Banner for My Canada Trips

My Canada Trips Reviews 

234
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and exceptionally knowledgeable staff who take the time to design custom itineraries tailored to personal preferences, making the entire booking process remarkably seamless and enjoyable. Travelers often mention that scheduled day trips, comfortable accommodations, and complex multi-destination arrangements run smoothly from start to finish without any unexpected problems. Some reviewers were not happy with occasional logistical snags encountered during their travels. These individuals specifically noted frustrating issues regarding unlinked bookings, poor contingency plans during unexpected delays, or being dropped at the incorrect hotel location.

What people talk about most

Service

Customers had positive experiences with service, frequently praising agents for tailoring exceptional... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and deeply knowledgeable about destinations... See more

Holidays

People report positive experiences with holidays, noting that everything worked perfectly from start to... See more

Customer service

Customers consistently note positive experiences with customer service, praising responsive and knowledgeable... See more

Booking process

Reviewers mention positive feedback about booking process, highlighting knowledgeable agents who make the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our advisor Cheryl McIntosh came up with an itinerary based on what we wanted to do and added suggestions and advice which was FANTASTIC thanks Cheryl! We went as a couple independently with everythi... See more

Company replied

Rated 5 out of 5 stars

We wanted extras over My Canada advertised trip from east coast to west which included Toronto to Niagara to Calgary, Lake Louise and Banff then Rocky Mountaineer to Vancouver and Alaskan Cruise. Agen... See more

Company replied

Rated 5 out of 5 stars

My Canada Trips can provide you with a perfect Canada Experience to suit your budget, type of holiday & length of stay. I had done some research before I made a call so had a rough idea what we wanted... See more

Company replied

Rated 5 out of 5 stars

A fantastic holiday where everything worked perfectly. We travelled from Toronto to Jasper on the Via train. The food was excellent and the views were amazing. All the day trips from Jasper and Banff... See more

Company replied


Company details

Written by the company

At My Canada Trips, we don't just know Canada, we love it! Our team is not simply a faceless squad – we are real people with a real passion for Canada and a commitment to exceptional customer service. Let our Canada Holiday Experts find you the holiday of a lifetime. ABTA & ATOL protected.


Contact info

4.8

Excellent

TrustScore 5 out of 5

234 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(234)

123 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Holiday of a lifetime

Just returned from the holiday of a lifetime and My Canada Trips made it happen. Everything went so smoothly which allowed us to relax and enjoy our amazing experiences. Highly recommend this company.

September 24, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Heather for your wonderful review. We’re delighted to hear everything ran so smoothly and that you were able to fully relax and enjoy such amazing experiences. It’s fantastic to know your trip felt like the holiday of a lifetime, and we appreciate your recommendation.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

trip of a lifetime

i am 67 years old and this was the first big adventure holiday for me and my wife jackie.there is no tour guide to help you in canada but the itinerary you are given and it worked perfectly every step of the way in fact it was incredible our holiday was 19 days of living the dream the days in banff and lake louise the rocky mountaineer train gold leaf the cruise ship to Alaska and the time in vancouver at the amazing sutton place hotel we will forever be grateful to paul and his team for our holiday of a lifetime that lived up to the billing 3 weeks away from home not one hitch and we are travel novices thankyou so much to the team at mycanadatrips

September 20, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you John for sharing such a wonderful review. We’re delighted to hear that your first big adventure holiday was everything you hoped for and more.

It’s fantastic to know you enjoyed Banff, Lake Louise, the Rocky Mountaineer, your Alaska cruise, and your time in Vancouver at the Sutton Place Hotel. Paul will be thrilled to know he helped create such a special holiday of a lifetime for you and Jackie.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

What a brilliant service from the My…

What a brilliant service from the My Canada Trips team. We had the most wonderful experience and trip travelling across Canada. The team took care of everything from start to finish and we really felt that a lot of thought had gone into timings and what we really needed and various stages of our trip. Special shout out to Kevin who helped us re-organise our trip after the wild fires in Jasper meant that we could no longer stay there as planned. I would definitely recommend this company if you want to visit and really SEE Canada.

September 8, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Melaine for your kind words. We’re so pleased to hear you had such a wonderful experience travelling across Canada and that the itinerary felt so thoughtfully put together.

It’s great to know Kevin was able to step in and re-organise plans smoothly after the Jasper wildfires, I’ll be sure to pass on your special thanks to him. We truly appreciate your recommendation and would love to help plan your next Canadian adventure.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Amazing and Wonderful Experience

We had a smooth transition from beginning to end. Our travel, hotels and tours were arranged so well and everything met our expectations.

We did have a couple of bad experiences in two of the hotels. We find that even though 3 people are booked for the room, they do not cater for all 3 and you have to keep on at them to correct it which is slightly annoying.

We have returned with wonderful memories.

September 15, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you for sharing your review. We’re delighted to hear your travel, hotels, and tours were so well arranged overall and that everything met your expectations, leaving you with such wonderful memories.

We’re sorry to hear about the challenges you faced with a couple of the hotels not fully catering for three guests your feedback is very helpful, and we’ll be sure to keep this in mind for future arrangements.

All the best,
My Canada Trips Team

Rated 3 out of 5 stars

This wasn't the trip I wanted or asked for.

Right at the very start of the booking process we said specifically that we do not want to be driving more than 3-4hrs per day and that we wanted to be in the heart of things. This did not happen and we were driving 6-8hrs most times. We were then sent to a place called Clearwater from Whistler on our way to Revelstoke. to get there we passed through Kamloops and some 200km later we arrived in Clearwater in the middle of nowhere on a road that lead nowhere. There was absolutely nothing there, we were in a log cabin with no kettle and the water we were told was undrinkable. It was 40km to the nearest town so we had no choice but to either starve or pay exorbitant prices for their food. The day we left we noticed that our itinerary took us back to Kamloops in order to get to Revelstoke!!! Why in Gods name would you send people to the middle of nowhere with a 400km distance when we could have stayed in Kamloops!!?? Total waste of time and money.
The big mistake we made was to put our faith and trust in My Canada Trips to give us a BESPOKE trip but instead they booked everything as they have for many others. Also due to the wild fires in Jasper they changed our itinerary obviously and when I asked for an extra night in Vancouver before setting off I was told there was nothing available in the places ahead of us to move things up by a day. I'm afraid that just wasn't true as every hotel we stayed at I enquired if they had a room the following night and they did!!! Very disappointed. We have always used Trailfinders in the past and I'm afraid I would be looking to go back to them in the future. The whole trip was planned at the company's convenience and NOT ours.

September 7, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Jill for your review. We’re very sorry to hear parts of your trip did not meet the expectations you set, particularly around the longer drives, the stay in Clearwater, and the changes after the wildfires. We completely understand how frustrating this must have been and truly value your feedback, which we’ll use to improve future itineraries.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Canada!

We had an amazing holiday, Rocky Mountaineer journey followed by an Alaskan cruise. All the arrangements ran faultlessly.

September 12, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you for your 5 star review. We are delighted to hear you had an amazing time onboard the Rocky Mountaineer and Alaska Cruise.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Another great holiday from MyCanada

Another great holiday from MyCanada. Everything was perfectly organised. The accommodation was excellent. Kevin was super helpful in his guidance and helping us plan our holiday. Would highly recommend using this company if you are planning a trip to Canada.

September 5, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Claire for your kind review. We’re delighted to hear everything was so well organised, that you enjoyed the accommodation, and that Kevin’s guidance helped make your holiday such a success.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Canada East to West + Alaska

Vicki helped us plan an amazing holiday from the East of Canada to the West and then on to Alaska. We did so many incredible things that it's difficult to choose a favourite experience. It was truly the trip of a lifetime. We met other people on our travels who also booked through My Canada Trips and they received the same outstanding service and attention to detail. I'll definitely be using My Canada Trips to book our next adventure!

August 20, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you for your wonderful review. We’re thrilled to hear Vicki helped plan such an amazing trip across Canada and on to Alaska, and that you were able to enjoy so many incredible experiences along the way. It’s fantastic to know our service and attention to detail made such a difference, and we’ll be delighted to help you plan your next adventure.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

A well-planned trip for novices to…

A well-planned trip for novices to western Canada, as we were. we were grateful for the days of rest in the middle as we otherwise kep on the move and saw a lot.

September 3, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you David for your review. We’re so pleased to hear your trip to Western Canada was well planned and gave you the right balance of sightseeing and time to rest.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Canada East to West

We were treated like individuals. Communication good. Knowledge of products good. Plenty of support

August 22, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Rick for your 5 star review. We are delighted to hear how helpful and knowledgeable Gillian was when creating your tailormade itinerary.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

The best holiday company.

Without doubt the best holiday company we have ever travelled with. From our first contact with Paul our consultant the service was exceptional. Every question answered...and we had a lot...with patience. He helped us tweak our holiday so it was just what we wanted. Once booked the after sales service was excellent. Especially as the dreadful wild fires in Jasper meant our itinary had to be altered they kept us informed of what was happening from the start making adjustments and almost daily changes as things in the Jasper area changed. Kevin took care of everything for us. Offering suggestions and keeping everything on track. The holiday ran like clockwork the organisation was faultless we always new where we needed to be and who to meet. All our accommodation was very good. The Rocky mountaineer was the most wonderful experience and our Cuise with Holland America was amazing. A holiday of a life time and thanks to My Canada Trips it could not have gone better.

September 9, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you June for your wonderful review. We’re delighted to hear this was the best holiday experience you’ve had and that Paul and Kevin were able to support you every step of the way. From tailoring your itinerary to navigating the challenges of the Jasper wildfires.

It’s wonderful to know the organisation, accommodation, and experiences such as the Rocky Mountaineer and your Holland America cruise all came together so smoothly. We’re thrilled this truly felt like the holiday of a lifetime, and we’ll be sure to pass on your kind words to the team.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Canada trip

From planning through to changes and also assisting us when in Canada this company was brilliant

September 8, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you, Evelyn, for your 5 star review. We are delighted to hear how helpful our team was when creating your tailormade itinerary and helping while you were in Canada.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

We had a wonderful holiday booked…

We had a wonderful holiday booked through My Canada. Throughout the whole process and during the holiday, My Canada were quick to respond to any questions or queries we had. The process of using My Canada to book our holiday was easy, with Scott and Jennifer ensuring all aspects of our holiday, including hotels and activities were sorted for us. We would definitely recommend My Canada to family and friends and had a brilliant experience.

July 31, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Charlotte for your kind review. We’re so pleased to hear you had a wonderful holiday and that Scott and Jennifer were able to make the whole process smooth and stress-free. It’s great to know everything ran so well and that you’d recommend us we’d be delighted to help plan your next Canadian adventure.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Memorable trip without any delays or hitches

Great itinery for Canada, good selection of hotels and excursions. Competitive. Memorable trip without any delays or hitches. Would definitely recommend.

June 19, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you, Roger, for your 5-star review. We’re delighted to hear how helpful Cheryl’s knowledge and experiences in Canada were in creating your tailormade itinerary, and it’s wonderful to know your holiday ran so smoothly.

All the best,
My Canada Trips Team

Rated 4 out of 5 stars

We went on a planned trip of 7 days in…

We went on a planned trip of 7 days in Canada to include 2 days on the Rocky Mountaineer train then a week on an Alaskan cruise. Everything was very well organised and we were very well informed of all information we needed before we went. I chose My Canada Trips because altho it was not the cheapest company the reviews said they looked after you very well and I'm glad I did. After 3 days we were supposed to go on an all day trip up to Jasper from Lake Louise then stay in Jasper for 2 nights before boarding the train. However the night before we were due to go to Jasper it was evacuated because of wildfires and ended up with a lot of the town burnt down which was extremely sad. It was all quite alarming but we felt very well looked after. We were taken back to Banff for the 2 nights altho we had already spent 2 nights there but we went to a different hotel this time and with so many evacuees the hotels must have been pretty full so we were just glad to have somewhere to stay. It looked doubtful though that we would get our train trip which would have been very disappointing as this was one of the main reasons for going on this trip. However again it was all sorted and we got on the train in Banff instead. A lot of other people with different companies or travelling independently had to try and sort out accommodation for themselves & transport and pay for it all whereas it was all taken care of for us which was a big relief. I would definitely recommend this company for people like us who want to go on an adventure but still want the comfort of knowing you are looked after.

July 20, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Jill for sharing feedback on your Canad holiday. We’re so pleased to hear your holiday was so well organised and that you felt fully informed and supported throughout. The Jasper wildfires were a very difficult situation for so many people, and while it was alarming at the time, we’re glad our team was able to make sure you were well looked after with accommodation and a smooth alternative plan. It’s wonderful to know you were still able to enjoy the Rocky Mountaineer and your Alaskan cruise, and we truly appreciate your kind recommendation.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

GREAY TRIPFirst rate experience from the planning…

First rate experience from the planning stage, through finalising booking and finally during the trip itself. Delighted with all aspects of the trip.

July 30, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Geoff for your kind review. We’re delighted to hear you had such an amazing experience from planning through to travelling, and that every aspect of your trip went so well.

All the best,
My Canada Trips Team

Rated 4 out of 5 stars

Everthing was as it should be although…

Everthing was as it should be although one hotel was a bit faded glory.
Hotels were in good locations were near to transport

July 5, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Peter for your feedback. We’re pleased to hear everything ran as expected and that the hotels were in good locations close to transport. We appreciate your comments about one of the hotels and will take this on board when reviewing our recommendations.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

Amazing Holiday

Just returned from our amazing holiday.My Canada Trips organising of our itinerary was perfect from start to finish. The information and tips provided to help us along the way were invaluable.First class hotels and cruise made ours an unforgettable and wonderful holiday

July 22, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Stephen for your wonderful review. We’re delighted to hear your holiday was such an amazing experience and that the itinerary, tips, and organisation made everything run so smoothly. It’s fantastic to know you enjoyed the hotels and cruise, and we’re thrilled it was such an unforgettable trip for you.

All the best,
My Canada Trips Team

Rated 5 out of 5 stars

A trip of a lifetime

Our trip was as wonderful as we imagined it would be, from Niagara Falls to Banff and Jasper and then the Rocky Mountaineer ending with an Alsakan cruise.
I would certainly not recommend the hop on hop off bus tour in Vancouver. Our driver spoke little English, hit every kerb on every corner in the rickety converted school bus ( seats are made for kids not for adults), and had to have a 10 minute break every half hour! The places of interest he pointed out included a 24 hour pizza shop and some houses where "very rich people live there"! cant say we learnt much about Vancouver!

June 27, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you for sharing your review. We’re delighted to hear your holiday truly felt like the trip of a lifetime, from Niagara Falls through the Rockies to your Alaska cruise. We’re sorry to learn the hop-on hop-off bus tour in Vancouver didn’t meet expectations, and we really appreciate your feedback on this.

All the best,
My Canada Trips Team

Rated 1 out of 5 stars

Awful company say they are going to…

Awful company say they are going to give you a quote then never bother responding.
Avoid as very unprofessional.

July 10, 2024
Unprompted review
My Canada Trips logo

Reply from My Canada Trips

Thank you Mark for your feedback. We’re very sorry to hear about your experience and that you did not receive a response after requesting a quote that’s not the level of service we aim to provide. We take your comments seriously and will review what went wrong to ensure this doesn’t happen again.

All the best,
My Canada Trips Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look