I spoke to a wonderful man at customer service about an issue with my card and he couldn't have been more kind or helpful. He had to phone through to another department and it took longer than usual f... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It has taken me 4 days to sort out the total confusion regarding my account but I have now received my new card. I was unable to access the Zempler app so I made another call and spoke to Daniel who a... See more
Company replied
Charlotte was very thorough in explanations of process and was very helpful. She wasn’t able rectify my query on phone but was very clear with giving advice on next steps to ensure my query gets han... See more
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I rang Zempler today as I had not yet received my new credit card or pin number. The customer representative was very helpful and dealt with my query promptly. He was extremely pleasant and profession... See more
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Company details
Written by the company
Hello, we’re Zempler Bank. We’re here to make money simpler. We know that banking isn’t at the top of most people’s to do lists, that’s why making it less of a chore is at the top of ours. We don’t do banking the traditional way – the wrong way. We do banking that works for the people that need it, when they need it. We’re for the crafters, the grafters, and the self starters. The bank for sole traders and those just starting up. And small businesses with growth on their minds and less time than they’d like. Just because you’re going it alone doesn’t mean you have to do it on your own. That’s where we step in – smart technology, straightforward human service, and bank accounts that meet real-life needs. We’ve already helped over 650,000 businesses get off the ground. We’re here to do banking right and support our customers for the long haul.
Contact info
United Kingdom
- 0330 024 0924
- zemplerbank.com
4.5
Excellent
18K reviews
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Extremely disappointing banking…
Extremely disappointing banking experience – wages held and account closed without explanation
I have had a very disappointing experience with Zempler Bank.
My account was restricted for over a month, leaving me unable to access my own money, including my wages. This has caused me considerable stress and financial difficulties because I have been unable to access money I have worked hard to earn.
After keeping my account restricted for such a long period, I have now received notification that Zempler Bank intends to close my account on 10 February 2027. What is particularly frustrating is that no clear reason has been provided for either the restriction or the account closure.
I find it unacceptable that a bank can leave a customer without access to their wages for such a long period and then simply notify them that their account will be closed without providing a proper explanation.
I understand that banks have security and compliance procedures, but customers deserve clear communication, reasonable updates and fair treatment.
I have been left extremely disappointed by the way this situation has been handled. I want access to my wages and remaining funds, a proper explanation for the restrictions and closure, and a fair resolution.
Based on my personal experience, I would strongly advise people to think carefully before trusting Zempler Bank with their everyday banking.
November 5, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Was very helpful & also clear and…
Was very helpful & also clear and genuinely was trying to help.
Well appreciated.
November 5, 2026
Reply from Zempler Bank
Cheers Razak! We're grateful for your kind words and support 🙌 Kind regards - CJ
Would avoid - Use Established Banks
Struggled to get simple directorship change to our account. Wrong person issued as primary card holder. Had to resend all documentation back to them when i queried it. I then couldn’t get into our banking account as i didn’t have a username and password. The forgot username/password function doesn’t work for new directors as they obviously don’t know the old security questions. Therefore still unable to even activate my card or sign a second director up. Spoke to customer services again who said a manager would send a link to sort this out. Yet to receive this link and no doubt will have to call up again and go through this whole process. Shocking customer service and worrying they are a FCA registered bank with that level of administration.
November 3, 2026
Reply from Zempler Bank
Hi Nicholas, we're really sorry to read your review. After looking at your account I can see you have spoken with our Customer Services team, and the issue you've highlighted has now been resolved. If there is anything else that we can do to help, please don't hesitate to let us know, Kind regards - CJ
Easy way to transfer money from and to…
Easy way to transfer money from and to my accounte.
October 28, 2026
Reply from Zempler Bank
Hi Mwaffaq, we really appreciate your thoughtful review - it means a lot to us! Warm regards - CJ
Reply from Zempler Bank
Thank you, Ali! Your feedback brightened our day 😄 Best wishes - CJ
The agent listened
The agent listened, understood my frustration, and resolved the issue to my satisfaction.
November 4, 2026
Reply from Zempler Bank
Thanks so much, Kevin! We're thrilled you took the time to share your experience 😊 Kind regards - CJ
Reply from Zempler Bank
Thanks Anna! We're grateful you shared your thoughts with us - it really helps 🌟 Kind regards - CJ
helpful and patient AGENT
November 4, 2026
Reply from Zempler Bank
'Hi Jonathan, we really appreciate your thoughtful review - it means a lot to us! Warm regards - CJ
Zempler Bank The App Is Not Working…
Zempler Bank The App Is Not Working And We Cant Pay Bills Online Or Do Food Shoping Please Fix Your App Thank You Anthony In Birmingham.
October 15, 2026
Unprompted review
Reply from Zempler Bank
Hi Tony, we're sorry to read your recent review. We'd like to look into this further to see if there is anything we can do to help resolve any issues you've faced. Could you please respond to the Trustpilot email we've sent you with your account name and post code so we can look into this further? All the best - CJ
Well done good went well rob
November 4, 2026
Reply from Zempler Bank
Thanks so much, Vincent! We're thrilled you took the time to share your experience 😊 Kind regards - CJ
Excellent
Excellent - Will was so helpful and supportive - he listened well and gave excellent advice. Thank you very much!
November 4, 2026
Reply from Zempler Bank
Thanks a ton, Helen! We're so glad you took a moment to leave a review 💬All the best - CJ
Reply from Zempler Bank
Thanks a ton, Michael! We're so glad you took a moment to leave a review 💬All the best - CJ
Reply from Zempler Bank
Much appreciated, George! Your review helps us keep doing what we love 💙 Warm regards - CJ
Very polite professional call all my…
Very polite professional call all my questions answered Very quickly, not on hold for long answered within a reasonable time frame, call and my query resolved Very quickly and professionally, overall very happy
November 4, 2026
Reply from Zempler Bank
Hey Lorraine, thanks for the lovely review! We're glad we could make a positive impression 😊 Kind regards - CJ
I moved from my old address in 2022…
I moved from my old address in 2022 told Cashplus Zemplers former name, still sending another card in 2024 to my old address I told them again yet this month they've send another card to my old address again and have asked me for proof of change of address again. Customer service aren't at fault the system is flawed
November 3, 2026
Unprompted review
Reply from Zempler Bank
Hi, Sorry to hear this! For security, I’m not able to support your query via social media. Could you please call our Customer Services Team on 0330 024 0924 and one of my colleagues will be able to look into this. Kind Regards – CJ
Reply from Zempler Bank
Thanks a ton! We're so glad you took a moment to leave a review 💬All the best - CJ
HORRIBLE PRACTICES
HORRIBLE PRACTICES
Took out a loan from Funding Circle, funds were disbursed on the 14th October. I was asked for proof of funds and also proof of address. Both have been provided. They have accepted my proofs but have still not unlocked my account.
I have stressed the importance of this to Zempler, we injected funds into our business to fulfill contracts not to have our money held and utilised by zempler bank. This seems to be a habit of theirs holding onto customers money for no reason. I am starting a class action against them with my lawyers and if you’re interested or have had a similar experience please get in touch. They messed with the wrong person how dare you deprive me of my funds and act like it’s your money. It’s sickening the amount of people with similar experiences. It would almost seem like they are utilising customers funds to make money as collectively that is a lot of money held. Seems people with Zempler spend more time being not able to access their funds then access it.
Stay well away most horrific bank I’ve ever dealt with
MJSI LTD
October 29, 2026
Unprompted review
Reply from Zempler Bank
Hi, we're sorry to read your recent review. We'd like to look into this further to see if there is anything we can do to help resolve any issues you've faced. Could you please respond to the Trustpilot email we've sent you with your account name and post code so we can look into this further? All the best - CJ
Reply from Zempler Bank
Thank you, Halima! Your feedback brightened our day 😄 Best wishes - CJ
Lee was fantastic
Lee was fantastic!
Helpful! Informative! A pleasure to chat to!
10/10 service
November 3, 2026
Reply from Zempler Bank
Hi Nicola, we really appreciate your review! It’s fantastic to hear how well Lee supported you. We’ve made sure the team knows how much you valued the service 💚 Kind regards - CJ
Good service from the operator but…
Good service from the operator but frustrating experience being told we can’t get an overdraft except by invitation even though we have had a account with Zempler for 4 years with no issues
November 3, 2026
Reply from Zempler Bank
Hi Alan, our Overdraft facility offered by invitation only. If you receive an email or text message offering you one of these you can accept the offer within 25 days in your Online Service. These are system generated offers with no input from Customer Services
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