Customer Experience 10 out of 10... I went in on Christmas Eve without an appointment as I had a nail in my tyre, whilst I was expecting them to say they wouldn't be able to take a look (which would... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I visited on xmas eve with a flat tyre. The team were excellent in fixing this on the spot, during such a busy period, which enabled me to be mobile over the xmas season. It was affordable, profess... See more
I had a flat tyre from parking at the shopping centre and the guys were amazing. They brought all the tools to my car and changed the tyre for me (because I couldn't find my tools.) Amazing customer... See more
Had to wait for 10 mins before the two mechanics came out to serve me upon picking up my car. They were having lunch inside the kitchen and there was no bell to signal them there were 2 of us waiting... See more
Company details
- Tire Shop
- Auto Electrical Service
- Car Battery Store
- Car Repair and Maintenance
- Mechanic
- Oil Change Service
About mycar Tyre & Auto - Keilor
Written by the company
mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.
Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.
With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.
Peace of Mind is Guaranteed - Australia Wide
At mycar, we guarantee our products and services to be free from defects in materials and workmanship.
Quality Workmanship
We offer a Lifetime guarantee on all work performed at mycar.
New Parts
We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.
Lifetime Tread
At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.
Batteries
Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.
Contact info
Keilor Downs Shopping Town, 3036, Keilor, VIC, Australia
- (03) 8585 7151
4.6
Excellent
219 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service with a smile
Mycar keilor downs what a pleasure it was to have great customer service. These guys were great from ordering my tyre to contacting me promptly when completed. Keep smiling guys I’ll be back. Allan
January 10, 2023
Unprompted review
They did the work faster at no extra…
They did the work faster at no extra cost and didn't push unnecessary work.
January 9, 2023
Easy to book and pay online
Easy to book and pay online. Staff communicated any issues that arose. Overall happy with the service and would use them again. Highly recommended.
January 11, 2023
Good service and communication.
January 6, 2023
Customer service was fantastic
December 13, 2022
Excellent customer service
Excellent customer service.
The staff here are pleasant to relate with. Very professional. Highly recommended to everyone
December 12, 2022
I visited on xmas eve with a flat tyre
I visited on xmas eve with a flat tyre. The team were excellent in fixing this on the spot, during such a busy period, which enabled me to be mobile over the xmas season.
It was affordable, professional and efficient! Price was communicated upfront!
From this experience, I'd be very comfortable in recommending and using MyCar in Keilor Downs to anyone (and I'll be doing the same!)
December 23, 2022
Customer Experience 10 out of 10...
Customer Experience 10 out of 10...
I went in on Christmas Eve without an appointment as I had a nail in my tyre, whilst I was expecting them to say they wouldn't be able to take a look (which would have been totally understandable) they advised they could and provided realistic timeframes on how long it would take... Couldn't have asked for anything more from the team there as they were exceptional.
December 23, 2022
The job wasn't completely done…
The job wasn't completely done properly, to what should be expected from a professional mechanic. I asked for the radiator to be flushed and new coolant to be put in there. During the process the mechanic called and informed me that there was a leak in the heater core. He told me it would have to be replaced but that they don't do it there. He said he could tap off the cooling system, disconnecting the heater. I agreed. Upon going to pick up the car, I asked if they had drained or blown out the coolant in the heater core so that it wouldn't make a sloshing noise, but he said that could be messy. What a load of rot! All they had to do was give it a bit of air in the inlet pipe and cover the outlet with a cloth and let the leftover coolant come out. This is why managers should be trained properly, taught the importance of customers for a business. This is how a business is sabotaged, how clients are lost. This is not how to make loyal, returning customers.
December 13, 2022
Great service by the staff.
Very attentive and accomodating staff from booking to service fulfillment.
December 14, 2022
Very impressed with Vin and the service…
Very impressed with Vin and the service team, quick and efficient , everything explained clearly , you sure wont be disappointed with the service and attention to detail.
December 7, 2022
Unprompted review
I had a flat tyre from parking at the…
I had a flat tyre from parking at the shopping centre and the guys were amazing. They brought all the tools to my car and changed the tyre for me (because I couldn't find my tools.) Amazing customer service, willing to help and extremely quick and efficient!
Thank you so much!!! Will definitely be telling everyone how amazing they were!!!
December 5, 2022
Unprompted review
It's good service and have warranty for…
It's good service and have warranty for tyres.
November 14, 2022
Friendly and great service!
November 26, 2022
It was a really pleasant experience…
It was a really pleasant experience would definitely recommend others Yu get the service Yu need right away and loved the honesty
November 22, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.