life. I am physically and mentally disabled and keeping up with changes or even having time between hospital or doctor visit's to pay or keep up with day to day bills was problematic for me; I never have to worry, I have been with My Budget for some time and it has eased my anxiety considerably and your contact centre staff are of the highest standard; informed, polite, friendly, efficient and helpful. Thankyou so much.

October 14, 2025
MyBudget logo

Reply from MyBudget

Wow, thank you so much for such thoughtful and honest words!

It has truly made our day to know that we’ve been able to play such a meaningful role in your life and your financial journey.

Reducing stress and anxiety around finances is always one of our biggest priorities, so we’re thrilled to hear that this has been your experience.

Our team will be absolutely delighted to know how much they’ve helped you, and that you consider the quality of our service to be top-tier.

Keep up the amazing work!

Kind regards,
Maddy and the MyBudget Team

Rated 3 out of 5 stars

Too many people….customers need one person helping them

It’s nice to have a budget company looking after our finances, but at times it’s frustrating because it’s a different person all the time. Why can’t you hire people to look after several budgets at a time so we get the same person working on our budget along with us? My son is ADHD and he really needs someone to help him with his finances, but because there isn’t that one on one help he would become frustrated and confused.

October 14, 2025
MyBudget logo

Reply from MyBudget

Thank you for sharing your feedback, Beth.

We are always looking for ways to enhance our service. We completely understand your concerns and the desire for a single point of contact; however, our business model is designed to provide you with the fastest and most comprehensive support possible.

This means our Money Coaches are available to assist you immediately and efficiently, ensuring you never have to wait for one specific person. Our system relies on meticulous, thorough notes for every interaction for a seamless experience. Any team member assisting you should be able to quickly understand your history and progress without missing a beat.

In short, we want to ensure you have a highly-skilled dedicated team ready to support your financial journey at all times.

We'd love to discuss this directly and ensure you feel confident in our support. Please contact us at 1300 300 922 or feedback@mybudget.com.au, and one of our team members will be glad to assist.

Sincerely,
The MyBudget Team

Rated 5 out of 5 stars

My experience with my budget has been…

My experience with my budget has been easy to deal with and very helpful when we needed it.

November 13, 2025
Unprompted review
MyBudget logo

Reply from MyBudget

Thank you for sharing your feedback.

We are so pleased to hear that you had a fantastic experience with the team and that we were able to provide you with the support you deserve.

We are excited to see what you achieve moving forward.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Mybudget is a revelation.

Mybudget is a revelation for me and the only thing that I don't like is that I didn't start with them years ago! Finally I feel that I have some control and I have to tell, that feeling is amazing.

November 11, 2025
Unprompted review
MyBudget logo

Reply from MyBudget

Thank you so much for sharing this wonderful feedback, Stuart!

We’re thrilled to hear how empowering it feels for you to be in control of your finances. That’s exactly what we love to see! We’re just glad you found us, and that the journey has been such a positive change for you.

Here’s to many more amazing milestones ahead!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

I have been with My Budget nearly…

I have been with My Budget nearly 20yrs. I never want to be without. So stress free

October 13, 2025
MyBudget logo

Reply from MyBudget

Thank you so much for your kind words, Kerry!

Being with us for nearly 20 years is a truly special milestone, and we’re deeply grateful to have supported you for so long.

We’re delighted to hear that the experience has helped keep life stress-free. That is exactly why we do what we do!

We look forward to being here for you for many more years to come!

Warmly,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

All calls with each consultant is…

All calls with each consultant is professional and helpful, cannot fault the service, makes my life so easy.

October 8, 2025
MyBudget logo

Reply from MyBudget

Thank you so much for your wonderful feedback, Renee!

We’re thrilled to hear that every interaction with our consultants has been professional, helpful, and has made life easier for you. That’s exactly the experience we aim to deliver.

We truly appreciate you taking the time to share this, and we look forward to continuing to support you on your journey!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Jon’s magic

Jon made his magic happen and upgraded my budget to work great!!!

November 6, 2025
Unprompted review
MyBudget logo

Reply from MyBudget

Thank you for sharing your experience, Aaron.

We are so pleased to hear Jon could waive his magic wand and help get your budget back on track.

Cannot wait to see what you can achieve on this journey!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

From the moment Jon answered my call he…

From the moment Jon answered my call he was so compassionate and entertaining.... his use of a sense of humour was most definitely a real treat.
This has been a stressful time making these changes and he certainly helped that

October 29, 2025
Unprompted review
MyBudget logo

Reply from MyBudget

Thank you so much for sharing this lovely feedback, Natty!

We’re so glad Jon could bring some humour and warmth to what’s been a stressful time for you; that is something he is truly great at.

We can’t wait to see where the rest of your journey takes you!

Thanks again,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

I've never had a bad interaction with…

I've never had a bad interaction with this group. They team at my budget are caring, understanding and completely non judgemental xoxo thankyou so much for everything you do for me and my husband!

October 24, 2025
Unprompted review
MyBudget logo

Reply from MyBudget

Thank you so much for sharing this, Felicity.

It really means the world to us to hear that you and your husband feel supported and understood. That is exactly what we are here for!

We’re so lucky to have amazing clients like you, and we’re always here when you need help!

Thanks again,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Always friendly and supportive

Always friendly and supportive. Never had any issues. I am now on yrack with my money 😃

September 22, 2025
MyBudget logo

Reply from MyBudget

Thanks so much for your lovely feedback, Trish!

We’re so glad to hear you’ve had such a positive experience and that you’re on track with your finances. That’s what it’s all about!

Keep up the amazing work, we will be here every step of the way!

Warmly,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Best thing we ever did

Has helped us financially when we thought we couldn’t save any money
we were living week to week and now we are living life having overseas holidays paid off 2 cars 🚗
Nearly 8 years ago now still using My Budget today

September 22, 2025
MyBudget logo

Reply from MyBudget

Wow, thank you so much for sharing this, Kathy!

It’s amazing to hear how far you’ve come, from living week to week to enjoying holidays and financial freedom!

We’re so proud to have been part of your journey over the past 8 years. We cannot wait to see where else this journey will lead you!

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Staff are awsome I now have savings and…

Staff are awsome I now have savings and bills are paid on time highly recommend

September 21, 2025
MyBudget logo

Reply from MyBudget

Thanks so much for your kind words, Laurna!

We're glad to hear that our team has helped you stay on top of your finances and reach your savings goals. That is a great achievement!

We really appreciate your recommendation!
Keep smashing those goals.

Kind regards,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Keeping our budget in check and helping…

Keeping our budget in check and helping us save money

September 21, 2025
MyBudget logo

Reply from MyBudget

Thank you for your feedback!
We are so pleased to hear that we have helped you remain in control of your finances and build your savings.
Keep kicking those goals!
Thanks again,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

Getting me back on track

September 22, 2025
MyBudget logo

Reply from MyBudget

Thank you for your feedback, Douglas!

We are pleased to hear we are helping you get your finaces back in order.

Keep up the great work!

Thanks,
Maddy and the MyBudget Team

Rated 5 out of 5 stars

No matter what I approach My Budget…

No matter what I approach My Budget with, they always come with an answer to be able to achieve what we need. If we can’t do something now they will
Let me know when, and we adjust things as needed.
So grateful for the assistance they give us.

September 17, 2025
MyBudget logo

Reply from MyBudget

Thank you so much for your lovely feedback!

It’s wonderful to know that no matter what comes your way, our team can provide the tools, budgeting advice, and support to help you reach your goals.

It means so much to be part of your journey, and we’ll be here cheering you on, no matter what comes your way

Kind regards,
Maddy and the MyBudget Team

Rated 4 out of 5 stars

I absolutely loved having my budget for…

I absolutely loved having my budget for the convenience of my budget paying my bills for me making sure all my bills were paid on time and how easy it was just to send a bill and they worked out how much was need to put away to buy a large bill each fortnight.

October 13, 2024
Unprompted review
MyBudget logo

Reply from MyBudget

Thank you so much for sharing your experience, George!

We’re so glad to hear how convenient you’ve found MyBudget and that the process has made things easier for you.

It’s great knowing you can relax knowing your bills are taken care of, that’s exactly what we’re here for!

Thanks again,
Maddy and the MyBudget Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look