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My Canada Trips Reviews 

234
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TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and exceptionally knowledgeable staff who take the time to design custom itineraries tailored to personal preferences, making the entire booking process remarkably seamless and enjoyable. Travelers often mention that scheduled day trips, comfortable accommodations, and complex multi-destination arrangements run smoothly from start to finish without any unexpected problems. Some reviewers were not happy with occasional logistical snags encountered during their travels. These individuals specifically noted frustrating issues regarding unlinked bookings, poor contingency plans during unexpected delays, or being dropped at the incorrect hotel location.

What people talk about most

Service

Users describe positive interactions with service, highlighting responsive agents and well-organized... See more

Staff

Customers consistently note positive experiences with staff, frequently praising their deep knowledge and... See more

Holidays

Reviewers highlight great satisfaction with holidays, describing them as the trip of a lifetime with seamless... See more

Customer service

People report positive experiences with customer service, consistently praising the knowledgeable staff and... See more

Booking process

Reviewers mention positive feedback about booking process, highlighting knowledgeable agents who make... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our advisor Cheryl McIntosh came up with an itinerary based on what we wanted to do and added suggestions and advice which was FANTASTIC thanks Cheryl! We went as a couple independently with everythi... See more

Company replied

Rated 5 out of 5 stars

We wanted extras over My Canada advertised trip from east coast to west which included Toronto to Niagara to Calgary, Lake Louise and Banff then Rocky Mountaineer to Vancouver and Alaskan Cruise. Agen... See more

Company replied

Rated 5 out of 5 stars

My Canada Trips can provide you with a perfect Canada Experience to suit your budget, type of holiday & length of stay. I had done some research before I made a call so had a rough idea what we wanted... See more

Company replied

Rated 5 out of 5 stars

A fantastic holiday where everything worked perfectly. We travelled from Toronto to Jasper on the Via train. The food was excellent and the views were amazing. All the day trips from Jasper and Banff... See more

Company replied


Company details

Written by the company

At My Canada Trips, we don't just know Canada, we love it! Our team is not simply a faceless squad – we are real people with a real passion for Canada and a commitment to exceptional customer service. Let our Canada Holiday Experts find you the holiday of a lifetime. ABTA & ATOL protected.


Contact info

4.8

Excellent

TrustScore 5 out of 5

234 reviews

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This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(234)

123 reviews in the last 12 months

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Rated 5 out of 5 stars

Booked a trip to Canada and Alaska with…

Booked a trip to Canada and Alaska with Cheryl. Excellent knowledge, gave lots of recommendations. All hotels, transfers and excursions booked and brilliant

September 11, 2025
Unprompted review
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Reply from My Canada Trips

Thank you Mr Farrow for your kind words. We’re so pleased to hear Cheryl’s knowledge and recommendations helped make your Canada and Alaska adventure so enjoyable. It’s wonderful that the hotels, transfers, and excursions all worked out brilliantly, we’ll be sure to pass your feedback on to Cheryl.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Great trip to Canada

The programme which was proposed by My Canada, worked really well and the advice on the cruise was excellent.
Whole trip was for our 50Th wedding anniversary and did not disappoint. Thanks to My Canada who put the whole programme together to cover our wishes

September 27, 2025
Unprompted review
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Reply from My Canada Trips

Thank you Mr Smith for your lovely feedback. We’re delighted to hear that your trip was everything you hoped for to celebrate such a special milestone. It’s wonderful to know the itinerary and cruise advice worked so well, and that your 50th wedding anniversary was everything you wished for.

Thank you for choosing My Canada Trips to be part of such an important occasion.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Pleased with the arrangements you made…

Pleased with the arrangements you made for us and the hotels booked.
However the Suite hotel Rosedale and Robson in Vancouver would be better for visitors staying a number of days. For one night it would have been nicer in a hotel proper. Its proximity to Yaletown was a big plus.
Hotel Grand Pacific in Victoria was great, conveniently situated with excellent restaurant!
Your recommendation to visit Butchart Garden appreciated. Two good restaurants were Nautical Nellies and Finns
Middle Beach lodge at the Headlands Tofino was star place we stayed at. Great retreat but staying in for dinner one night was disappointing. Very boring food.
In Whistler the Aava Whistler was very convenient for the village but no restaurant. However found a whacky cafe for breakfast and good restaurants. The museum Audain Gallery worth mentioning. Lots of First Nations masks. Also paintings by Emily Carr, a famous Canadian painter. Amazing place.
Sun peaks lodge was fine except for power outage!
In Jasper wouldn’t recommend Marmot Lodge. Very dated and tired motel. Needs a facelift. Quite a hike into town. The museum is worth a mention and very interesting
Emerald Lake lodge was special with lovely cabins amongst the trees. We had room with balcony looking through trees to the lake. Good restaurant and food excellent.

September 6, 2025
Unprompted review
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Reply from My Canada Trips

Thank you Carrie for sharing feedback we’re delighted to hear you enjoyed so many of the places you visited, from the beautiful Emerald Lake Lodge to the Middle Beach Lodge retreat in Tofino, and that highlights like Butchart Gardens and the Audain Gallery made a real impression.

We also truly value your constructive feedback on some of the accommodations and dining experiences. Insights like yours are really helpful for us in guiding future guests and in sharing with our partners. It’s great to know that, overall, the arrangements and recommendations helped make your holiday memorable, and we’re so pleased you discovered some fantastic restaurants and cultural highlights along the way.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

My Canada - made our holiday!

My Canada - thanks especially to Sean Smith - organised a superb trip for us. Everything went to plan exactly as per the itinerary - accommodation, optional excursions, vouchers, check-ins etc - what an experience!

September 24, 2025
Unprompted review
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Reply from My Canada Trips

Thank you Andrew for your kind words, We’re delighted to hear that everything went exactly to plan and that you had such a superb experience. It’s wonderful to know Sean’s care and attention made your holiday so memorable. We’ll be sure to pass your thanks on to him.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

The Canadian Rockies in 8 days!

We only had a short time but fitted in so much that we felt we really got to know that part of Canada. The accommodation was mostly excellent and all the trips were well planned with flights and hire car working out perfectly. Communication from the team at MyCanadaTrips was superb as was their response to any queries and even last minute changes. All the hassle of having to decide on places and hotels removed and stress free. Thanks for your service and support.

September 26, 2025
Unprompted review
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Reply from My Canada Trips

Thank you Mr Massey for your lovely feedback! We’re so pleased to hear that you had a fantastic time in Canada.

It’s great to know that the accommodation, trips, and travel arrangements all worked out so smoothly, and that Davids communication and support helped make everything stress-free for you. We really appreciate your kind words and hope to welcome you back for another adventure soon!

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Dream Holiday

We had a great holiday arranged by My Canada Trips. What we were really pleased with was the accommodation that they chose for us. Cannot fault anything with any of them. In fact at the hotel in Lake Louise we were surprised to be upgraded to our very own log cabin by the river.. amazing. Also the couple we went with were upgraded to a suite in Vancouver.. another plus. The Rocky Mountaineer was ok in my view( the other three loved every minute) but I think they have cut back on the service they give now after I saw several YouTube videos prior to our journey. I just think the menu could have been tweaked for people like me that just wants a simple menu to run alongside the superb a la carte.The Cruise again was brilliant but the ship we were on ( Celebrity Soltace) was in dire need of a overhaul. Not one USB socket was to be found in our cabin/room,for me with numerous camera gadgets this was a real black mark. Some of the service in the one restaurant (again other ships have two or three restaurants) wasn't very good.
I know this isn't the fault of My Canada Trips but maybe reviews like mine can make a difference and a dream holiday like we had even more of a dream.

September 6, 2025
Unprompted review
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Reply from My Canada Trips

Thank you Mr Jones for taking the time to share your detailed feedback. We’re delighted to hear that you had such a wonderful holiday with My Canada Trips and that the accommodations exceeded your expectations, those surprise upgrades in Lake Louise and Vancouver sound absolutely amazing!

We also really appreciate your honest comments about the Rocky Mountaineer and your cruise experience. While we don’t control the service levels on board, your feedback is incredibly valuable and helps us to guide future travellers with the most up-to-date information, as well as share constructive insights with our partners.

It’s great to hear that, overall, your holiday was a memorable one, and we’re so pleased to hear Paul was able to make it special for you and your friends.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

A great experience

The booking process was really good, and the advisor was receptive to our asks and was able to add value based on her knowledge.

We made a few changes between booking and the holiday.

We were happy with the hotels, and they were all well located, and some particularly in Whistler and Ucluelet were exceptional.

The trips supplied with the trip really added value to the trip, and were wonderful experiences.

They took the stress out of planning a 17 day holiday which involved flights, car hire, 2 ferries, 9 hotels, flights, boat trips and cable cars.

August 27, 2025
Unprompted review
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Reply from My Canada Trips

Thank you, Dave, for your 5-star review. We’re delighted to hear how helpful Jennifer’s knowledge and experience of Canada were in creating your perfect tailormade itinerary. We’re also so pleased to know you had an amazing time in Whistler and Ucluelet.

All the best,
My Canada Trips Team

Rated 2 out of 5 stars

Would definitely not recommend

We booked our “holiday of a lifetime” nearly a year before we travelled. We read about the tailor made holidays with MyCanada and thought they would be perfect. Unfortunately we found out that they didn’t give us the service or holiday we had hoped for. We had issues leading up to the holiday with our representative usually ignoring any questions we had. I constantly had to resend my emails and got the impression that they couldn’t be bothered. We had too many issues to mention from the substandard 3 star hotel in Vancouver to a terrible service from our car hire company and so on and on….. we have been waiting over a week for a response from them re a hotel they recommended at The Emerald Lake Lodge which was advertised as a 4 star hotel but more like a 2 star hotel. MyCanada are supposed experts but clearly are not and they should not be allowed to say the words tailor made. At no time were my wife and I asked about standard of hotels or even transfers. The service is not good enough and I could go on forever but categorically would not recommend this company as they have no first hand knowledge of Canada and are no different to Trailfinders etc….

August 28, 2025
Unprompted review
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Reply from My Canada Trips

Thank you, Gary, for sharing your feedback about your recent holiday with My Canada Trips.

We’re truly sorry that your experience did not meet expectations and that you faced difficulties with communication, accommodation, and tour arrangements.

This is not the standard of service we aim to deliver, and we understand your frustration. Please be assured your comments will be reviewed carefully with our teams, and a member of our customer service team will be in touch to follow up.

We appreciate your feedback, as it helps us improve the service we provide.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Booking Experience - Canada 2027

Worked with Jennifer on our tailor-made experience to Canada which entails a VIA rail journey from Toronto to Jasper together with the Rocky Mountaineer from Banff to Vancouver. When discussing accommodation options Jennifer has helped brilliantly with our personal preferences to the accommodation in Jasper. Lots of excursions included within the trip which is great. Jennifer has been patient and knowledgeable throughout. Wouldn't hesitate to recommend to anyone.

September 8, 2025
Unprompted review
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Reply from My Canada Trips

Thank you, Heather, for your 5-star review. We’re thrilled to hear how helpful Jennifer’s knowledge and experience of Canada were in creating your tailormade itinerary. Including the Rocky Mountaineer, VIA Rail, and her insightful hotel recommendations.

We are also delighted to know you recommend My Canada Trips to others.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Amazing Canadian Rockies and Alaska

Absolutely amazing holiday combining the best of the Canadian Rockies with a cruise through Alaska. Gave us the opportunity to tick all the boxes from Goldleaf service on the Rocky Mountaineer, through to visiting the Hubbard glacier, whale watching and seeing bears close up.
My Canada Trips were very knowledgeable, friendly and helped us to plan everything.

August 15, 2025
Unprompted review
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Reply from My Canada Trips

Thank you, Jon, for sharing your feedback on your Canada holiday with My Canada Trips. We’re delighted to hear you had such a fantastic experience on the Rocky Mountaineer and Alaska Cruise, especially getting to see Hubbard Glacier and wildlife up close.

We’re also so pleased that our Canada Experts were able to create this once in a lifetime holiday for you.

All the best,
My Canada Trips Team

Rated 4 out of 5 stars

Wonderful trip with self drive

Wonderful trip with self drive, rocky mountaineer and Alaskan Cruise.
We were unable to fly home as planned due to Air Canada strike and the response from Canada Trips was really excellent keeping in touch with us, booking us in to hotels and arranging transport to get us to the USA and home with another airline. We met other people using other companies who were not so well looked after and were sorting accommodation etc themselves.

August 2, 2025
Unprompted review
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Reply from My Canada Trips

Thank you so much Janet for your kind feedback. We’re delighted to hear you enjoyed your wonderful trip combining self-drive, the Rocky Mountaineer, and an Alaska Cruise.

We’re especially pleased that our team was able to support you during the Air Canada strike, keeping in touch, arranging hotels, and ensuring you could continue your journey home smoothly. We know how stressful unexpected disruptions can be, and we’re glad we could make the situation easier for you.

It’s wonderful to know you felt well looked after, and we truly appreciate you sharing your experience.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Brilliant Service, Brilliant Trip! Highly recommended

The agent took time to understand what we wanted from our trip and what our budget was. When we received our itinerary we were very pleased. We actually had an issue on arrival in Canada with a cancelled flight, the urgent helpline was readily available and was invaluable with a speedy and satisfactory resolution implemented, meaning we could carry on with our trip with minimal impact. The remainder of the trip was brilliantly organised, tours and transfers ran like clockwork and were brilliant, accommodation was great and the range of activities and pace of the trip were perfect for us. This has been a truly wonderful trip which we are very grateful to My Canada Trips for their assistance and expertise. We would not hesitate to use this company again or recommend them to others.

August 1, 2025
Unprompted review
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Reply from My Canada Trips

Thank you Anon for your wonderful review. We’re delighted to hear that your trip was everything you had hoped for and that the itinerary suited your needs and budget so well.

We’re especially pleased our urgent helpline could assist quickly when your flight was cancelled, allowing you to continue your holiday with minimal disruption. It’s fantastic to know the tours, transfers, accommodation, and activities all came together to create such a memorable experience.

We truly appreciate your kind words and recommendation, and we’d love to help plan another adventure for you in the future.

All the best,
My Canada Trips Team

Rated 4 out of 5 stars

Trip of a lifetime

Trip of a lifetime, that will be hard to beat. Combination of Canadian Rockies followed by Alaskan cruise just amazing.

However we are back two weeks and My Canada havent even reached out to see how went. I felt that before the trip as well. Lots of attention and follow up to get us to book but from our experience did not follow through once trip paid. Not sure you couldnt book same yourself and save money. Some issues with their sub contractors that have just emailed them about as didnt get feedback form

July 19, 2025
Unprompted review
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Reply from My Canada Trips

Thank you, Fiona, for sharing your feedback. We’re delighted to hear you enjoyed a trip of a lifetime exploring the Canadian Rockies followed by your Alaskan cruise.

We’re very sorry, however, to learn that you felt let down by the lack of follow-up once your holiday was booked and after your return. This is not the level of service we aim to deliver, and we understand how disappointing that must have felt, especially after such a special trip. I have passed this onto our customer service team, and someone will be in contact personally.

We also apologise for any issues you experienced with our local partners and for not receiving a feedback form promptly. Your comments are very important to us, and we’ll review them carefully with our team and suppliers to ensure improvements are made.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

The programme was very well put…

The programme was very well put together and it covered everything that we wanted to do within the six weeks that we had available to u. We wish to thank Cheryl for her excellent work in putting together such an excellent package, we are extremely grateful to her. Every part of our trip went extremely smoothly and didn’t encounter one problem.

June 30, 2025
Unprompted review
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Reply from My Canada Trips

Thank you, Robert, for your 5-star review. We’re delighted to hear how helpful Cheryl’s knowledge and experience of Canada were in creating your tailormade holiday. We’re thrilled that you had such a fantastic time in Canada, and I’ll be sure to share your kind feedback with Cheryl.

All the best,
My Canada Trips Team

Rated 4 out of 5 stars

Great trip included all the things we…

Great trip included all the things we wanted to do - a slight error on booking where pricing was incorrect for the package I requested - A first for me to leave the organisation completely in someone else's hand's but it all ran smoothly though there was one trip that we did not do for some reason

July 8, 2025
Unprompted review
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Reply from My Canada Trips

Thank you Mrs Wilsher for sharing your feedback. We’re so pleased to hear that your trip included everything you wanted to do and that overall it ran smoothly.

We’re very sorry about the initial pricing error and that one of your trips did not go ahead as planned. We understand how disappointing that must have been, especially when trusting us to handle all the arrangements. Please be assured we’ll review this internally to help avoid similar issues in the future.

We’re delighted you still enjoyed a great trip overall and truly appreciate you letting us take care of the planning.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Trusted provider of holiday tours

Well organised and structured holiday. Helpful staff when booking and received call before left for trip making sure if we had any questions. Good hotels used and good descriptions of tours.

July 17, 2025
Unprompted review
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Reply from My Canada Trips

Thank you for your kind review. We’re delighted to hear that you found your holiday well organised and structured, and that our team were helpful throughout the booking process and before your departure.

It’s also great to know you were pleased with the hotels and tour descriptions.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

From mking the initial contact to…

From mking the initial contact to confirming the booking was a seamless proceedure, the Hotels, experiences were superb.

July 10, 2025
Unprompted review
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Reply from My Canada Trips

Thank you for your feedback, we are delighted to hear how helpful our Canada Experts where when creating your tailormade itinerary.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service, all the transfers, pick ups and drop-offs for the tours were excellent. Highly recommend My Canada Trips

July 2, 2025
Unprompted review
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Reply from My Canada Trips

Thank you Paul for your 5 star review. We are delighted to hear you had a fantastic time on your Canada holiday with My Canada Trips.

All the best,
My Canada Trips

Rated 5 out of 5 stars

Really good experience

Booking the holiday was very easy. The team at My Canada Trips were very helpful and made suggestions to enhance our holiday. Paying for the holiday was very straightforward, and the team called to check in and see if we had any questions about 2 weeks before our holiday began. The holiday itself went very smoothly and we had absolutely no issues. I will definitely use My Canada Trips again and have already recommended them to friends.

July 4, 2025
Unprompted review
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Reply from My Canada Trips

Thank you Sally for your lovely review. We’re delighted to hear that booking was straightforward, our team’s suggestions helped enhance your holiday, and that everything went so smoothly during your trip.

It’s wonderful to know you would choose us again and have already recommended us to friends we truly appreciate your support and look forward to helping you plan another Canadian adventure in the future.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Fabulous trip thanks to My Canada…

Fabulous trip thanks to My Canada Trips.

So well planned that we just had to follow the plan and the rest was done for us.

The business class train trips, the excursions and hotels were all fabulous.

We loved the trip pack that was sent in the post too, containing everything we needed, in date order, for our trip.

Would highly recommend .

July 6, 2025
Unprompted review
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Reply from My Canada Trips

Thank you Mr R for your lovely review. We’re delighted to hear you had such a fabulous trip and that everything from the business class train journeys to the excursions and hotels worked out perfectly. It’s great to know the trip pack made travelling even easier, and we truly appreciate your recommendation.

All the best,
My Canada Trips Team

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