Aptly named service. First, the person in the call centre was polite, courteous and helpful. I was given a time slot and 30 minutes prior to the ETA I received confirmation. I then received a 10 minu... See more
Company replied
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I called - got called a silly b**ch and got told to go a f*k myself because he said I haven’t got a clue . Vile horrible man And got the phone slammed down on me - already having a stressful mor... See more
Company replied
From start to finish excellent service,everything explained clearly ,they kept me updated as they said they would regarding times. Lovely guy who came out and was very nice to my elderly parents. All... See more
Seamless from start of phone call , spoke to a lovely empathetic , & non judgey, John , he was so patient & put me in touch with Dean , who kept me well informed of his updated ETA , was able to ac... See more
Company replied
Company details
Written by the company
My Car Key Hero provides emergency and non-emergency Auto Locksmiths services across the UK 24/7. The best specialists provide round-the-clock service for over 90% of car models.
Contact info
Discovery House, NR4 6EJ, Norwich, United Kingdom
- 01603515968
- info@wevegotthekey.co.uk
- mycarkeyhero.co.uk
3.8
Great
215 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Aptly named service.
Aptly named service.
First, the person in the call centre was polite, courteous and helpful. I was given a time slot and 30 minutes prior to the ETA I received confirmation. I then received a 10 minute tracking link and Josh arrived who was friendly and quickly opened the car. Excellent service!!!
March 19, 2026
Unprompted review
Reply from My Car Key Hero
Dear Theo,
Thank you so much for your fantastic review!
We’re really pleased to hear that you had such a positive experience from start to finish. It’s great to know our call centre team kept everything clear and timely, and that the tracking updates helped keep you informed along the way.
We’ll be sure to pass your kind comments on to Josh as well — he’ll be delighted to hear his help made such a difference.
Thanks again for choosing us, and for taking the time to share your experience!
We've Got The Key.
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Aggressive
I called - got called a silly b**ch and got told to go a f*k myself because he said I haven’t got a clue . Vile horrible man
And got the phone slammed down on me
- already having a stressful morning then got verbal abuse of someone who is ment to help in a situation. Disgusting disappointing
March 2, 2026
Unprompted review
Reply from My Car Key Hero
Dear Sophie,
We’re very sorry to read about this experience, as the behaviour described is completely unacceptable.
However, we have made several attempts to locate any record of your interaction, including requesting further details, and we have been unable to identify any job or contact linked to your review. The conduct described is not something we tolerate within our business, and we take matters like this extremely seriously.
Based on our investigations, we can confirm that this does not appear to relate to We've Got The Key.
We would kindly ask that you review this and, if appropriate, remove or amend your review. If you do believe this relates to us, please contact us directly with further details so we can investigate this urgently.
Kind regards,
We've Got The Key.
Came out after waiting 5 days as key…wouldn’t unlock car agreed a price of £75 per key
Came out after waiting 5 days as key would not unlock car have a Kia Stonic
Had quote of 75 per key
Agreed this just had credit card bill and the have charged us £780
November 13, 2025
Unprompted review
Reply from My Car Key Hero
Good afternoon, Jean,
I hope you are well.
Thank you for taking the time to leave your feedback. We were a little surprised by the content of your review, so we have taken the time to look back over the discussion you had with our sales agent prior to your purchase.
Our review shows that the pricing for your genuine manufacturer keys was clearly explained and agreed by you before the service was arranged. It also confirms that the expected timescales were outlined in advance, including the need to order your keys directly from the appropriate supplier—an unavoidable part of providing genuine components.
With this in mind, we are unsure how the alternative pricing you mentioned has arisen, or why the agreed service duration has contributed to a 1-star rating, given that both elements were openly discussed and accepted prior to your booking.
We genuinely value your feedback and would very much appreciate the opportunity to clarify any misunderstanding. If there is anything we can explain further or if you would like to discuss your experience in more detail, please feel free to contact us at info@wgtl.co.uk or on 01603 367100.
Wishing you all the best, Jean.
Inexperienced, better to use dealers or independent
Came out to program a new key, they left with the key not being able to start the car
So I got the vehicle diagnosed and received an error code B2033:4A Dongle not ok… meaning there is a fault in the programming of the new key. Hence the vehicle does not start now
They also now refuse to make another key or come out to rectify the issue, unless I pay a further £120
Sales team were brilliant, but after sales are terrible once they’ve been paid
November 3, 2025
Unprompted review
Reply from My Car Key Hero
Dear Kashaf,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your ongoing concerns and understand how frustrating this situation must be.
Following a thorough investigation by our locksmith team, we can confirm that the issue you are experiencing is not related to the services we provided. Our locksmith carried out all appropriate diagnostic steps and did everything possible to assist, but the symptoms present indicate an underlying vehicle fault that will require further examination by a qualified auto-electrical professional.
We appreciate that this is not the outcome you were hoping for, and we regret that we were unable to resolve the issue for you on this occasion. Should you require any documentation from us for your onward diagnostics, or if there is anything further we can clarify, please do not hesitate to get in touch.
Thank you again for your feedback.
We've Got The Key
not so heroic
operative told me that my BMW 6 series had a special engine so I would have to go to BMW, Local supplier did the job in 10 minutes, and for £120 less
August 7, 2025
Unprompted review
Reply from My Car Key Hero
Good afternoon,
Thank you for taking the time to provide your feedback.
With some makes and models of vehicle, we deem the risks too high to perform the key programming services. The risks, if discovered, can have detrimental affects on your vehicle's electronic systems. As a result of this, we kindly recommended that you sought support from a dealership.
We care greatly about all customers and enquiries, and so for this reason, we declined your business in order to best look out for you.
We are uncertain as to the need for a one star review given the aforementioned, nonetheless. we are delighted to hear that you have successfully obtained service from a 3rd party.
All the best,
My Car Key Hero
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Excellent customer service!
From my initial contact the communication was very good; efficient and professional whilst being g friendly. The chap who attended to unlock the vehicle door was just the nicest person. He was super friendly, helpful, informative and professional in helping to resolve the issue. Excellent customer service!
May 31, 2025
Unprompted review
Reply from My Car Key Hero
Good afternoon, Mrs Lythgow,
We are delighted to hear of such positive experiences throughout your service with us. It is really kind of you to share your experience here. I have been sure to share your kind words with your attending locksmith, also.
All the best to you and yours,
Lewis
Customer Service Manager
Rating: 10/10 – Great Service!
Rating: 10/10 – Great Service!
I had a really good experience with My Car Keys Hero. The service was quick, professional, and everything was sorted without any hassle. They were friendly, reliable, and made the whole process easy.
Definitely recommend them if you ever need help with your car keys. Great job and thank you!
May 30, 2025
Unprompted review
Reply from My Car Key Hero
Good afternoon, Beverly,
Thank you ever so much for a 10/10 rating!!
We are really pleased to hear of your experience, and we really appreciate you taking the time and effort to share it with everyone here.
Your recommendation means a lot to us. Thank you Beverly.
Best wishes,
Lewis
Customer Service Manager
Scam site ?
I have to say I thought and still think its a scam site.. they required pre payment and would not confirm when the car key mechanic would come .. various "agents" rang me asking for money .... I would seriously avoid.
PS I see that the scam company has replied saying I am based in the USA .. NO I AM NOT .. i am based in the UK. People can draw their own conclusions! PPS was in USA but now reside in UK
May 18, 2025
Unprompted review
Reply from My Car Key Hero
Good afternoon, Lawrence,
I have noticed that you are based in the United States. We are a company in the United Kingdom. I fear you may have misplaced your review. Please might I ask you double check what has happened here, and possibly move your review onto the correct company Trust Pilot page?
I can confirm we are absolutely a legitimate company. We are based in Norwich, Norfolk, with a large fleet of auto locksmiths spread across the United Kingdom, so that we can offer our immediate support to anybody in need of it, no matter where they are. If you did indeed enquiry with us, then what I think you may have experienced, is one of our agents giving you a return courtesy call to see if you still required our support, following your enquiry.
We understand that suddenly being short of access to your vehicle can be very distressing, and we want to always ensure that even if you don't proceed with our service, we look after you and make sure you have resolved the situation nonetheless.
If you did wish to discuss this any further, I would be more than happy to take a deeper look into this for you, to get to the bottom of what you have mentioned, but, we simply do not just call people and ask for money.
All the best to you and yours,
Lewis
Customer Service Manager
Seamless from start of phone call
Seamless from start of phone call , spoke to a lovely empathetic , & non judgey, John , he was so patient & put me in touch with Dean , who kept me well informed of his updated ETA ,
was able to access my 24 plate Polo within 10 mins , excellent service all round , would recommend to all ,
thank you so much 👍
Glenn
April 28, 2025
Unprompted review
Reply from My Car Key Hero
Good afternoon, Glenn,
Thanks so much Glenn for your review. We're so glad you had a seamless experience with us! We pride ourselves on being a helpful as possible all the way from start to finish, and it's great to see it reflected in reviews from time to time.
Your recommendation means a lot to us.
All the best,
WGTK
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Spoke to a great representative of the Company called Pierce; explained with great…
Every thing was explained with great patience and clarity by Pierce, as I bought a replacement key for my BMW 5 series. Apparently he had not been in the job long but he has the communication skills and knowledge to go far in the firm. He impressed me greatly.Thank you Pierce.
April 27, 2025
Unprompted review
Reply from My Car Key Hero
Good afternoon, Goretti,
Thank you very much for sharing your experience with us. Pierce will be really pleased to see this kind of feedback, I will be sure to raise this with him. It was a pleasure getting you running again.
Best wishes,
WGTK
New Vauxhall key
A great professional service today by Darryl he explained everything thoroughly and made sure everything was working job completed. 👍
April 24, 2025
Unprompted review
Reply from My Car Key Hero
Good afternoon Michelle,
Thank you for your wonderful feedback regarding our locksmith Daryl's work.
We have passed your review back to him so he knows how well he did. We appreciate the time you have taken to leave such a glowing review.
We are very happy to hear that our service was carried out in a great and professional manner.
Best Wishes,
Jas.
WGTK.
More than happy with the service
More than happy with the service. Great communication throughout.
Would certainly recommend.
April 5, 2025
Unprompted review
Reply from My Car Key Hero
Good afternoon, Simon,
Thank you ever so much for your 5 star rating and kind words. We're really pleased to hear of the experience you had, and we will endeavour to continue providing these standards.
All the best,
MCKH
Had a new ignition fitted £450 pounds…
Had a new ignition fitted £450 pounds charge there was a hell of a lot of banging going on while the fitting was being done he said it was very difficult to remove vw polo 2014 I had already removed bottom plastic cowling weeks before trying to see what problem was why ignition was not working properly there was no problem with vehicle after I had removed no warning lights horn worked …anyway he finished job and left I got in vehicle 5 mins after to nip to shops and air bag warning light was on never seen it before in whole time owning vehicle rang him he came back done a diagnostic and said resistance to high air bag I was clueless to any of this any way few days later I noticed horn was not working I’ve since been advised off my mechanic it’s the clock spring behind the steering wheel so rang explain the situation to my car key hero they obviously said it wasn’t there fault and there lock smith was not working near there lol right where ignition is and Where all the loud banging was coming from hitting it with hammer so I have to get a mechanical report that says it’s definitely there fault to be compensated absolutely gutted I did not read reviews on here before using this company £450 for ignition and now I’ve got to pay probably few more hundred to put it right great thanks a lot my car key zero always read reviews mental note to self ….reply everything was fine before work commenced no airbag warning lights on untill after your highly skilled lock butcher hammered the hell out of steering lock and cause damage to clock spring cost me another £200 to put it right £650 in total to have a new ignition fitted …..AVOID THESE CLOWNS
February 8, 2025
Unprompted review
Reply from My Car Key Hero
Good afternoon Chris,
Thank you for providing your valuable feedback regarding your service. We are always appreciative for extra information regarding our services.
In this situation we can see it was a steering lock our highly skilled locksmith has replaced for you and upon arriving we found out that the vehicle had already been worked on, as you have confirmed, the cowling had been taken off prior to our attendance.
Our locksmith has provided you with a diagnosis with the issues that your vehicle is currently having and have confirmed that it is unlikely something our locksmith has caused and we have advised if you would like to provide contradictory evidence, we are happy to review it further for you.
We are very happy that our locksmith gotten you up and running in such a good timeframe and has provided some valuable information alongside.
If there is anything else we can help with, please don't hesitate to contact us.
All the best!
WGTK.
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I own carkeyhero website
I own carkeyhero website. I am honest and say the areas I cover near Brighton. These clowns at mycarhero.co.uk are stealing my work and my name. I am going to report them to trading standards for they say they cover all areas of UK from Newcastle to Brighton and the entire width. This is a lie. They get you to call maybe hearing from a friend car key hero was good, (ME) and then they pop up and you think they are the same. They are not anything to do with me. They call other locksmiths and you pay extra. So a £120 job becomes £210 with them.
Stealing my name and my customers. Thats low.
January 24, 2025
Unprompted review
Reply from My Car Key Hero
Dear Mr Barratt,
Thank you for your review. For several years My Car Key Hero has been offering auto locksmith services 24/7 across the U.K. Using our own highly skilled, DBS-checked locksmith fleet, along with fully trained, experienced subcontractors, we are able to guarantee full coverage for our customers, particularly when the matter is of the upmost importance and urgency, and equally when the location is of an exceptional area.
We take great pride in being able to support the hundreds of customers who reach out to us each week, in their time of need.
Kindest regards,
Lewis
Customer Service Manager
Very impressed from start to finish
Very impressed from start to finish. Rapid response on phone whenever I called.. speaking to an actual person which makes a change! Excellent comms throughout. Lee (the engineer) arrived on time and was very friendly and helpful.. he even charged up my car battery as it was on a very low voltage. I appreciated the Sunday service too. Altogether, very happy and would definitely recommend.
January 12, 2025
Unprompted review
Reply from My Car Key Hero
Good morning, Richard,
We are delighted to hear of your experience. Keeping communication quick and efficient throughout is so important in these circumstances, we are glad to see such feedback confirming that we are delivering on this promise.
I have been sure to let Lee, and the rest of the team know of your kind words.
Best wishes,
Lewis
Customer Service Manager
Great customer service from start to…
Great customer service from start to finish. Came out within hours of calling, which was definitely needed. Both on the phone and in person. Highly recommended.
January 12, 2025
Unprompted review
Reply from My Car Key Hero
Good afternoon, Kym,
Thank you very much for taking the time and effort to share your experience. We are delighted to have supported you in your hour of need.
Your recommendation means a lot to us!
Kindest regards,
Lewis
Customer Service Manager
Paid up front
Paid up front, then called back to advise could not attend till 5 days later. Said they would make it 1st job, no turned up mid afternoon on the 5th day
Very poor communication, except for every text saying please read tcs??
January 2, 2025
Unprompted review
Reply from My Car Key Hero
Good morning, Mark,
Thank you for taking the time to provide your feedback.
Upon review, I can see that we sold you a service for a Sunday, however, our agent had made an error here, and called you back 6 minutes later to advise of the error, and that in fact the service would be Thursday, due to the time of year- just before New Years -and how this would impact the necessary parts order. You would be most welcome to have cancelled the booking on account of this, but I note that you had elected to proceed with the service.
I am sorry to hear of your dissatisfaction with the above events, and wish you all the best.
Kindest regards,
Lewis
Customer Service Manager
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Rip off charge and liars.
Rip off charge and liars.
Told on the phone my car was very tricky to get into and would take quite some time to open.
Charged 210 for someone to come out and get keys out of car.
Took less than 5 mins.
They had phoned a local person to do the job. Asked the local locksmith what the cost was if I had called them direct and told 120.
December 19, 2024
Unprompted review
Amazing service
Amazing service - managed to get me a spare car key (present for my son) in time for Christmas and it’s a flip key which he’ll love!! I was let down by a well known high street key cutter and My Car Hero sent someone out the next day! Thank you so much! Christmas is saved!
December 24, 2024
Unprompted review
Reply from My Car Key Hero
Good afternoon,
We are delighted to hear of your super experience with us, and even more delighted to hear of Christmas being saved!!
It was a pleasure assisting you.
All the best,
Lewis
Customer Service Manager
THESE RIP YOU OFF MY DAUGHTER LOCKED…
THESE RIP YOU OFF MY DAUGHTER LOCKED HER KEY INSIDE HER CAR,THESE TURNED UP OPENED THE CAR DOOR WITHIN 5 SECONDS £180 STAY AWAY,THE REPLY TO THE REVIEW IS A JOKE RIP OFFS
November 26, 2024
Unprompted review
Reply from My Car Key Hero
Good afternoon, William,
Your service appears to have been priced accordingly to coincide with the urgency and prioritisation of the service given your circumstances.
I am sorry to hear that you are dissatisfied with the service being completed within 5 seconds; but this is the brilliant expertise you paid for.
Kindest regards,
Lewis
Customer Service Manager
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