This is the second time I ordered earrings and experienced delayed shipping issues. So far even though I received an email saying the earrings shipped, it’s been weeks and they have not arrived. The c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a hat for my daughter and when it arrived it was bigger than listed on the website. I contacted the shop through the chat feature on the website to tell them the issue. I spoke with Clarinda... See more
worst customer service ever! Order placed on 10/18/25 no response to NUMEROUS emails about this order, no shipping updates received, as of 11/15/25 still haven’t received my order costing $121.00, ask... See more
Charlie Rae has the most adorable outfits! Outstanding customer service and everything shipped super quick. Will definitely be ordering again and telling all my friends, thank you so much!
Company details
Written by the company
Charlie Rae started as a way to offer a handpicked selection of items that are fun and stylish, that both kids and parents will love. As a mom of boy/girl twins, I have spent a lot of time buying clothes, and I get so tired of all the character themed outfits you find at most stores. I wanted to give the option for children's clothes that even mom would want to wear, quality items at an affordable price.
Contact info
32 Shore Dr SW, 62025, Edwardsville, United States
- (618) 427-6537
- clarinda@charlierae.com
- mycharlierae.com
2.5
Poor
54 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is the second time I ordered…
This is the second time I ordered earrings and experienced delayed shipping issues. So far even though I received an email saying the earrings shipped, it’s been weeks and they have not arrived. The communication is terrible. I will not buy from them again.
January 31, 2026
Unprompted review
Advertisement
Never received the sweater even tho…
Never received the sweater even tho says it was delivered. I wish……..
January 13, 2026
Unprompted review
So quick to take your money
So quick to take your money, so getting you the product you purchased!!
I order a ring over two months ago. I did it so far out because I wanted it for my wife for Christmas. Still haven’t gotten it yet!
Order #6689
November 28, 2025
Unprompted review
Just try to learn properly from the guider
December 16, 2025
Unprompted review
worst customer service ever
worst customer service ever! Order placed on 10/18/25 no response to NUMEROUS emails about this order, no shipping updates received, as of 11/15/25 still haven’t received my order costing $121.00, asked for refund asap still no response
October 18, 2025
Unprompted review
Advertisement
I love the shirt
I love the shirt, but received the white option, not the green I ordered.
April 3, 2023
Advertisement
my wife ordered some clothes for our…
my wife ordered some clothes for our son but they weren't delivered on time, they reached us after 6 days
April 5, 2023
Unprompted review
Reply from Charlie Rae
Hey Adam! Do you have an order number, I cant seem to find an order with your last name anywhere! But if you paid for express shipping, I would be happy to refund you for the express shipping. If you went the free shipping route, it usually can take up to 5-6 days between packing and shipping.
Good experience
Good experience! Got what I ordered, as expected and arrived in timely manner
March 27, 2023
Great quality and absolutely stunning!
Really fast shipping, amazing customer service, and an absolutely beautiful dress. 10/10!
March 18, 2023
Advertisement
Great customer service
Fast delivery, great quality and great customer service. The owner so kindly reached out to let me know the size I ordered runs small and asked if I would like to size up. I highly recommend this boutique!
February 27, 2023
The whole shopping experience with…
The whole shopping experience with Charlie Rae was exceptional - the beautiful selection, fast shipping, prompt responses, exceptional customer service. Charlie Rae sets the car high. Other retailers take note
February 28, 2023
Advertisement
I am so pleased!
I am so pleased with my order! The dress and hat are both so gorgeous and wonderfully made. The shipping was fast which made my experience even better. I will definitely be purchasing more from this site!
February 6, 2023
Great experience and awesome customer…
Great experience and awesome customer service
February 17, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.